Provider profile
SERVPRO of Nashua
Provider snapshot
What this listing says
Nashua-area homeowners dealing with water damage that has led to mold, who want a single franchise team to handle extraction, remediation, and reconstruction under one roof.
Best for
- Nashua, Hollis, Hudson, or Merrimack homeowners who need mold remediation after a water event like a burst pipe or water heater failure.
- Property owners who want one company to handle the full sequence from water extraction through mold removal and structural rebuild.
- Commercial properties — offices, dental practices, financial institutions — that need fast mold or water damage response with minimal downtime.
- Homeowners with large-scale water events who need packout, off-site storage, and contents restoration alongside mold work.
- Buyers who want post-remediation testing done by an in-house industrial hygienist rather than coordinating a separate testing firm.
About this company
SERVPRO of Nashua is a restoration franchise based in Hollis, NH, serving Nashua and surrounding southern New Hampshire towns. Mold remediation is one piece of a broader operation that also covers water damage, fire damage, storm damage, and construction. Most of their mold work originates from water loss events they also mitigate, meaning they often handle the full chain from water extraction through mold removal and rebuild.
What stands out on the mold side: they staff an industrial hygienist who tests affected environments after remediation to confirm the work was effective. Their website describes a seven-step mold process that includes containment, HEPA air filtration with air scrubbers, antimicrobial treatments, and removal of infested porous materials like drywall and carpet. They also offer packout and contents restoration, storing belongings off-site during the work.
The franchise was founded in 1998 by Kevin and Cynthia Lee. Current owners are Christopher J. St. Onge and Brendan J. Stroh. The team holds IICRC certifications and runs daily crew meetings to discuss ongoing projects. They work with both national and local insurance carriers and offer free commercial Emergency Ready Profiles.
4.8 stars across 163 Google reviews is strong for a restoration company. The vast majority of recent reviews name specific crew members and describe fast response times, clear communication, and careful work. Only one negative review has appeared in the last 18 months.
Services
Service area
Based in Hollis, NH, serving the greater Nashua area. Reviews confirm work in Nashua, Hollis, Hudson, Merrimack, Bedford, Londonderry, Pepperell, Amherst, and Milford. The franchise covers both residential and commercial properties across southern New Hampshire.
Review consensus
Lexie stands out across the most reviews, named as crew chief in at least 15 separate reviews spanning 2023 through 2026 for being communicative, organized, and careful with property. Andrew (sometimes referenced as Andrew Damon) appears in 12+ reviews for staying on jobs until completion and answering questions. Damon draws praise in 8+ reviews for hard work and diligence. Josh Godin handles assessments and gets called out for being knowledgeable about scope and next steps. Mary in the office earns mentions for keeping customers informed about scheduling. Stone, described as a project manager, gets credit for managing complex water damage jobs. The overall theme is fast response (same-day or within hours), clear communication about what is happening and why, and crews that show up when promised.
1 found across 163 total reviews at 4.8★. The single 1-star review (Kyle, November 2025) describes the mitigation crew causing cosmetic damage during water damage work — chipped trim, gouged walls, cracked tile, damaged column bases — none of which was disclosed on-site. Kyle's main complaint is an attitude of "it's all going to insurance anyway" rather than treating the home carefully. Kyle notes that Josh and Chris were responsive during the initial assessment but the quality dropped once field crews took over. The owner responded within two days but with a generic template asking Kyle to call the office, without engaging with any specific complaint.
The gap between the assessment/sales experience and the field crew experience is worth watching. Kyle's 1-star review specifically praised Josh and Chris during the assessment phase but described careless work from the mitigation crew. This office-vs-field split is common in franchise restoration companies where the people who sell the job are not the same people who do the work. The owner response to the negative review was a generic template that did not address any of Kyle's specific complaints about property damage — a contrast to the personalized attention reviewers describe from the field crews in positive reviews.
Lexie (crew chief — consistently praised), Andrew/Andrew Damon (technician — consistently praised), Damon (technician — consistently praised), Tyler (technician — praised), Josh/Josh Godin (assessments — praised for knowledge, also mentioned positively in 1-star review's initial contact), Jeremy (technician — praised), Matt (technician — praised), Jonny/Johnny/Jonathan (technician — praised), Casey (technician — praised), Stone (project manager — praised), Mary (office coordinator — praised), Shon (technician — praised), Malcolm (technician — praised), Mason (technician — praised), Chris (assessment/office — praised in positive reviews, mentioned positively by Kyle before work began), Tim (technician — praised), Dathan (technician — praised), Renato (technician — praised), Bill (technician — praised), Nick/Nick R. (technician — praised), Cam (technician — praised), Zach (technician — praised), David (technician — praised)
With 162 five-star reviews and a single negative in 18 months, this franchise has an unusually strong track record. Ask for Lexie or Andrew by name — they appear in more positive reviews than anyone else. But get your own mold test from an independent lab before signing a remediation contract, and confirm in writing which crew members will be assigned to your job.
Keep in mind
- They do both mold testing and mold remediation. The same company that finds mold also profits from removing it. Get an independent test to confirm the scope of work before signing a remediation contract.
- Mold is a secondary service. Their core business is water damage and fire restoration. If you have a mold-only situation with no water event, ask how many standalone mold jobs they handle per month.
- The in-house industrial hygienist tests after remediation, not before. Ask whether that person also wrote the initial scope — if so, the independence of the post-test is limited.
- As a franchise, field crew composition can change. The one recent negative review specifically cited careless mitigation workers causing property damage. Ask who will be on your crew and whether a named lead like Lexie or Andrew will supervise.
- Their website About section still references the original founders (Kevin and Cynthia Lee, founded 1998) despite ownership having changed to Christopher St. Onge and Brendan Stroh. Communication materials may lag behind operational reality.