Provider profile
SERVPRO of Lebanon/Hanover/Littleton
Provider snapshot
What this listing says
Upper Valley and White Mountains homeowners dealing with water damage or mold after pipe bursts, basement flooding, or ice dams who want a franchise operation with 25 years of local ownership and in-house reconstruction.
Best for
- Upper Valley and White Mountains homeowners who need emergency water extraction and mold cleanup after pipe bursts, ice dams, or basement flooding.
- Homeowners who want remediation and reconstruction handled by the same company, avoiding the coordination headache of separate contractors.
- Commercial property managers in northern NH who need fast disaster response with insurance claim coordination.
- Homeowners dealing with post-fire soot and smoke cleanup who also need mold prevention in water-damaged areas.
About this company
SERVPRO of Lebanon/Hanover/Littleton is a franchise restoration company based in Enfield, NH, owned by Miguel and Melanie Perez for 25 years. They cover a large swath of northern New Hampshire, from Lebanon and Hanover in the Upper Valley up through Littleton and into the White Mountains. Mold remediation is one piece of a broader operation that includes water damage, fire damage, storm damage, construction, biohazard cleanup, and general cleaning. They handle both residential and commercial work.
On the mold side, their website describes containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatments, and removal of mold-infested drywall, carpet, and insulation. They staff IICRC-trained AMRT (Applied Microbial Remediation Technician) holders. They also do mold inspections and sampling in-house. The reconstruction arm handles drywall, subfloors, painting, and carpet replacement after remediation, so you do not need to hire a separate contractor for rebuild work. They run a contents packout and storage operation for belongings damaged by mold or water.
Miguel and Melanie Perez have owned this franchise since around 2001, making them one of the longer-tenured SERVPRO operators in New Hampshire. The website highlights community involvement through sponsorships and charity events. Multiple reviewers mention Miguel personally responding to calls and dispatching crews.
The 4.6-star Google rating across 132 reviews is solid but not exceptional. Six one-star reviews in the last 18 months show a pattern worth understanding before you book, particularly around office communication and project timelines on larger jobs.
Services
Service area
Based in Enfield, NH. Serves the Upper Valley (Lebanon, Hanover, West Lebanon, Enfield, Lyme, Grantham, Meriden) and the White Mountains corridor (Littleton, Whitefield, Franconia, Lincoln, North Woodstock, Sugar Hill, Woodsville, North Haverhill). The territory extends north to Lancaster and North Stratford and south to Rumney. That covers roughly 100+ miles of northern New Hampshire. Reviewers confirm jobs in Haverhill, Claremont, Hartford (VT), Springfield, Guildhall, Derby Line, and Eastman, suggesting the actual service radius extends into Vermont and possibly southern Quebec border towns.
Review consensus
Akim (also spelled Akeem/Akin/Akeim by reviewers) is the standout. He appears in at least 20 positive reviews spanning mold cleanup, water damage, biohazard, and pipe burst jobs. Reviewers consistently praise his communication, speed, knowledge, and willingness to work with insurance companies. One reviewer called him back for a second project, another said he arrived within three hours. Kerstin Peters specifically praised his basement mold cleanup work. Michelle draws praise for fire damage coordination and soot cleanup, with multiple reviewers naming her as a project lead alongside crews of Amy, Cody G., Josh, Tom, and Pedro. Kyle gets named for water damage work, earning praise for professionalism and attentiveness. Ramon and TJ draw praise from earlier reviews for polite, positive attitudes on water damage jobs. Matt Cowles and Miguel get credit for responsive after-hours communication. Multiple reviewers across all periods note fast response times, often same-day or within 30 minutes.
6 found across 132 total reviews at 4.6★. Six one-star reviews in the last 18 months surface three distinct issues. Office communication: JaneAnne Crossman described Debbie as rude and said she was hung up on when asking about an insurance issue; she singled out Akim as the one good part of the experience. Nalani Sutton was told rudely that they do not clean carpets despite website listings, and the phone interaction was patronizing. Project timelines: Steven Blanchette waited three weeks with excuses on a fire damage job, though he updated his review after owner Miguel intervened and sent Akim's team, who finished in two days. Gary Vermette called the crew (Hakeem's team) lazy and said they damaged areas that did not need work; the owner responded that the property owner had signed a satisfaction certificate and that the invoice remained unpaid, suggesting a billing dispute between the reviewer and the property owner. Unauthorized work: Jonathan Leite reported $2,500 of unauthorized work and rudeness when challenged. William Nassar described a year-long project with subcontractors and retained legal counsel. Owner responses across all negatives follow a template pattern: polite, inviting further contact, but not engaging with the specific complaint except in the Gary Vermette case where factual details were provided.
There is a clear split between the field operation and the office. Field crews, especially Akim's team, earn consistently strong reviews for responsiveness, communication, and quality of work. The office side draws the sharpest complaints: rude phone manner, dropped insurance coordination, and poor follow-through on scheduling. This is a common franchise pattern where the production side outperforms the administrative side. Owner responses to negative reviews are mostly templated, with the notable exception of the Gary Vermette response, which provided specific factual rebuttal. Steven Blanchette's updated review is notable: after the owner personally intervened, the crew delivered strong results in two days, suggesting the company can perform well when management is engaged.
Akim/Akeem/Akin/Akeim (project manager/field lead -- positive across 20+ reviews for communication, speed, mold cleanup, water damage, biohazard). Michelle (project lead -- positive, named for fire/soot cleanup coordination). Kyle/Kyle Shaw (field technician -- positive, praised for water damage work and project oversight). Cody G./Cody (field technician -- positive, named in water damage and fire cleanup). Ramon (senior field rep -- positive, praised for water damage response and politeness). TJ (field technician -- positive, paired with Ramon on water damage jobs). Matt/Matt Cowles (office/field -- positive, praised for after-hours response and hard work). Sam (crew leader -- positive, praised for fire restoration and carpet work). Josh (field technician -- positive, named across multiple cleanup jobs). Pedro (field technician -- positive, named in fire and water damage jobs). Lenny (field technician -- positive, paired with Akim on multiple jobs). Nick (field technician -- positive, named in water damage and sewer cleanup). Miguel Perez (owner -- positive, praised for personal responsiveness). Debbie (office secretary -- negative, named as rude and hung up on a customer). Hakeem's team (field crew -- negative, one reviewer called them lazy and said they damaged areas unnecessarily). Dan (field technician -- positive, named in one review). Dave (office staff -- positive, praised for communication). Slim (field technician -- positive, named for professionalism). Amy (field technician -- positive, named in fire cleanup). Tom (field technician -- positive, named in fire and sewer cleanup). Colin (field technician -- positive, named in sewer cleanup). Wayne (field technician -- positive, named in sewer cleanup). Ryan (field technician -- positive, named in water damage cleanup). Cayla (field technician -- positive, named in water damage work). Vilmar (contractor -- positive, praised for craftsmanship). Mat Cowles (field worker -- positive, praised as hardworking). Mike (field technician -- positive, praised for carpet extraction). Paul (field technician -- positive, paired with Akim). Jarett (field technician -- positive, named in water damage work). Dickie (field technician -- positive, named in water damage work). Edgar (field technician -- positive, named in mold/cleaning work). Cody I. (field technician -- positive, named in water damage work).
Ask for Akim by name if he is available. His track record across mold, water, and biohazard jobs is strong and consistent. For larger reconstruction projects, get a written timeline with milestones and insist on written authorization for all work before it starts. Be aware that the office phone experience can be rough. If you hit friction with the office, ask for Miguel directly. Get an independent mold test before agreeing to remediation since this company does both testing and removal.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem is the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- Multiple negative reviews mention office communication problems. One reviewer named Debbie as rude and unresponsive. Another was told carpet cleaning was not offered despite the website advertising it. The field crews get strong marks, but the office experience can be uneven.
- Larger reconstruction projects have drawn complaints about delays and scope disputes. Two reviewers described weeks of inaction or excuse-making on fire and water damage rebuilds. One case escalated to legal action. These are complex, insurance-driven projects, but ask for a written timeline with milestones before signing.
- One reviewer reported $2,500 of unauthorized work and rudeness when confronted. The owner responded generically. Ask for written authorization of all work before it begins and get change orders in writing.
- The service area stretches from Lebanon to North Stratford and Lincoln. That covers 100+ miles of rural New Hampshire. Confirm crew availability and response time for your specific town.