Provider profile
SERVPRO of Derry/Londonderry
Provider snapshot
What this listing says
Derry and Londonderry homeowners dealing with water damage or mold who want an owner-operated SERVPRO franchise that handles insurance claims directly.
Best for
- Derry, Londonderry, or Hudson homeowners who need mold remediation paired with reconstruction under one contractor.
- Homeowners filing insurance claims for mold or water damage who want the contractor to handle adjuster communication.
- Property owners dealing with combined water damage and mold growth who need fast emergency response.
- Commercial property managers in southern New Hampshire who need a restoration company with packout and storage capability.
About this company
SERVPRO of Derry/Londonderry is a family-owned franchise based at 22 Manchester Rd in Derry, NH, run by Jum and Jamie Lyndes. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, storm cleanup, and construction rebuild. They handle both residential and commercial work across Derry, Londonderry, and Hudson.
The franchise operates under the national SERVPRO system, which means access to corporate training and IICRC-industry certification programs. Their mold remediation page describes containment procedures, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatments, and removal of affected porous materials like drywall and insulation. They also offer contents packout and storage during remediation. What stands out in reviews is that Jum personally manages insurance communication for customers, handling adjuster coordination and documentation.
Jum Lyndes is a visible owner. He shows up on jobs, supervises crews, and multiple reviewers describe him answering questions directly. The franchise has been operating under the SERVPRO brand (nationally established since 1967) and maintains 24/7 emergency availability.
4.8 stars across 57 Google reviews is strong. Only one negative review appears in the recent window, and it concerns the after-hours phone system rather than the quality of work. Reviewers consistently name specific crew members, which signals stable staffing.
Services
Service area
Based in Derry, NH. Serves Derry, Londonderry, and Hudson, NH. Reviews confirm work in nearby communities including Litchfield, Salem, and Berwick. If you are outside the three listed towns, confirm coverage before scheduling.
Review consensus
Jum Lyndes draws the most praise. Reviewers describe him showing up personally, supervising work, and managing insurance claims from start to finish. Ken gets repeated mentions for keeping homeowners updated and explaining the work as it happens. Josh is praised for availability (one reviewer noted he was reachable 24 hours a day) and for leading crews on water damage jobs. Multiple reviewers highlight the team's speed: arriving same-day, completing jobs within tight timeframes, and communicating throughout. Herbert Chester specifically praised Jum for mediating with his insurance adjuster on a mold claim involving attic and ceiling remediation, and Alix Campbell credited Jum for fast, reliable mold work at a family member's home.
1 found across 57 total reviews at 4.8★. The single recent complaint is about the phone system, not the work itself. Christine C called and reached an automated system, then waited 20 minutes without anyone picking up. The owner responded within three days, apologized, and said the issue was with a third-party company handling overflow calls. No complaints about work quality, pricing, or crew behavior appear in the recent negative reviews.
The review profile is unusually lopsided: 56 of 57 reviews are 4 or 5 stars. Negative feedback is limited to a single phone-system complaint. This franchise benefits from an owner who is hands-on and named in reviews going back years. The consistent mention of Jum by name across a wide span of reviews suggests genuine owner involvement rather than franchise-by-committee management.
Jum Lyndes (owner -- praised repeatedly for hands-on supervision, insurance coordination, and personal responsiveness). Ken (technician -- praised for communication, updates, and quality work). Josh (technician/crew lead -- praised for availability, knowledge, and leadership). Mike (technician -- praised for quality work alongside Ken). Amy (office staff -- praised for coordination). Justin (technician -- praised alongside Josh for communication). Tigh (technician -- praised for friendliness and attention). Matt (technician -- praised for attitude and punctuality). Samantha (office staff -- praised for initial contact handling). Bob (staff -- praised for friendliness). Eddie (technician -- praised for efficiency). Sandy (technician -- praised for care). Julie (staff -- praised for responsiveness). Stone (technician -- praised for handling water emergency). Casey (technician -- praised for water emergency response). Chuck Nuskey (technician -- praised specifically for mold remediation quality).
This is a well-run local franchise with an owner who stays involved in day-to-day operations. Ask for Jum directly when booking and confirm he will oversee your project. For mold jobs specifically, ask about their containment and air filtration setup since the mold-specific review history is thin compared to their water damage volume.
Keep in mind
- This is a SERVPRO franchise. The national brand sets training and process standards, but service quality depends on local ownership and staffing.
- They do remediation but not independent mold testing. You will need a separate inspector to confirm the mold is gone after remediation.
- One recent reviewer could not reach a live person through the after-hours phone system after 20 minutes on hold. The owner blamed a third-party call service.
- Their service area lists three towns. If you are outside Derry, Londonderry, or Hudson, confirm they will serve your location before booking.