Provider profile
SERVPRO of Reno East
Provider snapshot
What this listing says
Sparks and east Reno homeowners dealing with water damage or mold after a plumbing failure, backed by a franchise team that frequently arrives same-day with named staff reviewers consistently praise.
Best for
- Homeowners in Sparks, Reno, or the surrounding valleys who need mold remediation tied to a recent water event and want the same company to handle both cleanup and rebuild.
- Commercial property managers needing after-hours emergency response, as multiple reviewers confirm the team arrives within an hour even on evenings and weekends.
- Buyers who want the insurance coordination handled for them, since the franchise has established relationships with carriers and several reviewers specifically praise their claims navigation.
- Situations where belongings need to be packed out and stored during remediation, since they operate their own contents restoration facility.
About this company
SERVPRO of Reno East is a restoration franchise based in Sparks, Nevada, owned by Christian Isaacson and Winder Buchanan. Mold remediation is one piece of a broader operation that includes water damage restoration, fire cleanup, sewage removal, and reconstruction. They serve both residential and commercial properties across the Reno-Sparks metro and surrounding areas.
Their mold work follows the SERVPRO franchise model: containment, HEPA filtration with air scrubbers, antimicrobial treatments, and removal of affected materials like drywall and insulation. They also handle the rebuild side, so drywall replacement and painting happen under the same contract. Their packout service inventories and stores belongings at a climate-controlled facility during restoration. The website mentions IICRC training through SERVPRO's corporate training program.
The SERVPRO brand has been operating since 1967, though the Reno East franchise's specific start date is not stated on their site. The franchise covers a wide territory: Reno, Sparks, Hidden Valley, Mira Loma, Virginia City, Silver Springs, Fernley, Stateline, and Yerington.
4.9 stars across 61 Google reviews is strong. Only 2 reviews fall below 5 stars, and the volume of named staff praise across the review set suggests a team that consistently shows up. For a franchise operation, this level of individual recognition is unusual.
Services
Service area
Based in Sparks, Nevada at 1215 Icehouse Ave. They list coverage for Reno, Sparks, Hidden Valley, Mira Loma, Virginia City, Silver Springs, Fernley, Stateline, and Yerington. That range spans roughly 100 miles from Lake Tahoe to the Lyon County line, so properties at the edges should confirm response time expectations.
Review consensus
Kirby is the most frequently named team member, mentioned in at least 15 reviews for responsiveness, honesty, and customer care. Ryan draws consistent praise for hands-on restoration work, especially on water damage jobs alongside Paul. Austin is recognized as a project manager who coordinates initial assessments and crew dispatch. Ashley handles office coordination and insurance paperwork, with multiple reviewers citing her as helpful in navigating claims. Bailey Campbell was singled out by a 25-year insurance industry veteran as someone who genuinely cares about doing right by customers. Speed is the dominant theme: multiple reviewers confirm same-day or within-the-hour arrival, including after-hours and weekends.
2 found across 61 total reviews at 4.9★. Joe Morandi objected to a $200 estimate fee, viewing it as a cost that should be absorbed as a business expense. The owner responded with a generic apology but did not address the fee directly. Nicole McInnes reported that Austin Allen came to her house for an inspection, promised someone could start work that week, but then stopped answering calls entirely. Neither she nor her insurance agent received the promised quote. The owner, Christian, responded that they had no record of the inspection and asked her to call the office, which suggests either a tracking gap or a miscommunication about which franchise handled the visit.
The cluster of 5-star reviews on December 18, 2024 (8 reviews in one day) is unusual. Several of those reviewers have only 1 review to their name. This could reflect a coordinated ask from the business after a successful period, which is a common franchise practice but worth noting. The owner responses on the two negatives are notably different: the Joe Morandi response is a template, while the Nicole McInnes response is personalized and from the owner by name.
Kirby (project manager/technician -- consistently positive across 15+ reviews). Ryan (technician -- positive, praised for water damage and restoration work). Austin (project manager -- mostly positive, but one negative citing dropped communication). Paul (technician -- positive, frequently paired with Ryan). Trey (technician -- positive). Josh (technician -- positive). Ashley (office coordinator -- positive, praised for insurance navigation). Bailey Campbell (team member -- positive, praised by insurance industry veteran). Ben (technician -- positive). Zack (technician -- positive). Peter (team member -- positive). Christina (team member -- positive for communication). Andrew (team member -- positive). Eric (technician -- positive). Deo (technician -- positive). Nathan (technician -- positive). Ricky (technician -- positive). John (technician -- positive). Austin Allen (project manager -- negative, cited by name in dropped-communication complaint).
This franchise runs a tight operation with a deep bench of field technicians that reviewers name by name. If you hire them for mold remediation, ask for Kirby or Ryan as your point person. Confirm the estimate fee upfront so there are no surprises, and get a written timeline with a specific contact person to avoid the communication gap one reviewer experienced.
Keep in mind
- They charge a $200 fee for on-site estimates. One reviewer called this out as unusual, and it may surprise homeowners accustomed to free quotes from competitors.
- One reviewer reported a project manager (Austin Allen) who stopped returning calls after an initial inspection, leaving the customer and their insurance agent unable to get a quote for weeks. The owner claimed no record of the inspection, which raises questions about internal communication.
- This is a SERVPRO franchise, meaning processes and training follow the national playbook. The local team has discretion on execution, but pricing, equipment standards, and procedures are set by corporate.
- Their service area stretches from Stateline (Lake Tahoe) to Yerington and Silver Springs. Properties on the outer edges of that range may face longer response times or additional travel charges, as one reviewer noted that the company negotiated mileage coverage with insurance.