Provider profile
PuroClean of South Reno
Provider snapshot
What this listing says
Reno and Sparks homeowners dealing with water-triggered mold in crawl spaces or behind walls, where same-day owner response and insurance coordination matter.
Best for
- Homeowners in Reno, Sparks, or Incline Village who need mold remediation after water damage in crawl spaces, behind walls, or under flooring.
- Property owners who want the franchise owner personally assessing their damage on the first visit, not a sales rep.
- Real estate agents and property managers who need a restoration contact that coordinates with insurance adjusters and other contractors.
- Commercial property owners needing fire or water damage restoration with minimal business interruption.
- Anyone dealing with an after-hours water or mold emergency who needs same-day response in the Reno-Sparks metro.
About this company
PuroClean of South Reno is an owner-operated franchise in the Reno-Sparks area, run by Josh Nelson out of a Sparks office on Glendale Ave. Josh handles initial assessments personally and frequently shows up same-day, a pattern confirmed across multiple reviews dating back to 2020. The operation covers mold remediation, water damage mitigation, fire and smoke restoration, and biohazard cleanup for both residential and commercial properties.
On the mold side, the team uses HEPA air filtration and HEPA vacuums during remediation and recommends third-party clearance testing afterward. They also run infrared cameras and moisture meters to find hidden moisture sources before drying. Their site mentions a QuickDry System for water damage, and reviews confirm they set up air scrubbers and high-volume ventilation in crawl spaces. The franchise claims mold investigators and asbestos consultants on staff, along with EPA Lead-Safe credentials.
Josh moved to Reno from New England in 2017. He came from 16 years in the ski industry selling snow-grooming equipment before opening this PuroClean franchise. He holds a business degree from the University of Colorado. Multiple real estate agents in the area refer clients to him, and several reviews mention his willingness to connect homeowners with other contractors for work PuroClean does not handle.
4.9 stars across 58 Google reviews is a strong signal for a small franchise operation. The volume is modest, but the consistency is notable: nearly every review names Josh by name and mentions fast response times, often within an hour of calling.
Services
Service area
Based in Sparks, Nevada at 1550 Glendale Ave. Serves Reno, Sparks, and Incline Village as listed service areas. The about page also names Carson City, Virginia City, and unincorporated Washoe County. Reviews confirm work in South Lake Tahoe and Truckee, California, which extends the actual service radius well beyond the Reno metro.
Review consensus
Josh Nelson is the most frequently named person across reviews, praised for showing up same-day, personally assessing damage, and staying involved through the entire project. Shaun Mihaila gets credit for helping homeowners find the right technical and financial solutions, including recommending other contractors when PuroClean could not handle something. Johnathan earned praise for going above and beyond on a concrete dust cleanup, including working on his day off. Karol was noted for attention to detail. Cooki and team were praised for careful, accurate mold abatement work. Multiple real estate agents specifically recommend Josh, citing his insurance coordination and contractor referral network. Response time is the single most consistent theme: reviewers describe same-day assessments, after-hours calls answered, and crews deployed within 24 hours.
2 found across 58 total reviews at 4.9★. 2 found across 58 total reviews at 4.9 stars. A May 2026 review from a Local Guide with 13 reviews gave 1 star for poor communication and follow-through, with no further detail and no owner response visible. An October 2025 review complained about reckless driving by a PuroClean vehicle, not about the quality of work itself. The owner responded the next day, apologized, and referenced weekly safety meetings. Neither review describes a specific service failure on a remediation or restoration job.
The positive reviews heavily center on Josh personally. When reviewers name other staff (Shaun, Johnathan, Karol, Cooki), the experience stays positive. But the communication complaint in May 2026 suggests that as the business grows and Josh cannot personally manage every project, the experience may vary. This is a common pattern with owner-operated franchises: the owner sets a high bar, and delegation introduces risk. The owner responded to the driving complaint within a day with a specific and personalized reply, not a template.
Josh Nelson (owner/operator - consistently positive across 20+ reviews). Shaun Mihaila (team member - positive, praised for technical and financial guidance). Johnathan (team member - positive, praised for above-and-beyond customer service). Karol (team member - positive, noted for attention to detail). Cooki (team member - positive, praised for careful abatement work). David (team member - positive, mentioned in water damage remediation). Matt (team member - positive, mentioned in water damage remediation).
Ask for Josh to handle your initial assessment. His personal involvement is the main differentiator reviewers cite, and the one recent communication complaint suggests jobs he is less involved in may not hit the same standard. If your project spans multiple days, confirm upfront who your point of contact will be and how often you will get updates.
Keep in mind
- This is a PuroClean franchise, not an independent company. Franchise operations follow corporate standards, which can mean consistency but also limited flexibility on pricing or scope.
- The service area includes Incline Village, Carson City, and Virginia City. If you are on the outer edges of that range, confirm response times before booking.
- Two recent 1-star reviews mention poor communication and follow-through, which contrasts sharply with the praise in positive reviews. Ask about their communication process for multi-day jobs.
- The team does remediation but does not do mold testing. You will need a separate company for pre- and post-remediation testing, which the website acknowledges by recommending third-party clearance.
- With 58 reviews total, the sample size is smaller than some competitors. The 4.9 rating is strong but built on a modest volume.