Provider profile
New Sunrise Cleaning and Restoration
Provider snapshot
What this listing says
Sparks and Reno homeowners dealing with water damage that led to mold, where the same crew can handle extraction, drying, and remediation under one roof.
Best for
- Reno and Sparks homeowners who need mold remediation tied to a water damage event, handled by one company from extraction through remediation.
- Homeowners who want a free mold inspection before committing to a remediation scope.
- Pet owners in the Reno-Sparks area who need carpet deep cleaning alongside mold or water damage work.
- Anyone needing emergency water damage response -- they claim a 1-hour arrival window and run 24/7.
About this company
New Sunrise Cleaning and Restoration is a family-owned operation based in Sparks, Nevada, serving the Reno-Sparks metro. They started as a carpet cleaning company and expanded into water damage restoration and mold remediation. Mold work is not their primary identity -- cleaning services are the core business, and the mold page reads as an extension of their water damage offering.
Their mold remediation page describes a 17-step process that includes containment setup, HEPA air scrubbers for negative air pressure, safe demolition of affected materials with HEPA-vacuumed bagging, surface treatment (wire brushing, soda blasting), plant-based disinfectant application, and optional post-remediation air testing coordinated with an environmental hygienist. They offer free mold inspections and assign a project manager to water damage and mold jobs. The website displays an IICRC badge. They run 24/7 with a claimed 1-hour response time for water damage emergencies.
The company operates out of 2255 Glendale Ave in Sparks. Owner Sal handles escalations personally -- multiple reviewers mention him coming out for follow-up work or emergency same-day calls. They use HouseCall Pro for online booking and run promotions through Facebook.
4.8 stars across 549 Google reviews is a strong number for a local service company in the Reno market. The volume suggests steady residential demand, and the rating has held despite that volume -- most companies drift lower as review count climbs.
Services
Service area
Based in Sparks, Nevada at 2255 Glendale Ave. Serves Reno and Sparks and references "surrounding areas" without naming specific additional cities or counties. The Reno-Sparks metro is their core territory.
Review consensus
Speed and scheduling flexibility stand out. Multiple reviewers mention same-day or next-day appointments. Brandon (also spelled Branden) appears in the most reviews and draws consistent praise for explaining the cleaning process and being thorough. Dilean (also Dillon/Dylan) is frequently paired with Brandon and praised for quality work. Cody gets called out for being passionate about the work and informative. Sal, the owner, shows up personally for follow-ups and emergency calls -- Jerry Manley's review notes Sal came back to fix a grout issue, and Matthew Yates describes Sal handling a same-day emergency spill. Nicole Price specifically mentions Brandon and Dylan working with her family's budget and health needs (asthma and COPD). Repeat customers are common -- Elizabeth Bouma notes three years of consistent quality, and several reviewers mention using the company multiple times.
1 found across 549 total reviews at 4.8★. Michael Davis reported that his 4-bedroom basic carpet cleaning felt rushed and ineffective. He said the crew finished in roughly 20 minutes and his own vacuum pulled a full canister of dirt and pet hair from one room afterward. He also described a scheduling friction where the driver tried to move his 2pm appointment earlier and then said 2pm was too late. The owner called to save the booking and offered a discount, but the cleaning itself did not satisfy. The owner response disputes the timeline (GPS showed 35 minutes, two techs) and defends the pricing, but does not address the core complaint about cleaning quality.
With only 1 negative review in 18 months across 549 total reviews, there is no complaint pattern to identify. The owner response to that single negative was notably defensive -- focusing on disputing facts (time on site, pricing fairness) rather than offering to re-clean or resolve the quality concern. That said, other reviews show the owner (Sal) proactively fixing issues when they arise, as in Jerry Manley's grout repair follow-up.
Brandon/Branden (technician -- consistently positive, most-named employee across reviews). Dilean/Dillon/Dylan (technician -- positive, frequently paired with Brandon). Cody (technician -- positive, praised for passion and explaining process). Kurtis (technician -- positive, mentioned with Cody). Israel (technician -- positive, mentioned with Branden). Brian (technician -- positive, mentioned with Dillon). Sal (owner -- positive, handles escalations and emergency calls personally). Tony (receptionist -- positive, noted for customer service). Travis (technician -- positive, mentioned for carpet stretching work).
With 549 reviews at 4.8 stars and only one negative in the recent window, the cleaning side of this business has a strong track record. Ask for Brandon or Dilean if you want the techs reviewers mention most. For mold work specifically, ask Sal how many mold remediation projects they have completed in the last year and request references from those jobs -- the reviews mostly reflect carpet and tile cleaning, not mold removal.
Keep in mind
- They do both mold testing and mold remediation. A company that inspects and then sells you the fix has a financial incentive to find problems. Consider getting an independent mold test before or after their work.
- Mold remediation is an add-on to a carpet and water damage cleaning business, not their founding specialty. Ask how many mold jobs they complete per month and whether technicians hold mold-specific credentials beyond the general IICRC certification.
- The website offers free mold inspections, but it does not clarify whether that means a visual walkthrough or air/surface sampling. Pin down what the free inspection actually includes before booking.
- Their owner response to the one recent negative review was defensive rather than resolution-oriented -- disputing the customer's timeline and saying some people will always complain. That tone is worth noting if you have concerns during your project.
- Most of their 549 reviews are for carpet cleaning and tile work, not mold remediation. The mold-specific track record is harder to gauge from reviews alone.