Provider profile
Nevada Water & Fire Restoration
Provider snapshot
What this listing says
Sparks and Reno homeowners dealing with water damage that has led to mold, where you want one company to handle mitigation, remediation, pack-out, and rebuild under one roof.
Best for
- Reno, Sparks, and Lake Tahoe homeowners who need emergency water damage response that may also require mold work
- Homeowners who want a single company to handle mitigation, pack-out, mold removal, and rebuild rather than coordinating multiple contractors
- Insurance-claim situations where you want the restoration company to handle the documentation and adjuster coordination
- Crawl space water intrusion and mold situations common in the Reno-Sparks housing stock
About this company
Nevada Water & Fire Restoration is a Sparks-based restoration company that handles the full arc of property damage: water mitigation, mold removal, fire and smoke restoration, contents pack-out and storage, and rebuild. They're headquartered on East Greg Street in Sparks and serve the greater Reno-Sparks metro, Carson City, Lake Tahoe, and parts of the California side including Truckee and South Lake Tahoe.
What stands out is the scope. Most mold jobs here start as water damage, and this company keeps the entire process in-house from emergency extraction through drying, mold work, contents removal, and reconstruction. They run a dedicated pack-out crew that boxes and stores your belongings during the work. Reviews confirm they handle insurance coordination directly. They offer 24/7 emergency response with live phone answering, and multiple reviewers confirm sub-hour arrival times on evenings and holidays.
The team is sizable. Reviews name over a dozen field crew members, a father-and-son restoration pair (Rosendo and Rosendo Senior), a dedicated carpenter (Jose Guzman), and front office staff (Jessica, Katy). Chris appears to be the primary project manager or owner, named in both praise and complaints.
4.9 stars across 448 Google reviews is an unusually strong rating for a restoration company at this volume. Most of the positive reviews describe water damage emergencies where the team responded quickly and managed the insurance process. Only 3 reviews at 3 stars or below have appeared in the last 18 months.
Services
Service area
Headquartered in Sparks, Nevada. Serves Reno, Sparks, Carson City, Dayton, Fernley, Gardnerville, Minden, Incline Village, Virginia City, and surrounding Washoe and Lyon County communities. Also covers the Lake Tahoe basin on both sides of the state line, including South Lake Tahoe, Truckee, Kings Beach, Tahoe City, and Tahoma in California.
Review consensus
Speed of emergency response is the dominant theme. Multiple reviewers describe same-day or sub-hour arrivals, including holidays (Stan Maly confirms Easter morning response). Crew members Mike, Joey, Garrett, Nate, and Jake are named repeatedly for being communicative and careful. Jose Guzman gets specific praise for carpentry and rebuild quality. The pack-out crews led by Cecelia are called out for careful handling of belongings. Several reviewers note the company handled their insurance claims directly. Repeat customers (Angela F, Joanna Hubbart) came back a second time, which is a strong signal. Jake gets praise from a real estate professional as a reliable go-to for remediation work orders.
3 found across 448 total reviews at 4.9★. Anna Tyner (Local Guide, 19 reviews) describes billing problems: charged for tile she purchased herself, overcharged for a subcontractor plumber, and billed for shower demolition that was never done. The billing department also failed to credit payments. Monique Navarrete says Chris blew her off during a water emergency under her house, even after acknowledging he disagreed with AAA's assessment. Jennifer J's detailed 2-star review describes a cascade of communication failures over several weeks: crews leaving without notice, a gate ripped off its hinges (her dog escaped), containment left open, missed appointments, and a closet that was never demolished despite being on the scope. She also reports being charged for the closet work that was never completed. Chris is named in all three complaints.
Chris appears in all three negative reviews as the point of failure for communication and accountability, yet also appears in positive reviews as a hands-on manager who cares. This suggests the issue is capacity, not character: when the company is busy, Chris may overcommit and drop the ball on follow-through. Both owner responses to negatives are template apologies that do not address the specific complaints, which is a reputation-management pattern rather than genuine engagement.
Chris (project manager/owner — praised in positives for being responsive and caring, but named in all 3 negatives for communication failures and billing disputes). Jake (estimator/field — praised for reliability and communication, called a go-to by a real estate professional). Joey/Joseph (field lead — praised for emergency response and guiding customers through remediation). Mike/Mike White (field crew — praised repeatedly for friendliness and efficiency). Garrett (project manager — praised for communication and organization). Nate (field crew — praised alongside Garrett and Mike). Jose Guzman (carpenter/rebuild — praised for fast, high-quality bathroom and restoration work). Rosendo and Rosendo Senior (father-son restoration team — praised for preparation and hard work). Cody Buster (field crew — praised for water damage cleanup). Cecelia (pack-out crew lead — praised for precision and teamwork). Jessica and Katy (front office — praised for responsiveness). Jacob Moore (field — praised for honesty, not upselling). Brett (field — praised for reliability). Matt (field — praised alongside Mike). Neil (field — praised for crawl space and mitigation work). Reuben (field — praised for communication).
At 4.9 stars across 448 reviews, the overwhelming majority of customers have a good experience, especially for water damage emergencies. The risk is communication and billing when jobs get complex or the schedule gets crowded. Ask for Jake or Joey if you can. Get every scope item and price in writing before work begins, and verify the final invoice against it.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. Consider getting an independent mold test before or after their work to confirm the scope and results.
- Chris is named in all three recent negative reviews for communication gaps, being unresponsive, and billing disputes. If Chris is your point of contact, confirm scope, timeline, and pricing in writing before work starts.
- Two of the three recent complaints involve billing issues: charges for work not performed and failure to credit payments. Get a detailed written estimate and compare the final invoice line by line.
- Their service area stretches from Fernley to South Lake Tahoe to Truckee. If you are on the edges of that range, confirm response times and crew availability for your location.
- This is primarily a water and fire restoration company. Mold work is one service line, not their sole focus. If your mold problem is not connected to water damage, ask about their standalone mold process.