Provider profile
Sierra Water & Mold Recovery
Provider snapshot
What this listing says
Reno-area homeowners dealing with water damage or mold who want a family-owned restoration company that offers 24/7 emergency response, free inspections, and a 20% veteran discount.
Best for
- Homeowners in the Reno/Sparks area who need same-day water damage response from a company where the owner shows up personally.
- Property managers handling mold or water issues across multiple units — Sarah Landrum's review confirms Dekon handles commercial projects with the same responsiveness.
- Anyone dealing with a crawl space issue — reviews confirm they do full cleanouts, vapor barrier installation, and insulation work.
- Veterans looking for restoration services — the company offers a 20% discount for all veterans.
- Homeowners whose insurance denied a water damage claim — at least one reviewer reports the company worked with them on out-of-pocket pricing and offered a discount.
About this company
Sierra Water & Mold Recovery is a family-owned restoration company based in Verdi, Nevada, serving the Reno/Tahoe region. Dekon and his wife Jackie run the operation, and multiple reviewers describe the husband-and-wife team showing up personally on jobs across a service area that stretches from Carson City to South Lake Tahoe.
Their service list is broader than a typical mold company. Beyond water damage mitigation and mold remediation, they handle biohazard cleanup, sewage recovery, emergency board-ups, and roof tarping. Their website references IICRC training, and their mold remediation process includes containment, HEPA filtration, air scrubbers, and antimicrobial treatment. They also do mold testing in-house, which means they both diagnose and fix mold problems.
Dekon's background is in the cleaning industry. He started as a carpet technician, moved into restoration work, and eventually launched Sierra Water & Mold Recovery. The company is relatively new but has built volume quickly, reaching 81 Google reviews with a perfect 5.0 rating. Several reviews mention the company hosting community events like Easter egg hunts, and one reviewer (a local plumbing company owner) describes regularly referring customers to them.
A perfect 5.0 with 81 reviews is rare on Google. The review base skews toward single-review and low-review-count accounts, which is common for newer companies building their reputation. That said, several Local Guides and multi-review accounts echo the same themes: fast response, clear communication, and hands-on owner presence.
Services
Service area
Headquartered in Verdi, Nevada. Core service area covers Reno, Sparks, Spanish Springs, Carson City, and surrounding Washoe County communities. Also lists Tahoe-area cities on both the Nevada and California sides (Incline Village, South Lake Tahoe, Truckee, Tahoe City) and distant Nevada locations like Fernley, Fallon, Elko, and Ely. The claimed range spans hundreds of miles — confirm availability and travel costs for locations beyond the Reno metro.
Review consensus
Dekon is mentioned by name in the majority of reviews. Reviewers consistently highlight three things: speed of response (multiple describe same-day or next-day arrivals), clear communication throughout the project, and the owner being personally present on jobs. Jackie, Dekon's wife and co-owner, is also named in several reviews for her communication and involvement. Sarah Landrum, a commercial property manager, notes she has worked with Dekon on multiple projects. Lila Ackerman praises their crawl space work including full cleanout and vapor barrier installation. Several reviewers mention the company helped navigate insurance claims. Chelsea Herron describes them discounting work when her insurance denied the claim.
0 found across 81 total reviews at 5.0★. No 1-star reviews found in the last 18 months. With 81 total reviews and a 5.0 rating, there are no negative reviews to analyze.
The absence of any negative reviews across 81 total is unusual. The review base has a notable concentration of 5-star reviews posted on April 30, 2025 (approximately 12 reviews on that single date), some with no text. This pattern is consistent with a review solicitation push rather than organic review accumulation. The company also hosts community events (Easter egg hunts) that generated reviews praising the events rather than restoration work. None of this means the positive reviews are fabricated, but the review profile does not reflect typical organic growth.
Dekon (owner — consistently praised for fast response, clear communication, and hands-on work). Jackie (co-owner/wife — praised for communication and courtesy by multiple reviewers including Rick Madden and Kristy Peters).
Every signal points to an owner who is deeply hands-on and responsive. If Dekon shows up to your job, you will likely get attentive service and clear communication. The main risk is the testing-and-remediation conflict of interest — get an independent mold test before committing to remediation. Ask about crew size and timeline for larger projects, since this appears to be a small operation where the owner's personal bandwidth is the bottleneck.
Keep in mind
- Sierra Water & Mold Recovery does both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem profits from fixing it. Consider hiring an independent testing firm to confirm findings before authorizing remediation work.
- The service area listed on their website spans from Elko and Ely, Nevada, to South Lake Tahoe, California — a geographic range covering hundreds of miles. One reviewer notes the team drove 4+ hours to reach them. Confirm response times and any travel fees for locations far from Reno.
- The company is relatively new, and many of its 81 reviews come from accounts with only 1-2 reviews. This does not mean the reviews are fake, but the company lacks the years-long track record of more established competitors.
- Their website uses generic marketing language and stock descriptions of mold remediation processes rather than specifics about their equipment, team size, or project history. Ask directly about crew size and what equipment they bring to a job.