Provider profile
Paul Davis of Greater Reno and Tahoe NV
Provider snapshot
What this listing says
Reno and Tahoe-area homeowners dealing with water damage who want a national franchise with 24/7 response and direct insurance coordination through a single contractor.
Best for
- Reno, Sparks, Carson City, or Tahoe-area homeowners needing water damage mitigation with same-day emergency response.
- Property owners who want a single company to handle mitigation through full reconstruction without hiring separate contractors.
- Landlords or property managers dealing with damage across multiple units who need coordinated insurance documentation.
- Commercial properties like retail spaces or offices that need restoration work done with minimal disruption to operations.
- Homeowners whose insurance company has referred or assigned Paul Davis as the preferred restoration vendor.
About this company
Paul Davis of Greater Reno and Tahoe is a franchise of the national Paul Davis Restoration network, based at 650A Innovation Dr in Reno. Mold remediation is one piece of a broader restoration operation that covers water damage, fire and smoke damage, storm damage, biohazard cleanup, and full reconstruction. They handle both residential and commercial properties across the Reno-Tahoe corridor.
On the equipment side, the website lists infrared cameras and moisture meters for detection, hydroxyl generators and ozone machines for odor removal, and dehumidifiers and air movers for drying. They apply antimicrobial treatments to surfaces after remediation. The franchise claims IICRC-trained technicians and a 24/7 emergency response with on-site arrival within 60 minutes. They also offer in-place drying, which aims to save flooring without removal.
The national Paul Davis brand was founded in 1966 and has over 300 franchise locations. This Reno-Tahoe franchise is owned by Jamie McVaney, with Chris Nelson as General Manager. The FAQ page states 11 years of insurance claims experience. They work directly with insurance carriers and offer a claim assignment portal for adjusters.
At 4.4 stars on Google with 95 reviews, the rating sits below the 4.5 mark. The negative reviews share a common thread: projects dragging far beyond expected timelines. The positives, however, are strong on individual staff performance, with multiple reviewers naming specific people who went above and beyond.
Services
Service area
Headquartered in Reno, Nevada at 650A Innovation Dr. The franchise lists specific service cities including Reno, Sparks, Carson City, Fernley, Gardnerville, Glenbrook, Incline Village, Minden, Stateline, Verdi, Tahoe City (CA), Genoa, Dayton, McCarran, Silver Springs, Yerington, Zephyr Cove, Virginia City, New Washoe City, and Smith Valley. Some of these locations are over an hour from headquarters, so response times may vary for non-emergency work.
Review consensus
Jeremy Gillihan is the most frequently named staff member, appearing in at least 8 positive reviews. Reviewers describe him as hands-on, detail-oriented, and willing to push through insurance delays. Tiffany Dion draws consistent praise for water mitigation responsiveness and clear communication. Mason is named in multiple reviews for reliable crew leadership. Sergio handled commercial remediation work for a Mathnasium location and a condo smoke-damage job, praised for minimizing disruption. Chris Holden earned praise as a project manager who listened to homeowner concerns. Ken Garman handled flood damage reconstruction and was called exceptional. Rowan and Bernadette are praised for helping coordinate multi-property repairs and navigating insurance complications. The team's 24/7 emergency response is a recurring positive, with several reviewers confirming same-day or weekend arrivals.
3 found across 95 total reviews at 4.4★. Three complaints share a theme of extended timelines and scheduling failures. One reviewer waited 9 months for a bathroom skylight repair that included multiple no-show days, with the crew not realizing they were supposed to be on site until the homeowner called. The owner, Chris Nelson (General Manager), responded asking the reviewer to call and discuss. A second reviewer described workers as rude and incompetent, offering no resolution for the issue they were called to fix. No owner response appeared on that review. A third reviewer said a job that should have taken 6 weeks stretched to 6 months, with no one returning calls about completion dates. They hired another contractor who accomplished more in 3 days. Owner Jamie McVaney responded saying the company could not find a matching customer record and asked the reviewer to call directly.
The gap between mitigation and reconstruction quality is notable. Mitigation reviews (the emergency water extraction and drying phase) are overwhelmingly positive, with praise for rapid response and skilled technicians. The negative reviews all target the reconstruction phase, where projects stall, appointments get missed, and timelines balloon. This office-vs-field split is common in restoration franchises: the emergency crews are well-staffed and practiced, while reconstruction scheduling depends on subcontractor availability and project management bandwidth. Owner responses vary: one was personalized with a named manager, one was a template offering a phone number, and one was missing entirely.
Jeremy Gillihan (project manager/reconstruction — praised repeatedly for detail, hands-on work, and driving projects to completion). Tiffany Dion (mitigation team lead — praised for responsiveness, communication, and compassion). Mason (crew leader — praised for reliability and communication). Sergio (mitigation/remediation — praised for efficient, minimally disruptive commercial work). Chris Holden (project manager — praised for listening to homeowner concerns). Ken Garman (reconstruction — praised for turning flood damage into manageable repair). Rowan (coordination/office — praised for navigating insurance issues and going above and beyond). Bernadette (office/coordination — praised for supporting multi-property repairs). Robert Duncan (job foreman — praised alongside Chris Holden). Josh (field crew — praised for multi-property work). Jake (field crew — praised for prompt, clean work). Oscar (field crew — praised for hard work on mitigation). Diego (reconstruction — praised for quality bathroom work). Jeremiah (field crew — praised for hard work). Mike (mitigation — praised for emergency response). Justin (mitigation — praised for emergency response). Kruz (mitigation — praised for water damage response). Jacob (mitigation — praised for timely service). Carina (office — praised for coordination). Melanie (referral/introduction — praised for connecting customer to team). Juana, Adrian, Rogelio (cleaning crew — praised for teamwork on building cleanup). Steven (mitigation — praised for smoke cleanup).
Ask for Jeremy Gillihan if your project involves reconstruction. His name appears more than any other staff member and reviewers consistently describe him as the person who gets stalled projects moving. For water mitigation emergencies, the team has strong same-day response. But get a written timeline with milestones before reconstruction starts, because the recurring complaint is projects that drag for months past the original estimate.
Keep in mind
- Multiple reviewers report projects taking far longer than quoted. One described a 9-month timeline with missed appointments. Another said a job that should have taken 6 weeks stretched to 6 months.
- The Google rating sits at 4.4 stars across 95 reviews, with the primary complaint being project delays and communication gaps during reconstruction.
- This is a franchise operation. The national brand sets standards, but local execution depends on this specific franchise's crew availability and scheduling.
- They list a wide service area spanning from Fernley to Tahoe City to Yerington. Confirm actual response times for locations far from their Reno headquarters.
- The website claims a 30-minute response window for emergencies, but one reviewer noted the mitigation team arrived within hours, not minutes.