Provider profile
WFM Restoration LLC
Provider snapshot
What this listing says
Las Vegas valley homeowners dealing with water damage who want a family-owned restoration company that negotiates directly with insurance carriers and responds around the clock.
Best for
- Las Vegas valley homeowners who need same-day water damage response and want the restoration company to handle insurance negotiations directly.
- Homeowners facing post-leak mold growth who need remediation with HEPA filtration and antimicrobial treatment from a company that does not also sell testing — removing a conflict of interest.
- Commercial property managers who need a single contractor for water, fire, and mold restoration across multiple Las Vegas locations.
- First-time insurance claimants who want a company that will walk them through filing, adjuster coordination, and documentation — reviewers frequently cite this as a strength.
- Homeowners in outlying areas like Boulder City, Moapa, or Mesquite who need a restoration company willing to drive beyond the central valley.
About this company
WFM Restoration is a family-owned restoration company headquartered in North Las Vegas that covers the entire Las Vegas valley. Their primary business is water damage, but they also handle mold remediation, fire and smoke damage, flood restoration, storm damage, sewage cleanup, and commercial projects. They hold IICRC certification (#70005482) and run a 24/7 operation with a claimed 60-minute arrival window.
The insurance handling stands out. WFM negotiates and settles directly with carriers — Farmers, Liberty Mutual, Progressive, State Farm, USAA, American Family, Travelers, and Allstate among them. Multiple reviewers confirm the company walked them through the claims process and coordinated with adjusters. Their mold remediation work uses HEPA filtration and antimicrobial treatments, though mold jobs appear to be a smaller share of their workload compared to water damage.
The company sponsors the MAGNIFICO Football Club locally, and the contact email (Maria@wfmrestoration.com) suggests hands-on ownership. They maintain a careers page and appear to be actively hiring field technicians.
4.9 stars across 1,042 Google reviews is unusually high for a restoration company at this volume. Most restoration outfits in Las Vegas with 200+ reviews sit closer to 4.5-4.7. The volume suggests a company that systematically asks for reviews — which is neither good nor bad, but worth knowing when you weigh the rating.
Services
Service area
WFM Restoration is headquartered in North Las Vegas, Nevada. They list service areas across the Las Vegas valley: Las Vegas, North Las Vegas, Henderson, Enterprise, Spring Valley, Summerlin South, Paradise, Sunrise Manor, Whitney, Boulder City, Moapa, and Mesquite. The range from central Las Vegas to Mesquite is about 80 miles, which is a wide footprint — confirm response times for locations outside the core valley.
Review consensus
Jonathan Miranda dominates the positive reviews — he appears in roughly a third of recent five-star ratings. Reviewers praise his speed (arriving within the hour, including holidays and late nights), his willingness to explain the full process, and his help navigating insurance claims. Rigo draws similar praise for thoroughness with moisture detection equipment and patient explanations. Mark, Juan, Eduardo, Victor, Eli, and Moises each appear in positive reviews for fieldwork quality. Multiple reviewers say WFM was recommended by their plumber or general contractor. The most common praise themes: fast response time, clear communication during the inspection, and honesty about whether work was actually needed — one reviewer noted the company told her the concrete just needed to dry and declined to bring in unnecessary equipment.
10 found across 1042 total reviews at 4.9★. The insurance-billing pattern is the most serious concern. Adrian Romero (Local Guide, 18 reviews) says Sergio and Rigo started work without insurance approval and tried to bill him afterward. Greg Younts says Sergio told him the issue was "100% covered" to close the sale, but the claim was denied and he owed $2,000 — the owner responded acknowledging the denial and offering a discount. Marlene Pena says she was charged $2,500 for equipment setup billed as an after-hours emergency during posted business hours. "blue ranger power" says WFM claimed to be "with insurance" when they were not, then billed aggressively. Larry describes WFM arriving uninvited after a Precision Plumbing call and pressuring his elderly father's caregiver about "toxic mold" — the owner's response confirms the visit happened but says no work was performed and no information was collected. Kelly and Stephanie Squyres says estimators would not leave until she posted a review, then the company tore down protective tarping exposing her home to 112-degree heat and never called back. Justin Friedman initially left five stars for Johnatan but changed to one star after a technician looked through his windows during equipment pickup. Nathaniel (Local Guide, 34 reviews) says Dominic ghosted him after the initial visit and never returned calls. Sierra Staios says the technician took over an hour just to start documentation. Two additional one-star reviews from Amelia Zidane and candace moore contain no text. David Gilbert gave three stars, saying it felt like WFM worked for the insurance company rather than for him — they sought approval to remove every piece of drywall rather than focusing on the damaged area.
The negative reviews cluster around the insurance-to-billing handoff. The pattern: WFM arrives quickly (often via plumber referral), the initial technician is friendly and reassuring about insurance coverage, work begins before the claim is formally approved, and when the insurer denies or delays the claim, the homeowner gets the bill. This is a structural risk in restoration — the company has a financial incentive to start work fast and bill the maximum scope. Owner responses to negatives are mixed: some provide specific factual context (the Greg Younts response explains the subfloor was rotted and offers a payment plan), while others are template apologies redirecting to a phone number. The 42% response rate itself suggests uneven reputation management.
Jonathan Miranda (technician/inspector — overwhelmingly positive, named in 20+ reviews for fast response, clear explanations, insurance help). Rigo / Rigo H (technician/inspector — strongly positive, named in 10+ reviews for moisture detection, patience; named in one negative by Adrian Romero for starting work without approval). Sergio (technician — mixed; positive in one review from Cici for water extraction, negative from Adrian Romero and Greg Younts for insurance billing issues). Mark (technician — positive, praised for walking through options without pressure). Dominic (technician — negative from Nathaniel for ghosting after initial visit). Juan (technician — positive, arrived at 3 AM on Christmas Eve per Rick Ward). Eduardo (technician — positive, mentioned with Jonathan). Victor (crew lead — positive, mentioned for dryout work). Eli (technician — positive, mentioned with Moises). Moises (technician — positive). Miguel (project manager — positive from John Munger for overseeing remediation and communicating with insurance adjuster). Andrew (technician — positive, mentioned with Jonathan). Romeo (technician — positive, mentioned with Jonathan by Kathy Joines). Nate (technician — positive from Donna Russo for honesty).
WFM delivers fast initial response and strong field technicians — ask for Jonathan Miranda or Rigo by name if you can. The risk is in the billing phase: get written insurance approval before any demolition starts, and do not rely on verbal assurances that "insurance will cover it." If a plumber refers WFM to you unsolicited, slow down and verify the scope independently before signing an emergency work contract.
Keep in mind
- Multiple reviewers report WFM started work before obtaining insurance approval, then billed the homeowner when the claim was denied or delayed. Ask for written confirmation that your insurer has authorized the scope before any demolition begins.
- Several negative reviews mention being referred by Precision Plumbing, with one reviewer alleging WFM showed up uninvited after a plumbing call. If a plumber refers you, confirm independently that you want restoration services before signing anything.
- The owner response rate on recent negative reviews is 42% — less than half. When they do respond, the replies tend toward generic apologies and phone number redirects rather than addressing specific complaints.
- The service area stretches from Mesquite (80 miles northeast) to Boulder City (30 miles southeast). For outlying locations, confirm response time and whether after-hours surcharges apply.
- One reviewer reported a technician looked through windows to check if anyone was home during an equipment pickup. Another said estimators would not leave until she posted a positive review. These are isolated accounts, but worth noting.