Provider profile
Elevate Restore
Provider snapshot
What this listing says
North Las Vegas and greater Las Vegas Valley homeowners dealing with mold discovered after a water leak, especially those who want one company to handle water extraction, mold remediation, and contents pack-out under a single insurance claim.
Best for
- Las Vegas Valley homeowners who discover mold after a water leak and want one company to handle extraction, remediation, and reconstruction.
- Property owners who need contents pack-out and storage during remediation, with the crew handling the packing, cleaning, and return.
- Commercial property managers in the Las Vegas metro needing emergency restoration across offices, retail, or warehouse spaces.
- Homeowners filing insurance claims who want a company that coordinates directly with their insurance adjuster.
About this company
Elevate Restore is a family-owned restoration company headquartered in North Las Vegas, NV. Mold remediation is one part of a broader operation that covers water damage, fire damage, smoke damage, storm damage, biohazard cleanup, and contents pack-out. Their primary identity is as a full-service restoration outfit that handles mold alongside the water damage that typically causes it.
What stands out is the in-house pack-out and contents storage operation. They move belongings off-site to their warehouse, clean them, and return them after remediation. Their field crews carry infrared thermal imaging cameras and moisture meters to map water intrusion before starting tear-out. One reviewer described a technician named Sam using a handheld FLIR camera and moisture meter to assess mold potential in a ceiling after water intrusion. They also handle commercial properties including offices, retail, warehouses, hotels, and healthcare facilities.
Mike is the owner and runs the business as a family operation. Multiple reviewers describe him as personally involved in jobs. The company works with all insurance providers and offers 24/7 emergency response, which reviews confirm with several customers reporting same-day arrivals.
4.9 stars across 177 Google reviews is a strong rating at meaningful volume. The review history spans from 2022 to 2026, and the overwhelming majority of reviews describe water damage jobs rather than standalone mold work. The Las Vegas climate means mold after water damage is common, but reviews suggest mold remediation is secondary to water damage restoration in their day-to-day work.
Services
Service area
Based in North Las Vegas, NV at 3680 N 5th St #100. Serves the Las Vegas metro area including Las Vegas, North Las Vegas, Henderson, Summerlin, Sky Point, and Providence. All named service areas are within the Las Vegas Valley, making the coverage claims reasonable for a single-location operation.
Review consensus
JC is the most frequently named employee, appearing in at least 15 reviews. Customers praise him for same-day inspections, clear explanations of the damage and process, fair pricing, and following up after work is done. Brie (also spelled Bre) draws praise for responsiveness on the phone and coordinating emergency dispatch. Sam is praised for using thermal imaging and moisture detection equipment during an assessment. Oscar and Jonathan are named for quality field work. Multiple reviewers highlight fast response times, with several describing arrivals within 45 minutes of calling. Insurance coordination is a recurring theme, with reviewers noting the team handled adjuster communication directly.
2 found across 177 total reviews at 4.9★. The 1-star review from Ari Bessa (April 2026) describes a billing dispute: unclear scope and pricing from the start, a large crew where only a few workers seemed experienced, charges for materials and labor and the truck, and difficulty getting belongings back after they went to the company's warehouse. The reviewer says owner Michael did not follow up despite emails and voicemails. The owner's response states they could not locate the reviewer's name in their system. The 2-star review from Courtney Lohuis (January 2025) describes fragile items, including heirloom dishes, damaged during pack-out. The owner responded and offered to replace the broken items.
The owner responds to 100% of negative reviews. The responses differ in approach: the 1-star response questions whether the reviewer is in their system (which could indicate a fake review or a name mismatch), while the 2-star response acknowledges the damage and offers replacement. Both negative reviews involve the pack-out service specifically, not the remediation work itself. This suggests the pack-out operation is where friction occurs, likely because moving and storing belongings introduces more variables and billing complexity than the core water and mold work.
JC (field technician/project manager — positive across 15+ reviews, praised for inspections, communication, fair pricing, and follow-up). Brie/Bre (office coordinator — positive, praised for responsiveness and emergency dispatch). Sam (technician — positive, praised for using FLIR camera and moisture meter for mold assessment). Mike/Michael (owner — mixed, praised by several reviewers for personal involvement but named by the 1-star reviewer as unresponsive). Oscar (technician — positive, praised for empathy and being on top of the situation). Jonathan (technician — positive, praised for going above and beyond). Raeanne (crew member — positive). Shawn (crew member — positive). Chantz (crew member — positive). Adrian (crew member — positive).
Ask for JC by name when you call. Get an independent mold test before signing a remediation contract, since they do both testing and remediation. If you use the pack-out service, insist on a written itemized estimate and flag fragile or sentimental items before the crew starts packing.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to remediation.
- One detailed 1-star review describes costs escalating after belongings went to the company's warehouse, with charges for materials, labor, and the truck. The reviewer felt pressured to pay whatever insurance sent or face collections. The owner responded that they could not locate the reviewer in their system. If you use the pack-out service, get a written itemized estimate before anything leaves your home.
- Their website claims coverage across North Las Vegas, Las Vegas, Henderson, Summerlin, Sky Point, and Providence. These are all in the Las Vegas metro area, so the service area claims are reasonable.
- Most reviews describe water damage work, not standalone mold remediation. If you have a mold-only situation without water damage, ask about their mold-specific crew and process.