Provider profile
UTE Flood & Fire
Provider snapshot
What this listing says
Las Vegas homeowners dealing with water damage who want a single contractor to handle mold remediation and full reconstruction, backed by a family-owned company operating since 1962.
Best for
- Las Vegas Valley homeowners who need mold remediation tied to an existing water damage claim, especially when insurance is involved.
- Property owners who want one contractor handling everything from initial drying through final reconstruction, avoiding handoffs between companies.
- Commercial property managers in hospitality, healthcare, or multi-family housing who need a restoration company experienced with larger-scale projects.
- Homeowners whose insurance company has already recommended UTE and want confirmation the referral is solid.
- Anyone needing 24/7 emergency response for water or fire damage in the Las Vegas area with mold concerns as a secondary issue.
About this company
UTE Flood & Fire is a family-owned restoration company based in Las Vegas that has been operating since 1962. Founded by Chuck Creigh, who came to Las Vegas in the late 1950s and built the company from small residential jobs into a full-service restoration operation. Mold remediation is one of several services alongside water damage mitigation, fire and smoke restoration, reconstruction, pack-out, and decontamination. They handle both residential and commercial work, serving industries including hospitality, healthcare, education, and government.
What stands out is UTE's ability to take a project from initial damage response through full reconstruction under one roof. They run their own construction crews rather than farming out rebuild work, which means the same company that dries out your water damage also replaces the drywall, flooring, and cabinets. Their mold page lists structural drying, dehumidification, moisture mapping with thermal technology, and mold extraction and treatment. They also handle insurance coordination directly, often working with adjusters so the homeowner doesn't have to manage that process.
Chuck Creigh expanded UTE statewide and into California during the 1980s, even opening a Reno division as Creek Construction. The company has changed hands but remains family-operated. Multiple reviewers mention being referred by their insurance company, suggesting UTE sits on preferred vendor lists for several major carriers. Their office hours run 7 AM to 4 PM weekdays, but they staff a 24/7 emergency line.
At 4.4 stars across 57 Google reviews with zero negative reviews in the last 18 months, UTE's rating reflects consistent performance. The overwhelming majority of reviews are 5-star, and several reviewers are repeat customers who came back after a second incident.
Services
Service area
UTE is headquartered at 3060 Westwood Drive in Las Vegas, Nevada. Their website states they serve the Las Vegas Valley and surrounding areas within 50 miles. That radius would include Henderson, North Las Vegas, Boulder City, and potentially Pahrump. They also list commercial work for government and hospitality clients across Southern Nevada.
Review consensus
Jeff Bieber appears in more reviews than any other employee, praised repeatedly for attention to detail, responsiveness, and managing complex multi-trade projects on schedule. Ed Mahoney and Steve Frederick are frequently named together as a construction manager and project manager team, with reviewers highlighting their coordination and workmanship. Guillermo Flores draws praise for managing entire projects and communicating through every step. Alejandro is noted for punctuality and flawless finish work. Multiple reviewers describe results where you can't tell damage ever occurred. Several mention being repeat customers who returned to UTE after a second incident, which is a strong trust signal. Insurance coordination is a recurring theme, with reviewers appreciating that UTE handled adjuster communications directly.
0 found across 57 total reviews at 4.4★. No 1-star reviews exist in this review set. Across 57 total reviews at 4.4 stars, zero negative reviews appeared in the last 18 months. The only hint of friction comes from a 4-star review by Stacy Estolas, who initially gave 5 stars but downgraded to 4 after outstanding items needed follow-up when her mother moved back in. She later updated to note UTE came back and resolved the issues. A separate 5-star Yelp testimonial from Daniel H. praised the work but noted that project manager Ed's communication was below standards, specifically failing to pass emailed information to field workers.
UTE's review base skews heavily positive because many customers arrive through insurance company referrals rather than finding the company through marketing. This creates a different dynamic than typical contractor reviews. Customers aren't comparison shopping; they're accepting a recommendation from their insurer. The satisfaction level may partly reflect the insurance company pre-screening UTE, and partly reflect that insurance-funded work has clearer scope and payment terms than out-of-pocket jobs.
Jeff Bieber (project manager — consistently praised across many reviews for detail, communication, and scheduling). Ed Mahoney (construction manager — praised for coordination and workmanship, one note about below-standard communication with field crews). Steve Frederick (project manager — praised for attentiveness and resolving concerns). Guillermo Flores (project manager — praised for managing projects end-to-end and guiding customers through every step). Alejandro (technician/tradesman — praised for punctuality and flawless repairs). Phillip/Phil (estimator and possibly owner — praised for demanding good workmanship and quality control). Conner (team member — praised alongside Ed and Steve). Leonardo (technician — praised for in-home work quality). Mike Kelly (project coordinator — praised for constant communication and customer care). Jan (front office — praised for being part of a strong overall team). Rob (technician — praised as part of team). Jorge (technician — praised for timeliness and customer service). Mina (drywall and painting — praised for outstanding finish work). Gillian (payments — praised for handling billing). Eduardo "Eddy" M. (crew leader — praised for knowledge and walking customers through the process). John (cabinet installer — praised for remarkable and fast work). Romero (team member — praised alongside Jeff and Conner).
UTE's review record is unusually clean for a company with 57 reviews. If your insurance company referred you here, the reviews back up that referral. Ask for Jeff Bieber or Guillermo Flores as your project manager if you want the staff members with the strongest track records. The one thing to watch is communication flow between the office and field crews, so confirm how updates will reach the workers in your home.
Keep in mind
- UTE does both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold also profits from removing it. Ask whether they use a third-party inspector for mold assessments, or get an independent test before committing to remediation.
- Mold remediation is not their primary focus. UTE is a restoration company that handles mold as part of broader water and fire damage recovery. If you have a standalone mold problem unrelated to a disaster claim, their approach may be oriented more toward general restoration than specialized mold work.
- Their service area claim of 50 miles from Las Vegas is broad. Confirm they can respond promptly to locations at the outer edges, especially for emergencies in places like Pahrump or Mesquite.
- Office hours are 7 AM to 4 PM weekdays. After-hours calls are routed to the emergency line, but non-emergency scheduling and communication may be limited to business hours.
- One reviewer noted that project manager Ed's communication fell short on passing along information to field crews. While this was an isolated mention, it's worth confirming your main point of contact and how updates flow to workers on site.