Provider profile
SOS Property Restoration
Provider snapshot
What this listing says
Las Vegas homeowners dealing with water damage who want a single restoration company to handle mitigation, mold work, and reconstruction under one roof with 24/7 emergency response.
Best for
- Las Vegas homeowners with water damage that has led to mold growth and who want one company to handle the full chain from mitigation through reconstruction.
- Property owners needing 24/7 emergency response — multiple reviewers confirm the team arrived within an hour or the same night.
- Homeowners who want the restoration company to coordinate directly with their insurance adjuster, reducing back-and-forth.
- Commercial properties like showrooms or rental units needing fast water extraction to limit business interruption.
- Anyone needing sensitive cleanup services like crime scene or trauma restoration handled with discretion.
About this company
SOS Property Restoration is a Las Vegas restoration company that handles water damage, fire damage, mold remediation, crime scene cleanup, and contents restoration. Owner Neb runs the operation out of a shop on Wagon Trail Ave near the 89118 zip code. The company claims 10-plus years of experience and over 100 homes restored. Mold is one of several services, not the sole focus.
What stands out is the breadth of services under one company. They do mitigation, demolition, drywall, flooring, painting, and reconstruction — meaning a homeowner dealing with a water leak that led to mold can get the full job handled without coordinating multiple contractors. Their mold remediation page describes a four-step process: inspection and assessment, containment with air filtration, removal, and moisture management. The website displays an IICRC logo, and they also show affiliations with Contractor Connection, Alacrity, and Nexxus — networks that connect them with insurance carriers.
Neb appears to be hands-on. Multiple reviewers describe him showing up personally, explaining the process, and dealing directly with insurance adjusters. The company has built a referral loop with real estate and insurance contacts — one realtor reviewer called them his first choice after working with "countless restoration companies." Several reviews mention insurance company referrals.
A 5.0 rating across 51 Google reviews is unusual for a restoration company. Most companies in this space land between 4.3 and 4.7 because restoration work involves insurance disputes and homeowner stress. The single 1-star review came from someone who visited the office looking for a job and was told they were not hiring — the owner responded with details and referenced security footage. That review does not reflect a customer experience.
Services
Service area
Headquartered in Las Vegas, Nevada on Wagon Trail Ave (89118). Their website lists service coverage in Las Vegas, North Las Vegas, Henderson, Boulder City, Summerlin, Lake Las Vegas, and Pahrump. The core Las Vegas Valley cities are within reasonable range, but Pahrump is about 60 miles west — confirm response times for that area.
Review consensus
Neb, the owner, is the most frequently named person across reviews. Reviewers describe him as responsive, personally involved, and willing to explain the process and deal with insurance companies directly. Matthew, Brian, and Jose are praised together by Tina Lapiana for being on time, respectful, and hard-working. Hugo is mentioned alongside Matthew and Brian by Guvi G. Anna (also spelled Ana) is highlighted by S Samson and Joyce Pittman for being organized and pleasant to work with. Victor is named by Fred O'Hare as the lead tech who explained the full process. Manny is praised by Carlos Zuluaga for meticulous, high-quality work. Chelsie is singled out by Investorm Group for clear and prompt customer service. Nip Kefale is described by Aliza Farahmandpour as friendly and skilled. Speed of response is the most common theme — multiple reviewers mention same-day or same-night arrival. Insurance coordination is the second most praised capability.
1 found across 51 total reviews at 5★. The single 1-star review comes from K Moreno, a Local Guide with 32 reviews, who wrote "Rude, do better don't be sorry." The owner responded in detail, stating that Moreno visited the office asking about employment, was told they were not hiring, and was treated respectfully — citing audio and video security recordings. This review does not describe a customer service experience. No other negative reviews exist in the 18-month window.
The review profile is remarkably clean for a restoration company. However, the pattern is worth examining: at least 7 five-star reviews have no text at all, several are from accounts with zero or one other review, and a cluster of 6 reviews landed between October and November 2019. This pattern is consistent with a small, owner-operated company where Neb personally asks satisfied customers to leave reviews — not unusual, but worth noting that the review base skews toward people with a personal connection to the owner. The owner responded to the only negative review with specific facts and offered footage, which suggests active reputation management.
Neb (owner — praised in 10+ reviews for responsiveness, personal involvement, and insurance coordination). Matthew (crew member — praised for punctuality and quality work). Brian (crew member — praised alongside Matthew for being respectful and hard-working). Jose (crew member — praised for being on time and courteous). Anna/Ana (staff/coordinator — praised for organization, empathy, and communication). Victor (lead technician — praised for explaining the process and being quick). Manny (crew lead — praised for meticulous, high-quality work). Hugo (crew member — praised for doing great work). Chelsie (customer service — praised for clear and prompt communication). Nip Kefale (technician — praised for being friendly and skilled).
SOS is an owner-operated restoration company where Neb stays personally involved in jobs. If you want a single point of contact who will show up, explain the process, and handle insurance paperwork, this is a strong option. Ask for an independent mold test before committing to remediation, and confirm specific mold certifications held by the technicians who will do the work on your property.
Keep in mind
- SOS does both mold testing and mold remediation. This is a conflict of interest — the company that finds the mold also profits from removing it. Ask whether they will accept a third-party mold test or recommend an independent testing firm.
- Mold remediation is one piece of a broad restoration business, not their sole specialty. If your situation is mold-only with no water or fire damage involved, a dedicated mold remediation firm may bring deeper focus.
- The service area listed on their website is wide: Las Vegas, North Las Vegas, Henderson, Boulder City, Summerlin, Lake Las Vegas, and Pahrump. Pahrump is roughly 60 miles from their Wagon Trail Ave office. Confirm response time and any travel fees for outlying areas.
- Nearly all 51 reviews are 5-star, and several read like polished testimonials rather than typical customer reviews. The volume of no-text 5-star reviews (at least 7) and a cluster of reviews from late 2019 with zero or one prior reviews may indicate some solicitation of reviews from personal networks.
- The website is light on specifics about mold equipment, certifications held by individual technicians, or post-remediation clearance testing procedures. Ask what clearance protocol they follow.