Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Las Vegas homeowners dealing with plumbing-caused water damage who want one company to fix the pipe and handle the cleanup, with 24/7 response across Clark County.
Best for
- Las Vegas homeowners who need the same company to fix a plumbing failure and clean up the resulting water damage in one call.
- Commercial properties in Clark County needing 24/7 emergency water extraction with insurance documentation handled for them.
- Buyers who want a mold remediation provider backed by a national brand with IICRC-trained technicians and structured drying protocols.
- Anyone dealing with a sewer backup or flood who needs same-day response, including nights, weekends, and holidays.
About this company
Roto-Rooter in Las Vegas is a franchise location of the national plumbing and water cleanup chain, operated as an independent contractor out of 2901 S Highland Dr. Their primary identity is plumbing and drain service, but the Las Vegas office also handles water damage restoration and mold remediation. The local manager is Paul Rheault.
What sets this location apart from standalone mold remediation companies is the plumbing-plus-restoration combination. When a burst pipe or sewer backup causes water damage, Roto-Rooter sends plumbers to fix the source and a separate IICRC-trained restoration crew to extract water, dry the structure with dehumidifiers and air movers, and handle mold remediation if needed. They use HEPA vacuums, air scrubbers, and antimicrobial treatments on mold jobs. The website describes a structured process: containing the affected area, extraction, removal of unsalvageable materials, sanitation, and monitored drying with moisture sensors. They work directly with insurance adjusters and document everything with photos, diagrams, and drying logs.
Roto-Rooter has operated nationally since 1935. The Las Vegas location is a member of the North Las Vegas Chamber, the Sin City Chamber, and holds Nevada plumbing license #0089248. They serve all of Clark County, including Henderson, North Las Vegas, Boulder City, Pahrump, Enterprise, Spring Valley, and Summerlin South.
At 4.7 stars across 360 Google reviews, this location performs well for a high-volume franchise operation. Most reviewers praise fast response times and individual technicians by name, which suggests the local crew is strong even if the brand is national.
Services
Service area
Headquartered at 2901 S Highland Dr, Las Vegas, NV 89109. Serves all of Clark County, including Las Vegas, Henderson, North Las Vegas, Boulder City, Enterprise, Spring Valley, Summerlin South, Pahrump, and surrounding communities. The service area extends well beyond the Las Vegas Valley into more remote parts of Clark County like Jean, Laughlin, and Moapa.
Review consensus
Anthony is the most frequently named technician across recent reviews, praised for speed, clear explanations, and thoroughness on drain clearing, sewer scoping, and toilet installations. Chris Davis appears nearly as often, with reviewers highlighting his ability to solve problems that other companies could not. James draws praise for persistence on tough drain jobs and strong communication. Sean and Tony also receive positive mentions. Multiple reviewers note that Roto-Rooter answered the phone and dispatched a technician when other companies did not respond at all. Fast response time is the single most consistent theme.
3 found across 360 total reviews at 4.7★. One reviewer reported a rude phone representative who refused to answer their question. A second complained about dirty water and poor treatment, but the owner responded that the reviewer likely confused them with another company and could not be found in their system. A third paid $354 for a camera diagnostic after the technician could not clear a kitchen clog, was told a more experienced plumber would follow up, and says no one called back. The owner confirmed the fee was for camera work, not the clearing, but acknowledged the communication fell short.
The franchise model creates a split personality in the reviews. Field technicians like Anthony and Chris Davis are consistently praised by name, but the two substantive complaints both involve office-level failures: a rude phone operator and a billing dispute where follow-up never happened. The owner responds to some negatives with specific factual context (explaining fees, identifying likely wrong-company reviews), which suggests active reputation management rather than template deflection.
Anthony (technician — consistently positive, most-mentioned staff member across recent reviews for drain clearing, sewer scoping, plumbing repairs). Chris Davis (technician — consistently positive, praised for solving problems other companies failed to fix). James (technician — positive, praised for persistence on tough drain jobs and communication). Sean/Shawn (technician — positive, mentioned for sewer line work and courtesy and skill). Tony (technician — positive, praised for water heater and pipe repair work). Alexis (dispatcher — positive, praised for scheduling same-day appointments). Francisco (technician — positive, mentioned on website reviews for confidence and friendliness).
Ask for Anthony or Chris Davis if they are available. Both have long track records of positive reviews at this location. Confirm the total cost before any diagnostic camera work begins, and get a written estimate that separates the diagnostic fee from the repair fee. If you need follow-up, get a specific callback date in writing rather than relying on a verbal promise.
Keep in mind
- Mold remediation is a secondary service here. Roto-Rooter is a plumbing company first, and their mold work typically follows a water damage event they responded to. If you have a standalone mold problem unrelated to plumbing, a dedicated remediation firm may be a better fit.
- This is a franchise location operated as an independent contractor. Services, pricing, and guarantees vary by location, so what you read on the national website may not match what the Las Vegas office delivers.
- One recent reviewer reported being charged $354 for a camera diagnostic after the tech could not clear a kitchen clog, and said follow-up calls went unanswered. The owner responded that the fee was for the camera work, not the clearing attempt, but the communication breakdown is worth noting.
- Roto-Rooter does not do mold testing. Their website says if mold is suspected, a separate indoor environmental consultant tests the area. Ask who performs that testing and whether it is truly independent of the remediation crew.