Provider profile
Restorerz Emergency Services - Las Vegas
Provider snapshot
What this listing says
Las Vegas homeowners dealing with water damage that led to mold growth, where one company handling both mitigation and remediation under a single 24/7 response team simplifies a stressful situation.
Best for
- Las Vegas Valley residents who need mold remediation triggered by a water damage event, where the same company can handle both problems without a handoff.
- Homeowners whose insurance carrier is covering the loss, since Restorerz bills insurance directly and has staff (Anna K.) dedicated to managing carrier paperwork.
- Situations requiring pack-out services for large amounts of furniture and belongings during remediation or reconstruction.
- After-hours emergencies where you need someone on-site within 60 minutes, including weekends.
About this company
Restorerz Emergency Services operates out of 6728 W Sunset Rd in Las Vegas as one branch of a multi-state restoration company with offices across Southern California, Nevada, and Ohio. Their primary identity is water and fire damage restoration, with mold remediation as a secondary service that typically follows water damage jobs.
Their mold process follows IICRC standards: containment of affected areas, air filtration to prevent cross-contamination, removal of non-salvageable materials, HEPA vacuuming of salvageable surfaces, and a clearance test before reconstruction. They handle reconstruction in-house, meaning one crew manages the job from emergency mitigation through rebuild. They also run pack-out and storage operations for large-scale jobs, moving furniture and belongings to a climate-controlled facility.
The company describes itself as family-owned and operated. They hold License #222857 and B-#1073223, and maintain seven office locations across three states. The Las Vegas operation covers Henderson, North Las Vegas, Enterprise, Boulder City, and surrounding Clark County communities.
81 Google reviews with a perfect 5.0 rating is unusual for a restoration company. The review volume is modest but the consistency is notable, particularly because many reviewers are established Google accounts with multiple reviews, not single-review profiles.
Services
Service area
Restorerz operates from 6728 W Sunset Rd, Suite 170, Las Vegas, NV 89118. In Nevada, they list coverage for Las Vegas, Henderson, North Las Vegas, Enterprise, Boulder City, Paradise, Spring Valley, Sunrise Manor, Whitney, Winchester, and Summerlin South. They also operate offices across Southern California (Glendale, Van Nuys, Los Angeles, Gardena, Placentia) and Ohio (Hilliard). The three-state footprint is unusually broad for a company with 81 reviews on this single location.
Review consensus
Thomas Nikoian is mentioned in roughly half of the Las Vegas reviews. Reviewers consistently describe him as knowledgeable, detailed in his inspections, and willing to explain the full scope of work before starting. Several reviewers note he arrived quickly for after-hours calls (Amy Bailey, Rob Miller). Jairo Madrigal gets praise for careful handling of belongings and monitoring the drying process (Terri Morales, Michael Sesto, Dave Rosen). Gabriel Miranda draws positive mentions for pack-out work (Juan Cuellar, Marilyn Sullivan, Patrick Outhoummountry). Steven Nguyen stands out for mold assessments specifically, with Neiva Cuevas describing his black mold inspection as patient and informative. Hector Flores gets repeat praise for cleanup quality (Lisa Hayama-Tien, Lisa Hires, Ariadna Armenta). Eddie drew a detailed positive review from Oleg Pekar for fair pricing on a mold remediation estimate. Roberto earned praise for responding on a Sunday and helping start an insurance claim immediately (Yulia Repkina).
0 found across 81 total reviews at 5.0★. No 1-star reviews found. With 0 negative reviews across 81 total reviews at 5.0 stars, there is no complaint data to analyze for this location.
The absence of any negative reviews across 81 submissions is itself a pattern worth noting. The company's website features daily job logs written by crew members (equipment pickups, pack-outs, mitigation updates), which suggests an operationally active review-generation process. Three reviews have no text at all, and several are single-sentence entries, consistent with prompted review collection after service visits. This does not mean the positive feedback is fabricated, but it means the review set is likely curated by the company's follow-up process rather than organically generated.
Thomas Nikoian (inspector/project manager — overwhelmingly positive, most-mentioned staff member). Jairo Madrigal (field technician/monitoring — positive, praised for care with belongings). Gabriel Miranda (pack-out/field work — positive). Hector Flores (cleanup crew — positive, praised for leadership and quality). Steven Nguyen (estimator/inspector — positive, praised for mold assessments). Eddie (estimator — positive, praised for fair pricing). Roberto (estimator/emergency response — positive, praised for Sunday availability and insurance help). Thom (leak detection — positive). Elvin (water damage — positive). Daniel (water damage — positive). Jose Islas (equipment removal — positive). Chris (inspector — positive). Eric (pack-out team lead — positive). Anna K. (billing/insurance coordinator — positive). Austin (crew — positive). Jeorge (crew — positive). Juan (crew — positive).
Ask for Thomas Nikoian if you want a detailed inspection with a full explanation before any work starts. For mold specifically, Steven Nguyen handled at least one black mold assessment that reviewers described favorably. Since there are no negative reviews to learn from, protect yourself by getting an independent mold test before signing a remediation contract and confirming the scope of work in writing.
Keep in mind
- Restorerz does both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more of it. Get an independent test before and after their work.
- This is primarily a water and fire damage restoration company. Mold remediation is one of several services, not their sole focus. If your mold problem is unrelated to water damage, ask how many standalone mold jobs they run per month in Las Vegas.
- The Las Vegas office is one branch of a multi-state operation headquartered in Southern California. Your initial contact and your on-site crew may report to different managers.
- A perfect 5.0 across 81 reviews with zero negatives in 18 months is statistically rare. The website's job logs suggest crews post service summaries that may generate review prompts. Ask past clients directly if possible.
- Their service area spans three states. Confirm that your specific Las Vegas neighborhood falls within the crew's regular coverage, not an extended-range call.