Provider profile
Pro Restoration
Provider snapshot
What this listing says
Las Vegas and Henderson property owners who need water or fire damage repaired and mold remediated under one roof, with direct insurance billing handled by the same company.
Best for
- Las Vegas and Henderson homeowners dealing with water damage who want one company to handle mitigation, repairs, and insurance claims together.
- Out-of-state landlords with rental properties in the Las Vegas area who need a company that can coordinate remotely and communicate progress updates.
- Property owners who already have visible mold and want same-day visual inspection followed by remediation, without waiting for lab results.
- Commercial property managers needing 24/7 emergency response for flood or fire damage across Clark County.
About this company
Pro Restoration is a Las Vegas restoration company based on South Highland Drive that handles water damage, fire damage, mold remediation, and reconstruction for both residential and commercial properties across Clark County. Their main pitch is doing everything under one contract: they show up for the emergency, dry and clean the space, remediate mold if needed, then rebuild the walls, floors, and finishes. They bill insurance companies directly.
Their mold page is worth reading carefully. They explicitly state they do visual mold inspection rather than lab-based mold testing, arguing that sending samples to a lab takes 3-5 days and mold keeps growing during that wait. They hold IICRC certification and describe using containment and filtration techniques for mold work. They also offer 24/7 emergency response, carpet cleaning, and plumbing referrals.
The company serves Las Vegas, Henderson, and the broader Clark County area. Reviews reference Nick (Narek Abgaryan) as someone who handles estimates, emergency calls, and insurance coordination. Recent reviews consistently mention Debi in the office as the point of contact for scheduling and insurance paperwork. The crew side has included Daniel, Gevork, Armen, Abraham, and Angel at various points.
At 4.2 stars across 45 Google reviews, Pro Restoration sits below the threshold where you can stop worrying about quality. Most of the praise centers on emergency response speed and insurance handling. The complaints, though few, point to a gap between the mitigation work (which goes well) and the finish work (where oversight breaks down).
Services
Service area
Pro Restoration is headquartered on South Highland Drive in Las Vegas, Nevada. They serve Las Vegas, Henderson, and the broader Clark County area. Their service area claims are limited to Clark County, which is reasonable for a single-location restoration company.
Review consensus
Debi in the office is the most frequently named staff member in recent reviews. Multiple reviewers credit her with keeping them informed during months-long insurance waits, coordinating scheduling, and being responsive. Nick (Narek Abgaryan) appears heavily in older reviews as the person who answers emergency calls, shows up for estimates, and walks homeowners through the insurance process. Reviewers consistently praise fast emergency response times (under an hour in several cases) and direct insurance billing. Gevork and Armen get called out for quality tile work. Abraham and Angel are praised for cabinet restoration. Several out-of-state property owners specifically note that Pro Restoration kept them updated remotely.
2 found across 45 total reviews at 4.2★. Melissa DeGeorge (2 stars, May 2025) says the flooring installation was crooked with uneven edges and sloppy caulking instead of proper transition strips. She also believes she was overcharged for labor. The owner's response disputes every claim, says the work was perfect with photos to prove it, and accuses Melissa of threatening bad reviews to reduce her bill. This is a he-said-she-said with no neutral resolution. S Weed (3 stars, September 2025) praised the mitigation work but described the restoration crew as unreliable, with two full days wasted on no-shows and pushed-back arrival times. Supervisors were unresponsive to multiple contact attempts. The updated review confirms the workmanship was adequate but project management was poor. The owner's response acknowledged the scheduling and communication failures.
Both negative reviews point to the same structural issue: the emergency and mitigation side of Pro Restoration runs well, but the restoration and reconstruction side lacks oversight. S Weed explicitly called this out, and Melissa's complaint about flooring quality is consistent with unsupervised finish work. The owner responses differ in quality: the response to S Weed was personalized and acknowledged the problem, while the response to Melissa was combative and accused the customer of lying. This inconsistency suggests the company takes some feedback seriously but gets defensive when money is on the line.
Debi (office coordinator — praised repeatedly for communication, insurance coordination, and responsiveness). Nick / Narek Abgaryan (owner or lead estimator — praised for fast emergency response, estimates, and insurance handling). Daniel / Danny (project manager — praised for communication and coordination). Gevork / Cevork (technician — praised for tile work). Armen (technician — praised for tile work). Abraham (technician — praised for cabinet restoration). Angel (technician — praised for cabinet restoration). George (technician — praised for repair work). Mike (technician — praised for repair work).
Ask for Debi as your office contact and confirm she will be your point person throughout the project. If your job involves reconstruction or finish work beyond the initial mitigation, get a written schedule with specific crew assignments and a named supervisor. The emergency response side of this company earns its reviews; the finish work side needs you to manage it.
Keep in mind
- Pro Restoration does both mold inspection and mold remediation. That means the same company telling you that you have a mold problem is the one you'd pay to fix it. Consider getting an independent mold test before committing to remediation work.
- Their mold inspection is visual only. They explicitly say they do not do lab-based mold testing. If you need air quality sampling or lab confirmation, you will need a separate testing company.
- Recent reviews describe a split personality: the mitigation crew (emergency drying, water extraction) gets high marks, but the restoration crew (rebuilding, flooring, finishes) has drawn complaints about no-shows, delayed scheduling, and lack of supervision.
- At 4.2 stars on Google, they are below the Las Vegas average for restoration companies. Both recent negative reviews involved the restoration and finish phase, not the emergency response.
- One negative review includes a factual dispute between the customer and the owner about flooring quality and pricing. The owner claims the work was done correctly and the reviewer was trying to reduce payment. The disagreement itself is worth noting.