Provider profile
Paul Davis Restoration of Las Vegas
Provider snapshot
What this listing says
Las Vegas homeowners and commercial property managers needing water or mold damage handled under one roof, with 24/7 response and direct insurance coordination from a national franchise location.
Best for
- Las Vegas valley residents dealing with water damage that has led to mold, who want mitigation and rebuild handled by one company.
- Commercial property managers needing 24/7 emergency response with direct insurance adjuster coordination and large-loss capability.
- Homeowners whose insurance company has already assigned Paul Davis as a preferred vendor for their claim.
- Property owners in Henderson, Summerlin, North Las Vegas, or Boulder City who need a restoration company with a local office.
About this company
Paul Davis Restoration of Las Vegas is a franchise location of the national Paul Davis network, based out of a suite on Crimson Canyon Drive in the 89128 zip code. They handle water damage, fire and smoke restoration, mold remediation, storm damage, biohazard cleanup, and full reconstruction for both residential and commercial properties across the Las Vegas valley. Their primary identity is as a full-service restoration company, not a mold specialist. Mold work is one piece of a broader disaster-response operation.
What stands out is the breadth of their operation. They offer in-place drying, content pack-out and cleaning, consulting services, commercial large-loss response, and a "First Priority Program" for commercial clients. Their FAQ page mentions infrared cameras and moisture meters for hidden moisture detection, hydroxyl generators and ozone machines for odor removal, and antimicrobial treatments for mold prevention. They use dehumidifiers, industrial air movers, and containment for mold work. Their water restoration staff are IICRC-certified according to their website.
The Paul Davis franchise network was founded in 1966 and now has over 300 locations. The Las Vegas location claims 20-plus years of experience and says it is a preferred provider for most major insurance carriers. They coordinate directly with insurance adjusters and can receive claim assignments through their website.
At 4.6 stars across 167 Google reviews, they sit in solid but not exceptional territory. The bulk of positive reviews praise fast emergency response and strong communication from specific team members. The negatives cluster around the reconstruction phase rather than the initial mitigation work.
Services
Service area
Headquartered at 2651 Crimson Canyon Dr STE 190, Las Vegas, NV 89128. Serves Las Vegas, Henderson, North Las Vegas, Boulder City, Summerlin, Spring Valley, Paradise, Enterprise, Pahrump, Winchester, Sunrise Manor, Centennial Hills, Silverado Ranch, Rhodes Ranch, and surrounding communities. Their website also lists outlying areas like Cal-Nev-Ari, Searchlight, Indian Springs, Jean, and Sloan, which are 45 to 90 miles from their office.
Review consensus
Tianna is the most frequently praised staff member, called out by multiple reviewers for going "above and beyond" and keeping families informed throughout the process. Yvette Taylor gets repeat mentions for regular check-ins and making homeowners feel supported. Chris, Sam, and Fabian are praised together for water mitigation work, with one reviewer highlighting how clean they kept the area during ceiling and tile removal. Danny Maiello is singled out as a standout mitigation specialist for punctuality and communication. Anthony is credited as a proactive and competent project manager. Fast emergency response and strong communication during the mitigation phase are the most consistent themes.
7 found across 167 total reviews at 4.6★. Reconstruction quality and project management are the recurring problems. T Lee describes a months-long kitchen restoration with uncoordinated subcontractors, a plumber who botched the garbage disposal reinstall, and charges for work never completed. Christian Smith had a similar experience with cabinet repair: the crew failed to reinstall the dishwasher and garbage disposal despite being contracted and paid to do so, and owner Steve McNabb came out twice without finishing the job. Michael Toumoua's furniture was damaged because a pack-out was never performed before wall work began. The owner response to that review disputes the timeline and claims a pack-out was requested but declined, though both sides agree photos were requested and not followed up on for 20 days. Heather Smith reports being quoted one amount by Ana for content services and then billed nearly $4,000 more. Julie F left a one-line review citing poor communication and no work completed. The Charity Martinez review describes workers smoking behind the property and being on their phones, though the owner response says no customer by that name exists in their system. Allen Spurlock complained about timeline delays waiting for a special-order vanity; the owner response indicates work was completed within about 18 days of the order.
There is a clear split between mitigation and reconstruction quality. Reviewers consistently praise the initial emergency response and water extraction teams, but complaints cluster around the rebuild phase: missed details, unfinished plumbing, subcontractor coordination failures, and billing overruns. This pattern is common in restoration franchises where mitigation crews are in-house but reconstruction work relies on subcontractors. The owner response rate on negatives is 50%, and the quality varies. Some responses engage with specifics and provide factual context (the Michael Toumoua and Allen Spurlock replies), while others are generic template responses directing callers to a phone number.
Tianna (project manager — positive, multiple reviews). Yvette Taylor (project manager — positive, multiple reviews). Chris (technician — positive, multiple reviews). Sam (technician — positive). Fabian (technician — positive). Danny Maiello (mitigation specialist — positive). Anthony (project manager — positive). Oscar (drywall/painting — positive). Jesus (mitigation — positive). Brandon (mitigation — positive). Jose (scheduling/coordination — positive). Ana (content services — negative, billing dispute). Steve McNabb (owner/manager — negative, communication and incomplete work, two reviews).
Ask for Tianna or Yvette Taylor as your project manager if your job involves reconstruction. The mitigation side of this company gets strong reviews. If your project goes beyond water extraction into full rebuild, get every line item in writing and confirm the scope with your insurance adjuster before demo begins. Watch the invoices closely against the original estimate.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The same company diagnosing the problem profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Multiple 1-star reviews describe reconstruction and repair work that was incomplete, with plumbing left unfinished and subcontractors leaving messes. The mitigation phase gets consistently better reviews than the rebuild phase.
- Billing disputes appear in several negative reviews. One reviewer reported being charged nearly $4,000 over the quoted amount. Ask for written estimates and confirm final costs with your adjuster before work begins.
- Owner Steve McNabb is named in two negative reviews for slow communication and unfinished work. If your project involves reconstruction, ask upfront who your project manager will be and how escalations are handled.
- As a franchise operation, quality depends on the local team. National brand recognition does not mean every location delivers the same results.