Provider profile
Immaculate Restoration
Provider snapshot
What this listing says
Las Vegas homeowners dealing with water damage that led to mold growth, where a single crew can handle extraction, remediation, and rebuild under one roof with insurance claim support.
Best for
- Las Vegas valley homeowners who need water damage and mold remediation handled by the same company, avoiding handoffs between vendors.
- Property owners filing insurance claims for water or fire damage who want a company that works directly with adjusters and handles documentation.
- Commercial property managers needing emergency restoration with 24/7 availability and a 60-minute response commitment.
- Homeowners in Henderson, Summerlin, Green Valley, or North Las Vegas who want a locally owned restoration company with deep roots in the market.
- Repeat customers who also need carpet cleaning, upholstery cleaning, or air duct cleaning from the same company.
About this company
Immaculate Restoration is a Las Vegas restoration company that has operated out of 3255 Pepper Lane since 1998. Their primary identity is water damage restoration, but they handle the full chain from water extraction through mold remediation to reconstruction. They also run a sister carpet cleaning operation, Immaculate Carpet Care, which shares the same Google listing and accounts for a significant portion of their reviews.
What stands out is the breadth of services under one company. They handle water damage, mold remediation, fire and smoke damage, storm and flood damage, sewage cleanup, trauma and biohazard cleanup, air duct cleaning, dryer duct cleaning, and full rebuild and reconstruction. Their mold remediation page describes containment barriers, HEPA filtration, and antimicrobial treatment. They claim a 60-minute emergency response window and work directly with insurers including State Farm, Liberty Mutual, Allstate, USAA, and Farmers.
The company is locally owned, led by CEO Thomas Osborne, with a visible staff roster that includes a general manager, project managers, HVAC duct technicians, and lead technicians. They hold IICRC certification (#83687) and list memberships with the Southern Nevada Home Builders Association and BOMA. They have been in the Las Vegas market for over 27 years.
4.8 stars across 220 Google reviews is a strong rating for a restoration company with this volume. Most of the positive reviews are enthusiastic, and many come from repeat customers. The negative reviews, while few in number, include one detailed account of a subcontractor dispute that resulted in a Nevada Contractors Board investigation, which is worth reading before hiring for large projects.
Services
Service area
Headquartered at 3255 Pepper Lane in Las Vegas, Nevada. They list specific coverage for Las Vegas, Henderson, Summerlin, Green Valley, North Las Vegas, Paradise, Spring Valley, and Summerlin South. They also list Pahrump and Mt. Charleston, which are 60+ miles from their office and worth confirming for response time expectations.
Review consensus
Yolie and Damian are named repeatedly for air duct cleaning work and draw praise for being respectful, punctual, and clear about what they're doing. Maria in the office gets credit for responsive scheduling and same-day or next-day booking. Norberto stands out for proactive communication on commercial jobs, flagging issues in hallways beyond his scope. Gerardo, Missael, and Arturo earned praise for a mold cleanup job where they kept the homeowner updated via text and video throughout the process. Octavio gets called out for carpet cleaning results. Multiple reviewers mention fast emergency response, with one reporting a technician on-site within 30 minutes for a middle-of-the-night holiday flood. Several reviewers note pricing was lower than insurance company referrals.
4 found across 220 total reviews at 4.8★. The most serious complaint describes property damage during work (dents, holes in walls, scratches on new floors), a project manager named Molly who allegedly mishandled insurance negotiations, and the company subcontracting rebuild work to Comfort Restoration, which the Nevada Contractors Board cited as unlicensed. The owner responded acknowledging the concerns but did not dispute the subcontracting. A separate reviewer reported a phone quote of $120 for carpet cleaning that jumped to $250 when techs arrived on-site; the owner confirmed the price changed but noted no work was performed. A third 1-star review with no text got a generic follow-up response. One 1-star review was identified by the owner as coming from a former employee. A 2-star review from a Local Guide with 41 reviews describes the company promising a tile floor estimate, then never following up despite repeated requests, leaving her with hired housekeepers and moved furniture for nothing.
The company responds to 100% of negative reviews, but the responses vary in substance. The subcontractor complaint received a generic apology without addressing the specific licensing allegation. The pricing complaint got a factual clarification that no work was performed. The former-employee review got a detailed rebuttal. This range suggests active reputation management but inconsistent willingness to address specifics. The Katherine Kelly 2-star response was the most substantive, fully owning the communication failure.
Yolie (HVAC duct technician — positive, named in 6+ reviews). Damian (HVAC duct technician — positive, named in 6+ reviews). Maria (scheduling/customer service — positive). Norberto (technician — positive, praised for proactive communication). Gerardo (project manager — positive, mold cleanup). Missael (lead technician — positive, mold cleanup). Arturo (technician — positive, mold cleanup). Octavio (carpet cleaning — positive). Jean (customer service — positive). Jaclyn (customer service — positive). Juan Carlos (upholstery — positive). Steve (team lead — positive, tile and grout). Daniel (technician — positive). Roberto (technician — positive). Chris (restoration — positive). Eric (restoration — positive). Ray (restoration — positive). Leslie M. (scheduling — positive). Danielle (technician — positive). Rafael (carpet cleaning — positive). Crissa (office — positive). Jenna (office — positive). Benito (technician — positive). Kenny (technician — positive). Rico (CFO — negative, present during property damage per Kolditz review). Molly (project manager — negative, poor communication and insurance handling per Kolditz review).
Strong track record for routine jobs like duct cleaning, carpet cleaning, and straightforward water damage. Ask for Yolie and Damian for duct work, or Gerardo's team for mold. For larger projects involving reconstruction, get the names and license numbers of anyone who will touch your property before work begins, and confirm everything in writing given the subcontractor issue in the Kolditz review.
Keep in mind
- One detailed 1-star review describes Immaculate subcontracting rebuild work to an unlicensed contractor (Comfort Restoration), which the Nevada Contractors Board investigated and cited. The owner's response acknowledged the concern but did not dispute the subcontracting arrangement. Ask who will perform any rebuild work and verify their contractor license independently.
- Phone quotes may not match on-site pricing. One reviewer was quoted $120 by phone and $250 on arrival. The owner confirmed the price changed on-site, though no work was performed. Get written estimates before scheduling.
- A significant share of their Google reviews are for carpet cleaning and duct cleaning through the sister brand Immaculate Carpet Care, not restoration work. Filter for restoration-specific reviews if that's what you need.
- One reviewer reported the company failed to follow up on a promised estimate, leaving her waiting after she had already prepped her home. Confirm timelines in writing.
- Mold remediation is one of many services they offer, not their sole focus. If you need a mold-only specialist, this is a generalist restoration company.