Provider profile
ATI Restoration
Provider snapshot
What this listing says
Las Vegas property owners who want a national restoration company with a local office, HAZWOPER-trained crews, and a track record under the former GraEagle name going back years.
Best for
- Las Vegas homeowners dealing with water damage that has led to mold growth and need a single company to handle both mitigation and reconstruction.
- Commercial property managers who want a national firm with standardized processes, HAZWOPER-trained technicians, and the ability to dispatch crews 24/7.
- Insurance claim situations where the restoration company works directly with the carrier, though you should get your own estimate as a check.
- Homeowners in North Las Vegas, Henderson, or surrounding Clark County who need fire, smoke, or water damage restoration alongside mold work.
About this company
ATI Restoration runs a Las Vegas office out of 5016 Cecile Ave in North Las Vegas. This is not a local outfit. ATI is a national company headquartered in Anaheim, California, with 70+ offices and over 2,600 employees across the country. The Las Vegas location previously operated under the name GraEagle, and many long-term reviewers still reference that name.
Their mold work follows a defined process: identify the moisture source using thermal imaging and hygrometers, isolate contaminated areas, remove absorbent materials that cannot be saved, clean surfaces with HEPA vacuuming and damp wiping, then dry the space with industrial dehumidifiers. They also conduct air quality testing after remediation and collaborate with industrial hygienists on complex jobs. Their technicians hold HAZWOPER certification. Beyond mold, they handle water extraction, fire and smoke damage, lead and asbestos abatement, biohazard cleaning, and full reconstruction.
The GraEagle-to-ATI transition means this office has deeper local roots than ATI's national brand suggests. Reviews dating back to 2017 under the GraEagle name show consistent satisfaction with carpentry, drywall, and restoration work. The current ATI team maintains a 24/7/365 emergency response line.
At 4.2 stars across 47 Google reviews, the rating sits below the 4.5 threshold where most buyers feel comfortable. That said, only one negative review has appeared in the last 18 months, and the bulk of recent reviews are 5-star ratings praising specific crew members by name.
Services
Service area
ATI Restoration's Las Vegas office is at 5016 Cecile Ave in North Las Vegas, NV 89115. The website lists a second Henderson, NV office. As a national company with 70+ locations, ATI claims nationwide coverage, but confirm that the Las Vegas office directly serves your specific neighborhood rather than routing through a different regional office.
Review consensus
Robert Spencer gets specific praise for walking damage assessments with property owners and making the insurance process less stressful. Jerry and John are called out by name for helpfulness during a major tree-damage restoration. David Rodriguez's review singles out a superintendent named John as someone who follows up and follows through. Reviewers consistently mention fast response times — Virginia Moore reported less than two hours between contacting her insurance company and having ATI on-site with equipment. Christina Munster praised the team for keeping her updated with photos while she lived out of state during a remodel. Under the GraEagle name, Mario and Jimmy earned praise for drywall and painting, Jesse for project management responsiveness, and Rick for carpentry. Multiple reviewers describe the finished work as looking like new or better than before the damage.
1 found across 47 total reviews at 4.2★. 1 found across 47 total reviews at 4.2 stars. Jaclyn Ryave (April 2025, Local Guide, 13 reviews) says ATI gave her insurance company an estimate so low it would not cover half the work needed to restore her bathroom and closet. She says ATI walked the job alongside her contractor, who is also a licensed Allstate contractor, yet still produced an inadequate scope. She alleges the company may be incentivized to keep insurance payouts low. ATI's owner response apologized, called the allegation serious, and asked her to contact customer service — a reasonable response in tone, but it did not address the specific claim about estimate accuracy.
ATI acquired the former GraEagle operation in Las Vegas, and the transition is visible in the review timeline. Reviews from 2017-2023 reference GraEagle by name with strong satisfaction. Reviews from 2024 onward reference ATI. The single negative review came after the rebrand. This is a common pattern with national acquisitions of local companies — the brand changes, sometimes the staff and processes shift, and early friction can appear. With only one negative in the recent window, it is too early to call this a trend, but the insurance estimate complaint is worth watching. The owner response rate on negatives is 100%, and the single response was personalized rather than a template.
Robert Spencer (project manager/assessor — positive). Jerry (restoration crew — positive). John (superintendent/restoration crew — positive). Mario (drywall/painting — positive, under GraEagle). Jimmy (drywall/painting — positive, under GraEagle). Jesse (project manager — positive, under GraEagle). Rick (carpenter — positive, under GraEagle).
ATI Las Vegas has a thin but mostly positive review history, with strong praise for named crew members and fast response times. The one recent complaint about a lowball insurance estimate is worth taking seriously — ask ATI to walk you through their scope of work line by line before signing. If you are filing an insurance claim, get a second estimate from an independent contractor to make sure ATI's numbers cover what you actually need done.
Keep in mind
- The one recent negative review alleges ATI submitted an insurance estimate far below what the homeowner's contractor said the job required. If you are filing an insurance claim, get an independent estimate to compare against ATI's scope of work.
- ATI is a national corporation, not a locally owned business. Your experience depends heavily on the Las Vegas office's current crew, not ATI's national reputation.
- The company previously operated as GraEagle in Las Vegas. Older reviews reference that name. If you are reading reviews, look for both names to get the full picture.
- At 4.2 stars on Google, the rating is below average for the category. Most of the rating drag comes from older reviews, but verify current crew quality before committing.
- ATI claims to serve the entire country and lists dozens of offices. Confirm that the Las Vegas office will handle your specific location directly rather than subcontracting.