Provider profile
Apex Home Services LLC
Provider snapshot
What this listing says
Las Vegas metro homeowners dealing with water damage that has led to mold, who want a family-owned crew with IICRC water and mold credentials handling dryout, remediation, and insurance paperwork under one company.
Best for
- Las Vegas and Henderson homeowners with water damage that needs dryout and follow-on mold remediation handled by one company.
- Properties with overlapping hazards, like water damage in older buildings where asbestos or lead paint could be disturbed during demolition. Apex holds abatement licenses for both.
- Insurance-covered restoration jobs where you want a company that will document moisture readings, photograph every step, and manage the claim paperwork.
- Homeowners who want named field technicians. Anthony, Jonathan, Edward, and Mario appear by name in dozens of reviews for demolition and dryout work.
About this company
Apex Home Services is a family-owned restoration company based in Las Vegas, Nevada, at 5720 Arville St. Their primary identity is water damage restoration, with mold remediation, asbestos abatement, and lead removal as related services. They serve both residential and commercial properties across the Las Vegas metro, including Henderson, North Las Vegas, Boulder City, and Summerlin. They claim 60-minute response times and operate 24/7.
The equipment they use is specific and documented on their website: Phoenix DryMAX KL dehumidifiers, OmniPro hygrometers for ambient humidity tracking, SurveyMaster moisture meters for wall readings, and thermal imaging cameras for finding hidden moisture. Their mold process includes containment, antimicrobial treatment, and material removal. They also do asbestos and lead abatement, which is an unusual combination for a restoration company in the Las Vegas market. Their technicians hold IICRC credentials in Water Damage Restoration, Applied Structural Drying, Applied Microbial Remediation, and Odor Control, plus AHERA asbestos supervisor training.
The company is family-owned and describes itself as focused on making restoration simple and stress-free. A Reddit account linked on their website uses the handle BrendanRestorer28, suggesting owner Brendan is actively involved in online presence. They manage insurance claims from first contact through final documentation, which multiple reviewers confirm.
With 4.9 stars across 129 Google reviews, this is an exceptionally high rating for a restoration company at this review volume. The field crew draws consistent praise, particularly Anthony, Jonathan, and Edward. The gap is between the field team's execution and the office communication that follows.
Services
Service area
Headquartered in Las Vegas, Nevada at 5720 Arville St. They list 16 specific service areas: Las Vegas, Henderson, Boulder City, Summerlin, North Las Vegas, Green Valley Ranch, Peccole Ranch, Southern Highlands, Canyon Gate, The Lakes, Paradise, Spring Valley, Anthem, Centennial Hills, Silverado Ranch, Sunrise Manor, and the Las Vegas Strip. Reviewer locations are consistent with the Las Vegas metro. One website project log shows a North Las Vegas job. Confirm response times for Boulder City, which is roughly 30 miles from their office.
Review consensus
Anthony is the most-named employee across all reviews. He leads demolition and dryout crews, and reviewers describe him as communicative, efficient, and careful about explaining what he is doing and why. He is frequently paired with Niquelle, Jair, Shawn, or Gimmy. Jonathan Rodriguez runs a second crew and draws similar praise for professionalism and follow-through. Edward and Mario handle demo work and get called out for being thorough and preserving materials where possible. Sheryll Ann Simon credited Edward and Mario with preserving her custom shower during a leak repair. Joey handles moisture readings and gets praised for being knowledgeable and explaining his findings. Multiple reviewers note fast response times, same-day arrival, and the team's willingness to answer questions during active work. Several describe being referred through their insurance company or plumber.
4 found across 129 total reviews at 4.9★. Three of the four 1-star reviews tell a consistent story about communication failures after the initial engagement. Renee McGee hired Apex after a plumber referral. Brendan was involved in securing the contract, then stopped returning calls for several months. She contacted Cory, who also did not respond. The crew wanted her to sign a completion certificate before addressing damages they caused during mitigation. When she called from a different number, Brendan answered on the second ring. Dean Good had a mold issue on a bathroom ceiling. Brendan verbally assured him insurance or HOA would cover costs. After work was done, Apex sent a bill neither would cover. Communication went dark. The construction subcontractor took three months to patch the ceiling, stretching a project to five months and preventing him from selling his condo. Lisa Bullins describes her elderly mother's kitchen left unfinished after water damage work, with insurance denied because Apex did not fill out paperwork correctly. She reports Apex will not return her mother's calls. Alison Murdock left a 1-star with no text. The owner responded saying he cannot find her in their records, which could indicate a fake review or a name mismatch.
The negative reviews reveal a front-of-house versus back-of-house split. The field crews, led by Anthony, Jonathan, and Edward, consistently deliver strong work and clear on-site communication. The office side, centered on owner Brendan, draws every communication complaint. All three substantive negatives describe the same arc: attentive sales process, then silence once the contract is signed. This is a structural pattern, not a personality conflict. The owner response rate is 100% on negatives, but response quality is uniformly template-based. Every response uses the same sympathetic language without addressing the specific complaint. Lisa Bullins describes denied insurance due to incorrect paperwork from the office. Dean Good describes verbal cost assurances that did not hold up. These are office-process failures, not field-crew failures.
Anthony (field crew lead — praised repeatedly for communication, efficiency, and explaining work in progress). Jonathan Rodriguez (crew lead — praised for follow-through and professionalism). Edward/Ed (demolition technician — praised for thoroughness and preserving materials). Mario (demolition technician — praised for careful demo work). Niquelle (technician — praised alongside Anthony for demolition work). Joey (moisture reader/inspector — praised for knowledge and thoroughness). Javier (technician — praised for water damage work). Jay (technician — praised for team work). Joseph (technician — praised for water damage response). Jordan/Jordan P (technician — praised for timeliness and efficiency). Jacob (technician — praised alongside Niquelle and Jordan). Jair (technician — praised for demo work alongside Anthony). Gimmy (technician — praised for demo work). Shawn (technician — praised for demolition and cleanup). Joshua (technician — praised for quick leak response). Miles (technician — praised for quick response). Sergio (technician — praised for quick response). Brendan (owner — praised in early-stage interactions, criticized in three negatives for going silent after contract signing, named by Renee McGee and Dean Good specifically). Cory (staff — criticized by Renee McGee for not returning calls or texts).
Ask for Anthony or Jonathan as your crew lead. They draw the strongest and most specific praise. Get your scope of work, cost responsibility, and insurance coverage expectations in writing before demolition begins. Do not rely on verbal assurances about what insurance will cover. If Brendan stops returning calls mid-project, escalate in writing to the office email and document every communication attempt.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds mold profits from removing it. Get an independent mold assessment before authorizing remediation work.
- Three of four negative reviews describe the same pattern: Brendan the owner is engaged and responsive during the initial sale, then stops returning calls once work begins. Renee McGee confirmed her calls were being screened by calling from a different number and getting answered on the second ring. Dean Good and Lisa Bullins describe similar communication dropoffs. This is a structural issue worth watching for.
- Owner responses to all four negative reviews follow the same template format. None engage with the specific complaints raised. One simply says the reviewer cannot be found in their records. This is reputation management, not problem-solving.
- Dean Good reports that Brendan verbally assured him insurance or HOA would cover costs, then the company sent an unexpected bill when neither did. Get cost responsibility in writing before work starts.
- Their mold remediation is a subset of their water damage business, not a standalone specialty. If you have a mold-only situation with no water damage, a mold-focused company may fit better.