Provider profile
Advanced Pro
Provider snapshot
What this listing says
Las Vegas homeowners dealing with insurance claims for water or mold damage who want a single contractor to handle demolition, remediation, and full reconstruction under one roof.
Best for
- Las Vegas homeowners with active insurance claims for water damage, mold, or fire who need one company from demolition through rebuild.
- Property managers handling multiple units — several reviewers mention using Advanced Pro across repeat incidents and multi-unit properties.
- Buyers who want a contractor that will deal directly with their insurance adjuster rather than leaving them to coordinate.
- Homeowners facing mold after a water loss who want the remediation and reconstruction handled without switching contractors.
About this company
Advanced Pro Restoration is a family-owned Las Vegas restoration and construction company founded in 2003 by Shawn and Racquel Toyozaki. Their primary identity is as a one-stop shop: they handle water extraction, mold removal, fire damage cleanup, and then do the full rebuild in-house under a B general contractor license (NV #065998). That license has no building height restrictions, so they take on commercial and residential jobs alike, including military base projects.
What stands out is the insurance claim pipeline. They claim to have processed thousands of claims over 20-plus years, and multiple reviewers confirm the office staff — particularly Dayna Fualaau, the office manager — actively works with adjusters on the customer's behalf. They document jobs with photos before, during, and after. On the mold side, they contain the affected area, remove damaged materials, identify the moisture source, and test afterward. The website references IICRC company status, meaning their technicians take ongoing training. Francisco Herrera leads the remediation crew.
Shawn Toyozaki founded the company, and the team page shows a stable roster: Douglas Smith as senior construction estimator, Brunston Punahele and Brad Schaeffer as project coordinators, and Koa Kahalehoe handling reconstruction. Several of these names appear across years of reviews, suggesting low turnover in key roles.
The 4.4-star rating across 60 Google reviews is decent but not exceptional. Most of the volume is 5-star, with only a handful of negatives. The gap between the consistently praised office and field staff and the occasional frustration with estimating communication is worth noting.
Services
Service area
Advanced Pro Restoration is based at 5961 McLeod Drive in Las Vegas, Nevada. Their website says they serve Southern Nevada but does not list specific cities or counties beyond Las Vegas. Confirm coverage for Henderson, North Las Vegas, or outlying areas before booking.
Review consensus
Dayna Fualaau is the most frequently named employee across all reviews — at least seven reviewers specifically credit her for responsiveness, follow-through with insurance companies, and keeping them informed. Brad Schaeffer gets repeat praise as a project coordinator who communicates well and manages the rebuild phase smoothly. Koa Kahalehoe, Brunston Punahele, and Francisco Herrera are named for field work quality. Manny and Ruben are praised for reconstruction. Multiple reviewers highlight fast initial response times — often same-day — and the company's ability to handle the full process from water extraction through reconstruction without needing to hire a second contractor. Kaleo is specifically praised for quick damage assessment and minimizing further loss.
2 found across 60 total reviews at 4.4★. The sole 1-star review describes a customer whose senior estimator, Doug Smith, did not respond to an email and phone call for nearly a month after the initial visit. When the customer asked for a different estimator, the owner Racquel declined and suggested the customer find another company. The reviewer then hired a competitor who sent an estimator the same day, started work the next day, and secured a full carpet replacement the insurance company had initially denied. The reviewer also notes that Advanced Pro does not respond to any reviews — positive or negative — calling it a lack of engagement. The 2-star review from Kelly Rae has no text, making it impossible to assess.
There is a visible split between the office/field team and the estimating process. Reviewers consistently praise Dayna, Brad, Koa, and the remediation crew by name. The one detailed negative is about the estimating step — specifically Doug Smith's communication and Racquel's handling of the complaint. Ross Anderson's older 4-star review also flagged that the repair crew's communication was weaker than the mitigation crew's. The zero percent owner response rate on recent negatives reinforces a pattern where complaints may not get public attention, even when the office staff is praised for private communication.
Dayna Fualaau (office manager — praised repeatedly for responsiveness and insurance coordination). Brad Schaeffer (project coordinator — praised for communication and rebuild management). Koa Kahalehoe (project coordinator — praised for reconstruction quality). Brunston Punahele (construction estimator — praised for organizing scope of work). Francisco Herrera (head remediation supervisor — praised for field work). Kaleo (technician — praised for quick damage assessment). Manny (reconstruction — praised for quality work). Ruben (reconstruction — praised for quality work). Doug Smith (senior construction estimator — criticized for not communicating for a month). Racquel Toyozaki (co-owner — criticized for declining to reassign an estimator). Shawn Toyozaki (founder/co-owner — praised by a long-term client for mold remediation knowledge). Jarrod Huntsman (drywall/baseboard repair — praised for workmanship). Kayson (mitigation — praised for removing water-damaged areas). Ramon (crew — praised for keeping customers calm and informed).
Ask for Dayna as your office contact and confirm who your estimator will be before signing anything. If your estimator goes quiet for more than a week, escalate immediately — the field crews and office staff deliver, but the estimating handoff is where this company has stumbled. The insurance claim experience is genuine and well-documented across years of reviews.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the same company deciding you have a problem and selling the fix. Ask for an independent mold assessment before committing to their remediation scope.
- The most detailed recent negative review describes an estimator (Doug Smith) who went nearly a month without communicating, and when the reviewer asked for a different estimator, the owner declined. The office and field crews get strong marks, but the estimating step may need more follow-up on your end.
- No owner responses appear on any recent negative reviews. For a company with 60 reviews, that silence is noticeable — it may mean they handle complaints offline, or it may mean complaints go unaddressed.
- Their website says they serve Southern Nevada but does not name specific cities beyond Las Vegas. Confirm they will service your exact location before scheduling.