Provider profile
24 Hour Flood Pros of Las Vegas
Provider snapshot
What this listing says
Las Vegas homeowners dealing with water damage that has turned into a mold problem, especially if you need 24/7 emergency response and want a single company to handle both the water and the mold.
Best for
- Las Vegas homeowners who discover mold after a water heater failure, pipe burst, or flood and want one company to handle water extraction through mold remediation.
- Property owners who need emergency response outside business hours — the company staffs crews around the clock and claims 45-minute arrival times.
- Homeowners dealing with insurance claims for water or mold damage, since multiple reviewers mention smooth insurance coordination.
- Commercial property managers in the Las Vegas valley who need a single vendor for water, fire, and mold restoration.
About this company
24 Hour Flood Pros is a national restoration franchise with a Las Vegas location at 7735 Fire Lion Ct. Their primary identity is water damage restoration, but they also handle mold remediation, fire restoration, and contents pack-out. They promise to be at your property within 45 minutes, around the clock.
The mold work sits under their water damage umbrella. Their website describes a process of containment, removal of affected materials, and sanitization with an antimicrobial agent. They mention working with third-party industrial hygienists for air quality and mold testing, which is worth confirming before hiring. They also offer basement waterproofing — crack injection with polyurethane and epoxies, grading corrections, and dehumidification upgrades — as a preventive measure against future mold growth.
As a national brand, 24 Hour Flood Pros operates locations across the country. The Las Vegas office handles residential and commercial properties. Reviews suggest the local crew also does remodeling and roofing work beyond their core restoration services.
697 Google reviews at a perfect 5.0 is a striking number. That volume and rating combination is unusual for any service company. Only 4 one-star reviews appeared in the last 18 months, three of which had no text and were posted on the same day. The company did not respond to any of the recent negative reviews.
Services
Service area
Based in Las Vegas, Nevada at 7735 Fire Lion Ct (89139). The Las Vegas office serves the Las Vegas valley. At least one reviewer in Pahrump (about 60 miles west) received same-day service. The parent company claims nationwide coverage through its franchise network, but confirm that the Las Vegas crew — not a subcontractor or distant office — will handle your job.
Review consensus
Ty appears in at least six recent reviews as a fast, knowledgeable technician who guides customers through the process — including mold inspection work. Dadrian (also spelled D'Adrain, D'Adrian, and D-Adrian) gets similar praise across at least six reviews for being patient, thorough in explanations, and respectful in people's homes. Will is called out for explaining the restoration process clearly and setting up equipment. Josh H. earned praise for helping with insurance claims and performing quality cleanup. Multiple reviewers mention fast response times and smooth insurance coordination as operational strengths.
4 found across 697 total reviews at 5.0★. 4 found across 697 total reviews at 5.0 stars. One detailed complaint from January 2025 describes a pack-out job gone wrong: the company allegedly billed insurance for a pack-back service their crew never performed, crew members arrived smelling of alcohol and marijuana, the AC was run at 62 degrees with windows open (breaking the unit at a cost of $1,200 to the homeowner), front doors were left unlocked, and belongings were lost. The company did not respond to this review. The other three 1-star reviews — all posted the same day in March 2025 — contain no text. Two of those three reviewers are Local Guides with substantial review histories (38 and 312 reviews respectively), which makes them harder to dismiss as fake.
The company did not respond to any of the four recent negative reviews — a 0% response rate. For a company with 697 reviews and a 5.0 rating, the absence of any engagement with complaints is notable. It could mean complaints are rare enough that no response process exists, or it could mean reputation management is handled through volume rather than through addressing individual concerns. The large cluster of reviews posted on the same dates (many on June 13, 17, and 19, 2026) with similar brief phrasing is also worth noting — this pattern is common with franchise review-generation programs.
Ty (technician — praised repeatedly for speed, knowledge, and guiding customers through mold and water damage processes). Dadrian / D'Adrain / D'Adrian / D-Adrian (technician — praised repeatedly for patience, clear explanations, and respectful demeanor). Will (technician — praised for explaining the process and setting up equipment). Josh H. (technician — praised for insurance claim assistance and quality cleanup).
If you hire 24 Hour Flood Pros for mold work in Las Vegas, ask for Ty or Dadrian by name — they draw the most consistent praise. Request a third-party mold test rather than relying on the company's own assessment, since they do both testing and remediation. Get the scope of work and billing details in writing before they start, especially if insurance is involved — the one detailed complaint centers on charges for work not performed.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company deciding you have a mold problem is the same company that gets paid to fix it. Ask whether they use a third-party tester by default or only on request.
- The only detailed negative review (1 star) alleges the company billed insurance for services not actually performed, including a pack-back that was never completed. The company did not respond to this or any other recent negative review.
- Three of the four recent 1-star reviews were posted on the same day with no text. This pattern could indicate coordinated negative activity, but it is unverifiable.
- This is a national franchise, not a locally owned operation. The quality of the Las Vegas crew may differ from other locations, and staff turnover is a factor to watch.
- Their website claims a nationwide service area. Confirm that the Las Vegas office will handle your specific neighborhood, especially if you are in outlying areas like Pahrump.