Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Henderson and Las Vegas metro homeowners who need mold remediation tied to a plumbing source, handled by one crew with 24/7 dispatch.
Best for
- Henderson and greater Las Vegas metro homeowners dealing with mold growth after a plumbing leak or flood, who want the source fixed and the mold removed by one company.
- Homeowners facing after-hours water emergencies who need same-day dispatch -- reviewers consistently report technicians arriving within one to two hours of calling.
- Property owners who want their restoration company to handle insurance documentation directly, including photos, drying logs, and adjuster coordination.
- Commercial properties in Clark County that need scalable water damage and mold work with minimal downtime.
- Anyone who values a known national brand with local presence over a smaller independent mold company.
About this company
Roto-Rooter Plumbing & Water Cleanup in Henderson is a national franchise location that handles both plumbing repairs and water damage restoration, including mold remediation. The Henderson office at 7375 Commercial Way operates as an independent contractor under the Roto-Rooter brand, managed by Paul Rheault, and serves Clark County around the clock.
The differentiator here is structural: because Roto-Rooter runs plumbing and restoration under one roof, they can fix the pipe that caused the flooding and then handle water extraction, drying, and mold work without handing you off to a second company. Their mold remediation page lists HEPA air filtration, air scrubbers, dehumidifiers, antimicrobial treatments, and AMRT-trained technicians. They also coordinate directly with insurance companies and provide documentation including photos, drying logs, and reports.
The Roto-Rooter brand dates to 1935. This Henderson location holds Nevada plumbing license #0089248 and carries BBB accreditation. The office lists memberships in the North Las Vegas Chamber, Sin City Chamber, and North Las Vegas Optimist Club.
With 157 Google reviews and a 4.6-star rating, the Henderson location performs solidly. Only 1 review at 1 star appeared in the last 18 months, and the owner disputed its authenticity. Multiple 4-star reviews mention high prices but praise the quality of work.
Services
Service area
Headquartered in Henderson, Nevada at 7375 Commercial Way. Serves the entire Las Vegas metro area across Clark County, including Henderson, Las Vegas, North Las Vegas, Boulder City, Enterprise, Green Valley, Spring Valley, Pahrump, Indian Springs, and Laughlin. One reviewer in Indian Springs confirmed a service call to that outlying area.
Review consensus
Chris Davis is the most-named technician across dozens of reviews. Customers describe him as fast, informative, and friendly -- Lisa Foltz, CJ Calvo, Jon Toma, Ed Overchance, Catherine Abaldo, and Patricia Brown all single him out by name. Anthony (sometimes identified as Anthony Coffer) receives similar praise for efficiency and friendliness from Joleen Scott (a Local Guide with 70 reviews), Martha Robbins, Kelly Zimmermann, and Z T. James earned recognition from Tess Boren and Stephanie Ellenbogen for persistence on difficult jobs. Reviewers repeatedly mention fast response times, often under two hours, and same-day service. Office staff Trish and Tiffany receive mentions for coordinating appointments and follow-up calls.
1 found across 157 total reviews at 4.6★. The single recent 1-star review (1 found across 157 total reviews at 4.6 stars) came from Joshua Samuel Carrera in February 2025, alleging a worker recorded his daughter during a bathroom visit. The owner responded stating the company has no record of providing services to this person and suggested the review was posted in error or with intent to harm the rating. The reviewer has only 2 total Google reviews and the complaint received zero likes. Without corroborating details, this reads as a one-off with disputed legitimacy.
The pricing concern is the clearest recurring theme. Three separate 4-star reviewers -- Dave Weil, Steve Elmer (a Local Guide), and Jose Laboy -- gave high marks for work quality but docked a star specifically over cost. This suggests the franchise charges at the upper end of the Henderson market, consistent with the national brand's pricing model. The single 1-star review, where the owner says no services were provided, leaves the negative review picture almost empty. Owner response rate on negatives is 100%, and the response engaged with specifics rather than offering a template reply.
Chris Davis (technician -- praised repeatedly for speed, knowledge, and friendliness). Anthony / Anthony Coffer (technician -- praised for efficiency, cleanliness, and customer focus). James (technician -- praised for persistence on difficult drain jobs). Sean (technician -- praised alongside Ian for fast troubleshooting). Ian (technician -- mentioned once for reverse osmosis and leak work). Trish (office staff -- praised for scheduling coordination and follow-up calls). Tiffany (office/water team staff -- praised for appointment setup and oversight).
If you need mold remediation tied to a water or plumbing problem in Henderson, Roto-Rooter offers the convenience of one company handling everything from the pipe repair to the mold removal. Ask for Chris Davis or Anthony by name -- they draw the most consistent praise. Get a written estimate before work starts, because pricing runs high based on multiple reviewer comments, and confirm whether mold remediation is available from this specific location since all current reviews focus on plumbing and water damage.
Keep in mind
- Mold remediation is one service within a plumbing-first operation. None of the Google reviews mention mold work specifically -- all praise centers on drain clearing, plumbing repair, and water damage cleanup.
- Multiple 4-star reviewers describe the pricing as expensive. Dave Weil wrote the service was great but expensive; Steve Elmer and Jose Laboy echoed the same concern.
- This location operates as an independent contractor, not a corporate-owned branch. Services, pricing, and guarantees may differ from other Roto-Rooter offices.
- The website says mold testing is handled by a separate indoor environmental consultant, not by Roto-Rooter. You will need to arrange your own third-party testing or ask them to coordinate one.
- Scott Sturman's 4-star review noted the company did not offer true 24-hour scheduling despite advertising it. Confirm same-day or overnight availability when you call.