Provider profile
ACW Decon
Provider snapshot
What this listing says
Las Vegas homeowners dealing with water damage or mold who want a veteran-owned, family-run crew that handles insurance claims in-house and responds around the clock.
Best for
- Las Vegas and Henderson homeowners facing water emergencies who need same-day response, especially nights and weekends.
- Property owners who want one company to handle both the restoration work and the insurance claim filing process.
- Landlords with mold issues in rental units who need coordination with a separate testing firm.
About this company
ACW Decon is a veteran-owned restoration company in Las Vegas, founded in 2021 by husband-and-wife team A.C. and Lani Wilbon, both U.S. Army veterans. Their primary work is water damage restoration, but they also handle mold remediation and act as public adjusters on insurance claims. They serve both residential and commercial properties across Clark County.
What stands out is the insurance advocacy. ACW Decon operates as public adjusters, meaning they help homeowners file and negotiate water damage claims directly with insurers. Multiple reviewers specifically mention AC pushing back when insurance companies tried to underpay. They also pack and catalog personal belongings during water events, with Lani running the contents inventory. The company claims IICRC certification and a 1-hour emergency response window, and their BBB profile carries an "A" rating.
Services
Service area
ACW Decon is based in Las Vegas, NV 89141 and serves Clark County. Their website lists over 25 communities including Las Vegas, Henderson, North Las Vegas, Boulder City, Spring Valley, Summerlin, Arden, Mountain's Edge, Enterprise, Southern Highlands, Jean, and Blue Diamond. Some listed areas like Callville Bay and Cold Creek are quite remote, so confirm actual coverage for outlying locations.
Review consensus
AC Wilbon gets named in the majority of reviews. Reviewers highlight his fast arrival times, especially for late-night and weekend emergencies. Several mention him arriving within an hour. Lani Wilbon is praised specifically for careful packing and cataloging of belongings during flood jobs. CJ is named alongside AC and Lani as part of the core team. Insurance help comes up repeatedly: reviewers say AC explained the claims process, advocated against pushback from insurers, and guided homeowners who had never filed before. MIT Quality Control, an independent testing firm, left a review confirming clean job sites and quality remediation work.
0 found across 43 total reviews at 5.0★. No negative reviews found in the last 18 months. All 43 reviews are 5 stars.
A perfect 5.0 across 43 reviews is unusual. The review base includes a mix of single-review accounts and established Local Guides with double-digit review counts, which suggests the ratings are not obviously manufactured. The company is still young (founded 2021), so the review volume reflects a smaller operation where the owners handle most jobs personally. That direct owner involvement likely explains both the consistent praise and the absence of complaints.
AC / A.C. Wilbon (owner — praised in the majority of reviews for fast response, insurance guidance, and hands-on work). Lani Wilbon (co-owner — praised for belongings care, packing, and cataloging during flood jobs). CJ (team member — praised for communication and collaboration on a condo mitigation job).
With zero negative reviews and consistent praise for AC and Lani, this is a small owner-operated outfit where you will likely work directly with the founders. Ask for a separate mold tester if your job involves mold, and confirm response times for locations outside central Las Vegas.
Keep in mind
- ACW Decon does both mold testing and mold remediation. That creates a conflict of interest: the same company deciding what needs fixing and then doing the fix. At least one reviewer noted they coordinated with an outside testing specialist, so ask whether they will use an independent tester for your job.
- Their service area page lists over 25 cities and communities across Clark County, including remote spots like Callville Bay and Cold Creek. Confirm they will actually send a crew to your specific location without an extra trip charge.
- The company has been operating since 2021. That is roughly five years of track record, which is shorter than many competitors in the Las Vegas market.