Provider profile
FloorTec Restoration - Pierce
Provider snapshot
What this listing says
Pierce and northeast Nebraska homeowners needing mold remediation from a multi-location restoration company operating since 1994 with 24/7 emergency response.
Best for
- Pierce and northeast Nebraska residents dealing with mold after water damage who want one company to handle extraction, drying, and remediation together.
- Homeowners needing after-hours emergency response for water or mold situations, since FloorTec staffs 24/7 calls with a stated 45-to-60-minute arrival window.
- Insurance-claim situations where you want the restoration company to document damage and communicate directly with your adjuster.
- Carpet and air duct cleaning bundled with a restoration visit, which FloorTec handles with the same field staff.
About this company
FloorTec Restoration runs a multi-location operation across southeast South Dakota and northeast Nebraska, with offices in Yankton, Mitchell, Tea, and Pierce. The Pierce office at 210 W Main St serves as their Nebraska base. They handle water, fire, mold, carpet cleaning, and air duct work under one roof. They've operated since 1994 and claim BBB A+ rating.
For mold work, FloorTec tests, inspects, and remediates in-house. Their website describes containment with negative air pressure, HEPA air scrubbers, antimicrobial treatments, and moisture source identification using thermal imaging and moisture meters. They also list structural drying with LGR dehumidifiers and desiccant units. The air duct cleaning side uses duct cameras for before-and-after documentation, which reviewers have confirmed.
FloorTec is locally owned and has operated for over 30 years across their service region. They run four offices and staff enough technicians to cover 24/7 calls with a stated 45-to-60-minute response window. They bill insurance directly and offer financing through a third-party lender.
4.9 stars across 59 Google reviews is unusually strong. The volume is modest, but the consistency is notable. Nearly every review with text names a specific technician and praises that person by name, which suggests the company hires well and keeps its field staff accountable.
Services
Service area
FloorTec Restoration is headquartered in Yankton, SD, with additional offices in Mitchell, SD, Pierce, NE, and Tea, SD. They serve southeast South Dakota and northeast Nebraska, listing Yankton, Mitchell, Sioux Falls, Freeman, Beresford, Harrisburg, Vermillion, Hartington, Norfolk, and Pierce as named service areas. The four-office spread covers a large region, so confirm drive time to your property.
Review consensus
Reviewers consistently name individual technicians and praise their friendliness, punctuality, and willingness to explain what they are doing. Avery draws the most repeat mentions, with four separate reviewers calling out her carpet cleaning work by name. Emma receives three mentions for carpet work, described as efficient and neat. Marc appears in three reviews for being on time and polite. Dylan gets two mentions for friendliness and careful furniture handling. Jason is praised by a Local Guide reviewer (26 reviews) for showing up on schedule and being easy to work with. Darren and Lawrence drew praise for quick arrival and clear communication. Mike, Kenny, and Ken each appear in single positive reviews. Multiple reviewers highlight on-time arrivals and the before-and-after duct camera process.
1 found across 59 total reviews at 4.9★. No 1-star reviews exist in the recent window. The sole negative is a 3-star review from August 2025 about carpet cleaning. The customer expected odor and stain removal but was disappointed with the results. They also reported a $59 add-on charge for moving two beds, saying they told the technician they could move them but the technician insisted on doing it. The reviewer noted the front desk staff was friendly. The owner responded three weeks later with a general apology and an invitation to reach out, but did not address the specific furniture charge or the cleaning outcome.
The vast majority of reviews describe carpet cleaning or duct cleaning, not restoration or mold work. This makes the 4.9 rating a strong signal for cleaning services, but less informative about mold remediation quality specifically. The owner responded to the only recent negative review, though the response was generic rather than addressing the specific complaint about the furniture charge.
Avery (carpet cleaning technician — strongly positive, 4 mentions). Emma (carpet cleaning technician — positive, 3 mentions). Marc/Mark (technician — positive, 3 mentions). Dylan (technician — positive, 2 mentions). Jason (team lead or manager — positive, 1 mention). Darren (technician — positive, 1 mention). Lawrence (technician — positive, 1 mention). Mike (technician — positive, 1 mention). Kenny/Ken (technician — positive, 2 mentions). Brady (referral source — positive, 1 mention).
FloorTec earns strong marks for sending friendly, punctual technicians who explain their work. If you hire them for mold, ask specifically about the mold crew's experience and get a separate test from an independent lab. Confirm all pricing in writing before the visit, including furniture-moving fees.
Keep in mind
- FloorTec does both mold testing and mold remediation. That means they can find a problem and then sell you the fix. Ask whether they will accept a third-party test result, or request that a separate company handle the testing.
- Most Google reviews mention carpet cleaning or duct work, not mold remediation. The 4.9-star rating reflects cleaning satisfaction more than mold-specific outcomes.
- The Pierce office is one of four locations spanning a large region from Sioux Falls to Norfolk. Confirm which crew and office will handle your job and how far they travel.
- One reviewer reported a surprise $59 charge for furniture moving that the customer said they could handle themselves. Get a written quote that itemizes all add-on fees before work starts.