Provider profile
PuroClean Restoration Services
Provider snapshot
What this listing says
Omaha Metro homeowners dealing with basement water damage or post-leak mold who want an owner-operated PuroClean franchise with a 60-minute average on-site response and direct insurance coordination.
Best for
- Omaha Metro homeowners with basement water damage from pipe bursts, water heater failures, or storm flooding who need same-day extraction and drying.
- Homeowners who discovered mold after water damage and want a company that handles both remediation and post-clearance testing through an independent lab.
- Commercial property managers, realtors, or HOAs in the Omaha area who need a restoration company that coordinates directly with insurance carriers and provides detailed documentation.
- Homeowners who want to deal directly with the business owners rather than a dispatch center or rotating crew leads.
About this company
PuroClean Restoration Services is an owner-operated franchise in Omaha, Nebraska, run by John Gudenrath and Chris Paul. John is an Omaha native and Creighton University graduate who spent 30 years in the outsourced call center industry before opening this franchise. Chris grew up on a farm in Davenport, NE and spent 20 years in contact center business development. Both brought customer service and communication backgrounds into the restoration trade. The franchise operates from 13333 A Street in Omaha and covers the Omaha Metro area including Bellevue, Millard, Papillion, La Vista, Ralston, Gretna, Boys Town, Chalco, and Richfield.
The company handles water damage mitigation, mold removal and remediation, fire and smoke damage restoration, biohazard cleanup, and sewage cleanup for both residential and commercial properties. Their website describes a proprietary QuickDry System using infrared cameras, moisture meters, commercial-grade extraction equipment, and dehumidification. For mold work, they describe containment with negative air pressure using HEPA air filtration devices, HEPA vacuuming, and EPA-registered disinfectants. They explicitly note that bleach does not kill mold and recommend third-party clearance testing after remediation. The team holds IICRC certifications in WRT, FSRT, AMRT, and ASD, and the office carries EPA Lead Safe certification.
John and Chris are hands-on owners. Multiple reviewers describe working directly with them on inspections, estimates, and project management. The franchise reached top-five gross revenues among all new PuroClean franchises in 2017 and expanded its warehouse by 2,500 square feet in 2018.
4.8 stars across 85 Google reviews is a strong record. Only one review at 3 stars or below has appeared in the last 18 months, and the volume of detailed positive reviews from Local Guides and repeat customers reinforces the rating.
Services
Service area
Based at 13333 A Street in Omaha, NE 68144. The website lists specific service areas of Omaha, Boys Town, Chalco, Gretna, La Vista, Papillion, Ralston, and Richfield. The about page also mentions serving Bellevue and Millard. The website broadly claims to serve Nebraska, but the listed communities and reviews center on the Omaha Metro area within roughly a 20-mile radius of the office.
Review consensus
John and Chris get named repeatedly for being hands-on, responsive, and honest. Brian Beebe called them to handle a problem at his brother's house and said they got on it right away. Richard Oldfield described a major waterline break where John and Chris were hands-on alongside the crew, with an impressive number of dryers and dehumidifiers deployed on day one. Kelly Gray said she hired another company first that did a poor mold remediation job, then PuroClean came in and fixed it. Dave gets specific praise from multiple reviewers: Daniel called out Dave for responsive communication during a sewage water leak in a basement, Michael Kolakowski described Dave and crew cleaning a 100-year-old carriage house after a raccoon infestation, and Matthew Van Pelt appreciated Dave's honesty and the company not trying to upsell. Tracy Anderson, a Local Guide with 210 reviews, noted using PuroClean multiple times for water damage. Jim Slosson described a mold inspection where PuroClean determined the substance was not mold, cleaned the windows, showed tenants how to maintain them, and did not charge. Emily Sands had a similar experience with a free garage mold assessment using thermal imaging where the company determined it was a non-issue and did not charge. Gina Prososki named both John and Dave for calming her nerves during a home assessment. Communication, competitive pricing, and insurance coordination come up across many reviews.
1 found across 85 total reviews at 4.8★. One 1-star review from Eric (October 2025, 13 reviews, not a Local Guide) says only "Very rude customer service." No specifics about what service was requested, who was rude, or what the interaction involved. The owner responded two weeks later, apologizing and noting they could not find anyone under that name in their system. They invited the reviewer to call directly. The complaint is too thin to draw conclusions from, and the owner's inability to locate the reviewer could mean it was a wrong-business review or a name mismatch.
The owners' backgrounds in contact center operations show up in the review themes. Communication is the single most common praise point. Reviewers repeatedly mention daily updates, email photo reports, transparency on pricing, and owners who answer calls on weekends. Several reviewers describe situations where PuroClean assessed a potential mold or water problem and either found no issue or recommended against unnecessary work, not charging for the visit. That pattern suggests a low-pressure sales approach, which is unusual in the restoration industry where emergency situations can drive aggressive upselling.
John Gudenrath (owner — positive, praised for responsiveness, hands-on involvement, insurance coordination, honest assessments, and weekend availability). Chris Paul (owner — positive, praised for explaining the process, being knowledgeable, hands-on during emergency response, and personal attention). Dave (technician — positive, praised by multiple reviewers for responsive communication, honest assessments without upselling, and quality cleanup work including sewage and raccoon damage). Paul (field worker — positive, named by Star Eyman for being punctual and easy to work with during a labor-intensive job). James (field worker — positive, named by Star Eyman alongside Paul for the same job). Kris (crew lead or field worker — positive, named by Raquel Porter for fantastic work with the crew).
Ask for John or Chris directly if you want the owners involved in your estimate and project oversight. Dave is the technician reviewers name most often for field work. Get an independent mold test before agreeing to remediation since this company does both testing and removal. The review record shows a pattern of honest assessments where the company walks away from work it does not think you need, but verify that for yourself with a second opinion on any large scope.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem stands to profit from fixing it. Get an independent mold assessment before committing to a remediation scope.
- This is a PuroClean franchise, which means the website includes boilerplate corporate content alongside local information. The owners John and Chris run the local operation, but some website claims about nationwide capabilities and commercial scale reflect the corporate brand, not this specific office.
- Their listed service area covers Omaha Metro communities from Gretna to Bellevue. The website also references serving broadly across Nebraska. Confirm actual response time and crew availability if you are outside the immediate Omaha Metro area.
- The website uses desiccant dehumidification and specialty drying panels for hardwood floors. Ask whether your specific flooring type has been handled before and what the likelihood of needing refinishing is after drying.
- One reviewer noted rude customer service. The owner responded that they could not find the reviewer in their records. That may indicate a misidentification or a different experience, but it is worth noting as the sole recent negative.