Provider profile
Roto-Rooter Plumbing & Drain Service
Provider snapshot
What this listing says
Lincoln homeowners dealing with basement flooding or burst pipes who want a single company to handle plumbing repair, water extraction, and mold remediation under one call.
Best for
- Lincoln homeowners in flood-prone neighborhoods near Salt Creek or Antelope Creek who need emergency water extraction and follow-up mold remediation from the same company.
- Buyers who want their plumbing repair and mold remediation handled under one contract, avoiding coordination between separate plumbing and restoration firms.
- Commercial property managers in Lancaster County who need a company with 24/7 dispatch and the capacity to scale for larger water damage and mold jobs.
- Homeowners dealing with post-flood mold who want their restoration company to handle insurance documentation and claims coordination.
About this company
Roto-Rooter in Lincoln, NE is a plumbing-first franchise that also handles water damage restoration and mold remediation. The Lincoln location operates out of 3901 W Cavalry Ct and is managed by Mark and Pam Cuttler. Mold work is a downstream service of their water damage division, not their primary focus.
What stands out is the single-call model. Because Roto-Rooter runs both plumbing and restoration crews, they can fix the pipe that caused the flooding and then handle water extraction, structural drying, and mold remediation without bringing in a separate contractor. The website describes IICRC-trained technicians using HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. Their mold remediation page references AMRT credentials and containment procedures. They also work directly with insurance companies on documentation and claims.
The Roto-Rooter brand has been around since 1935, and this Lincoln franchise has built a large review footprint. They run 24/7, 365 days a year, and multiple reviewers confirm same-day or within-the-hour arrivals. Financing is available through Synchrony Bank.
4.8 stars across 880 reviews is a strong rating for a high-volume franchise operation. Most plumbing and restoration companies in this size range sit between 4.3 and 4.6. The volume gives you real signal: enough reviews to see patterns in both praise and complaints.
Services
Service area
Based in Lincoln, NE at 3901 W Cavalry Ct. Serves the Lincoln metro area and Lancaster County. The website names specific neighborhoods including Near South, South Bottoms, Downtown, Havelock, University Place, Clinton, South Lincoln, and Northeast Lincoln. No evidence of service beyond Lancaster County.
Review consensus
Sam draws the most mentions across reviews, praised for speed, friendliness, and clean work on drain cleaning, leak repair, and sewer line jobs. Greg gets repeat recognition for going above and beyond, including cabling sewer lines more thoroughly than previous companies, and multiple reviewers specifically call him back for future work. Dustin receives consistent praise for arriving fast, often within 30 minutes, and explaining problems clearly. Joe is mentioned in several reviews for quick plumbing fixes and saving the day alongside Sam. Multiple reviewers highlight the response time: arrivals within 15 minutes to an hour of calling, even late on Fridays and weekends. Commercial customers note reliable scheduling and consistent results across multiple properties.
7 found across 880 total reviews at 4.8★. Pricing dominates. Harold Terrell paid $455 for root clearing he felt should have cost $200, then discovered the technician left his washing machine disconnected, flooding his laundry area. Timothy Sweeney paid $300 for 10 minutes of weekend work. Vicki Sorensen called 40 minutes of work overpriced. Loren Craig described a more serious incident: a technician allegedly snapped a cable in his sewer line, causing damage he estimates at $7,500, and the franchise owner Mark refused to take responsibility. Loren says the technician became defensive and aggressive when questioned. Jasper James, a Local Guide with 33 reviews, reports overhearing a trainer making derogatory comments about LGBTQ+ individuals and sexist remarks during a job. Karen Petersen says a technician damaged her washer controls while checking drainage.
The pricing complaints share a structural root: Roto-Rooter does not provide quotes over the phone. Multiple reviewers describe feeling trapped once the technician arrives, because they need the work done but did not know the cost beforehand. The 86% overall owner response rate drops to 0% on the seven recent negatives, which is a notable gap. The company actively manages its reputation on positive reviews but has not engaged with any of the recent complaints visible in this window.
Sam (plumber/technician -- positive across many reviews, praised for speed, friendliness, and clean work). Greg (technician -- positive, praised for thoroughness, going above and beyond on sewer line work, repeat customers request him). Dustin (technician -- positive, praised for fast arrivals and clear explanations). Joe (technician -- positive, praised for quick fixes and teamwork with Sam). Alan (technician -- positive, praised for friendliness, knowledge, and answering questions). Jeff (technician -- positive, praised for clearing drains and checking connected areas). Jason (technician -- positive, praised for helpfulness and teaching prevention tips). Clay (technician -- positive, praised for going above and beyond). Devan (technician -- positive, praised for fast response to sewer backup). Ricardo (technician -- positive, praised for toilet installation alongside Greg). Fred (technician -- positive, praised for courtesy). Gail (office staff -- positive, praised for scheduling and communication). Ritchie (technician -- positive, praised for unblocking drains). Mason (technician -- positive, praised for teaching troubleshooting). Mark Cuttler (franchise owner/manager -- named by Loren Craig in negative context for refusing to address damage complaint).
Get a written estimate before any work starts. Roto-Rooter does not quote over the phone, and the most common complaint is surprise at the bill. Ask for Sam or Greg by name if you can. For mold work specifically, get an independent assessment first since this company handles both testing and remediation. The 7 negatives across 880 reviews are a small fraction, but the 0% owner response rate on recent complaints is worth noting.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company deciding you have a mold problem is the same one billing to fix it. Get an independent mold assessment before committing to remediation work.
- Pricing is the most consistent complaint in reviews. Five of seven recent negatives mention fees they found excessive, with reported charges of $300 to $455 for drain cleaning jobs. Roto-Rooter does not quote prices over the phone, so you will not know the cost until a technician is at your home.
- This is a plumbing company that added restoration and mold services. Mold remediation is a fraction of their workload. If you have a standalone mold problem not connected to plumbing or water damage, a mold-focused firm may be a better fit.
- None of the seven recent negative reviews received an owner response, despite an overall owner response rate of 86%. The company engages with feedback selectively.
- The Lincoln franchise operates as an independent contractor. Services, pricing, and guarantees vary from other Roto-Rooter locations.