Provider profile
SERVPRO of Kearney & North Platte
Provider snapshot
What this listing says
Kearney and North Platte homeowners dealing with water damage that has turned into mold growth, backed by a franchise crew that reviewers trust enough to leave unsupervised in their homes.
Best for
- Kearney or North Platte homeowners with basement water damage that has led to mold growth and needs both removal and rebuild
- Property managers needing a single company to handle water extraction, mold removal, and reconstruction without coordinating multiple contractors
- Commercial property owners in central Nebraska who need 24/7 emergency response for water or mold events with insurance coordination
- Homeowners who want their belongings packed out and stored off-site during a mold remediation project
About this company
SERVPRO of Kearney & North Platte is a SERVPRO franchise based at 106 Central Ave in Kearney, Nebraska, covering Kearney, North Platte, and Lexington. Owners Matthew Michael and Lindy R. Marchese run what reviewers describe as a veteran-owned operation. Mold remediation is one piece of a broader restoration business that centers on water damage, fire damage, storm cleanup, and construction rebuild.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration using air scrubbers and HEPA vacuums, removal of mold-infested materials with antimicrobial treatments, cleaning, and restoration. They handle both residential and commercial mold jobs and offer packout and contents storage at a separate facility. The rebuild side matters here: they can tear out mold-damaged drywall, subfloors, and insulation, then reconstruct those areas in-house rather than handing you off to a separate contractor.
The franchise draws on SERVPRO's corporate training pipeline, and their technicians hold IICRC credentials. The national brand has operated since 1967, though this specific Kearney/North Platte franchise location's independent tenure is not stated on their site.
At 4.9 stars across 49 Google reviews, this is an exceptionally high rating. The volume is modest, but nearly every reviewer with text gave 5 stars. Two recent negatives stand out precisely because they break the pattern so sharply.
Services
Service area
Headquartered in Kearney, Nebraska. Serves Kearney, North Platte, and Lexington, NE. Reviewers from as far as Dakota Dunes and Sioux City have used this franchise, and one reviewer noted the crew drove over an hour to reach their home. Confirm response time for locations outside the Kearney/North Platte core.
Review consensus
Don and Devon are the most frequently named crew members, appearing together in at least 10 reviews. Reviewers consistently describe them as friendly, hardworking, and trustworthy. One reviewer left them a house key while on vacation. Jane Fruge handles office coordination and initial contact; multiple reviewers credit her for fast crew dispatch and genuine empathy. Tanner draws praise for hands-on project management and constant check-ins. Morgan, Tricia Marcellus, Brooke, and Susie each earned individual callouts for responsiveness and kindness. Fast emergency response is the dominant theme: multiple reviewers report crews arriving within 40 minutes to two hours, including late-night and weekend calls. Several reviewers highlight insurance coordination as a major stress reliever, with owner Matt personally intervening on at least one difficult claim.
2 found across 49 total reviews at 4.9★. (2 found across 49 total reviews at 4.9★) Steen Kendle gave 5 stars for the fieldwork by Devin and Don, then dropped to 1 star after receiving a $2,600 bill for water mitigation. He noted a local company charged $347 for a worse situation at his parents' house. The owner response thanked him for the original review but did not address the pricing complaint. Dave Shepard gave 5 stars for Casey and Ryan's mitigation work, then dropped to 2 stars after experiencing 2 weeks of silence followed by discovery of missed water damage in a closet, then 6 more weeks of zero communication. His home sat with moldy drywall, holes in ceilings, and displaced furniture. His insurance adjuster also struggled to get information from SERVPRO. He switched to another company. The owner response only addressed the original 5-star version. Both complaints follow the same arc: strong fieldwork, followed by a breakdown in the handoff to the next phase.
Both negative reviews started as 5-star ratings and were edited downward, which is unusual. The pattern reveals a structural split in this franchise: the field crews (Don, Devon, Casey, Ryan) earn genuine enthusiasm, but the office-to-restoration handoff breaks down. Emergency mitigation is fast and well-executed; what happens after the fans come out is where the franchise loses control. The owner responses were written to the original positive reviews and never updated after the complaints were added, suggesting the business monitors new reviews but does not track edits.
Don (field crew — praised repeatedly across 10+ reviews), Devon/Devin (field crew — praised repeatedly, also praised by the reviewer who later gave 1 star), Jane Fruge (office coordinator — praised for dispatch speed and empathy), Morgan (field crew — praised in multiple reviews), Tanner (project manager — praised for communication and hands-on work), Brooke (coordinator — praised for fast initial response), Matt (owner — praised for personally fighting an insurance company on a customer's behalf), Jason (praised for helping navigate insurance obstacles), Tricia/Trish Marcellus (praised for compassion and extra effort on fire restoration), Susie (praised for friendliness), Hilary (praised for making a tough situation easy), Jeremy (praised for follow-up), Scott (drywall/painting — praised for quality work), Casey (mitigation crew — praised by the reviewer who later gave 2 stars), Ryan (mitigation crew — praised in multiple reviews), Derek (field crew — praised), Cindy (field crew — praised), Evan (field crew — praised), Eddie (field crew — praised), Wonka (field crew — praised for mold remediation), Jesse (field crew — praised), Dalton (praised for working through crisis), Zach (praised for inspection), Shelby (praised, reviewer said she deserves a raise), Mark (praised for managing a large project)
Ask for Don or Devon by name if they are available for your job. The emergency response and fieldwork at this franchise earn legitimate praise from nearly every reviewer. Your risk is what happens after mitigation ends: get a written scope, timeline, and single point of contact for the restoration phase before the mitigation crew leaves. If you are in the North Platte area specifically, confirm turnaround commitments in writing.
Keep in mind
- Pricing drew sharp criticism from one reviewer who found the $2,600 water mitigation bill dramatically higher than a local competitor's $347 charge for similar work. Franchise pricing structures often run higher than independent operators. Get a written estimate before work begins.
- Two reviewers reported communication breakdowns after the initial mitigation crew left. One waited 8 weeks total with no contact while their home sat with moldy drywall and displaced furniture. The pattern suggests a gap between the emergency response team and the restoration/rebuild side of the operation.
- Owner responses to both negative reviews addressed only the original positive portions and did not engage with the updated complaints about pricing or communication failures. This suggests reputation monitoring that does not fully close the loop on escalated concerns.
- Their service area spans Kearney, North Platte, and Lexington, covering a wide geographic stretch of central Nebraska. One reviewer noted the crew drove over an hour to reach their home. Confirm response time for your specific location.