Provider profile
SERVPRO of Grand Island & Hastings
Provider snapshot
What this listing says
Grand Island and Hastings homeowners or landlords dealing with water damage, fire cleanup, or mold growth who want a single company to handle remediation through reconstruction.
Best for
- Grand Island or Hastings residents who need mold remediation handled alongside water damage cleanup in a single contract
- Landlords and property managers dealing with tenant-caused damage who want one company to manage mitigation through full reconstruction
- Commercial property owners in central Nebraska who need after-hours emergency water extraction with insurance coordination
- Homeowners who want their belongings packed out, cleaned, and stored during the remediation process rather than handling it themselves
About this company
SERVPRO of Grand Island & Hastings is a franchise restoration company covering central Nebraska. Owners Matthew Michael and Lindy R. Marchese run the operation, which handles water damage, fire damage, mold remediation, storm cleanup, and reconstruction under one roof. The franchise serves both residential and commercial properties, including retail, healthcare, and property management clients.
The mold remediation page describes a seven-step process: emergency contact, inspection, containment, air filtration using air scrubbers and HEPA vacuums, removal of mold-infested materials with antimicrobial treatments, cleaning of structural elements, and reconstruction of damaged areas. They also offer packout and contents restoration, transporting belongings to a storage facility for cleaning before returning them. The company lists HVAC and air duct cleaning following NADCA standards, sewage cleanup, biohazard cleaning, and odor removal.
The SERVPRO brand has operated since 1967. The website states technicians receive ongoing training through SERVPRO's corporate programs and hold IICRC certifications. The franchise covers Grand Island and Hastings service areas from a single operation.
4.8 stars across 55 Google reviews is a strong rating for a restoration company, though the review count is modest. The majority of detailed reviews describe water damage and fire restoration work rather than mold-specific jobs.
Services
Service area
Based in Grand Island, Nebraska, serving Grand Island and Hastings. The SERVPRO brand is a national franchise, but this location operates as an independently owned unit covering central Nebraska. One reviewer from outside the immediate area was quoted a travel-based estimate fee, so confirm coverage and any additional charges for locations farther from Grand Island or Hastings.
Review consensus
Trish (also referred to as Trisha) appears in at least four positive reviews and draws consistent praise for communication, availability, and help with insurance claims. Don and Morgan appear together in three reviews for carpet cleaning and water damage work, with reviewers specifically noting they explained each step and exceeded expectations on stain removal. Jane and Jane Fruge appear in five reviews spanning 2023, praised for customer service, responsiveness, and guiding clients through the restoration process. Chad earned praise for a year-long fire reconstruction project on a duplex in Grand Island. Jeremy and Scott were called out for follow-up and drywall finishing quality. Multiple reviewers highlight fast emergency response times, with several noting same-day or next-day arrival.
1 found across 55 total reviews at 4.8★. 1 found across 55 total reviews at 4.8★. A Local Guide reviewer in January 2026 called for a repair estimate and was told the Grand Island and Lexington offices had closed. The company quoted $500 for an estimate, citing a two-hour drive. The owner responded saying the company is open and serves the area, but did not address the $500 fee or the office closure claim. The factual disagreement between the reviewer and the owner response leaves the situation unclear.
The owner responded to the sole recent negative review with a polite but generic message that did not engage with the specific claims about office closures or the estimate fee. With only one negative review in 18 months, there is no pattern of complaints to analyze. The positive reviews cluster around two themes: fast emergency response and named staff who communicate well. The franchise appears to have a stable core team with Trish, Don, and Morgan appearing across multiple years of reviews.
Trish/Trisha (office/claims coordinator — praised in 4+ reviews for communication and insurance help). Don (field technician — praised in 3+ reviews for carpet cleaning and water damage work). Morgan (field technician — praised in 3+ reviews alongside Don). Jane/Jane Fruge (office/customer service — praised in 5 reviews for responsiveness and client guidance). Chad (contractor — praised for year-long fire reconstruction). Sara (field team — praised alongside Trish and Ray for water work). Ray (field team — praised for water damage response). Kirk (field team — praised for cleanup work). Susie/Susan (office support — praised for claims assistance). Devon/Devin (field technician — praised for water damage cleanup). Eddie (field team — praised for emergency basement flooding response). Jeremy (project manager — praised for follow-up). Scott (drywall/finishing — praised for quality). Tanner Johnson (coordinator — praised for call responsiveness). Michael Nafe (team member — praised for fast response).
This franchise has a deep bench of named staff who show up repeatedly in positive reviews, which is uncommon for a 55-review company. Ask for Trish if you want someone to manage insurance paperwork, and Don or Morgan for field work. Before booking, confirm whether crews will travel from Grand Island or Hastings to your location, and get the estimate fee in writing upfront.
Keep in mind
- One reviewer was quoted a $500 estimate fee after calling from outside the immediate service area, and was told the Grand Island and Lexington offices had closed. The owner's response contradicted this, saying they are open and serve that area. Confirm current office locations and any trip charges before scheduling.
- This is a SERVPRO franchise, meaning the national brand sets training standards but the local franchise operates independently. Quality depends on the local team, not the brand name.
- Most detailed reviews describe water damage and fire restoration work. Mold-specific reviews are absent from the public record, so you cannot gauge their mold remediation track record from reviews alone.
- The franchise covers a wide two-city territory across central Nebraska. Ask about travel time and whether crews are dispatched from Grand Island, Hastings, or elsewhere.