Provider profile
Five Valleys Restoration & Cleaning Inc.
Provider snapshot
What this listing says
Western Montana homeowners from Darby to Polson dealing with water damage, mold, or fire who want one company to handle mitigation through reconstruction under a single contract.
Best for
- Homeowners in Missoula, Hamilton, Polson, or Darby who need same-day emergency water extraction and drying after a flood or pipe burst.
- Property owners who want mold testing and remediation handled by one company with IICRC-trained staff, and who understand the conflict of interest that creates.
- Insurance-claim situations where you need a contractor who bills carriers directly and can document damage for adjusters.
- Commercial property managers in western Montana looking for a single vendor for disaster planning, mitigation, and restoration.
- Anyone needing fire and smoke damage cleanup with reconstruction included, rather than coordinating separate trades.
About this company
Five Valleys Restoration & Cleaning is a locally owned restoration company based in Missoula, Montana, covering a wide swath of western Montana from Darby to Polson, Libby to Seeley Lake. Their primary identity is disaster restoration—water, fire, mold—with in-house reconstruction so they can take a job from emergency response through rebuild without handing it off.
On the mold side, they offer testing and remediation under one roof. Their mold removal page describes an IICRC S520-compliant process: containment with negative air pressure, HEPA filtration, selective demolition, antimicrobial treatment, and dehumidification. Mark San Souci is listed as an IICRC Certified Instructor on staff. They also do mold testing with lab analysis, which is notable—but it means the same company diagnosing the problem also sells the fix.
The company claims over 30 years of industry experience and bills directly with insurance carriers. They serve both residential and commercial properties, including proactive disaster plan development for businesses. Their service list runs broad: water damage, fire and smoke, mold, biohazard and trauma cleanup, carpet and tile cleaning, crawl space waterproofing, and emergency board-up.
At 4.8 stars across 220 Google reviews, their rating is strong. The positive reviews consistently name specific employees and describe fast emergency response. The negatives cluster around what happens after the emergency—reconstruction timelines, scope disputes, and project completion.
Services
Service area
Headquartered in Missoula, Montana at 8960 Professional Drive. They list service across western Montana including Missoula, Hamilton, Darby, Polson, Kalispell, Deer Lodge, Seeley Lake, Superior, Thompson Falls, Libby, Troy, and dozens of smaller communities from Alberton to Victor. That is a large geographic footprint—some of these towns are over two hours from Missoula.
Review consensus
Ben is the most frequently named employee, appearing in carpet cleaning reviews spanning 2024 through 2026. Reviewers describe him as punctual, detail-oriented, and a strong communicator. Abel (also spelled Able) draws praise for water damage assessments—multiple reviewers say he explained the damage and drying process in detail. Austin is named for emergency water response, bringing equipment and crew same-day after a pipe burst. Mark SanSouci is praised by name in one review for helping a fire-damage client get a fair insurance settlement. James Sherrill is named as a project manager with strong communication. Carson is mentioned for a roof repair. Across the positives, the most common theme is speed of emergency response—several reviewers note crews arriving within an hour.
2 found across 220 total reviews at 4.8★. (2 found across 220 total reviews at 4.8 stars) Lindsey M. (March 2025, Local Guide, 17 reviews) described a small roof leak repair that escalated over months. The crew removed insulation and left the area exposed during winter, which she says caused mold in a new home. After multiple return visits and a crude insulation repair, the company canceled the contract citing financial losses, leaving the homeowner to find new contractors. The owner response acknowledged the meeting but did not dispute the timeline or the contract cancellation. Joe Stebbins (March 2025, 4 reviews) called the company for a water heater leak on a concrete basement floor. He alleges the crew cut carpet and removed baseboards against his wife's verbal instructions, then billed roughly $1,500 for under an hour of work. He escalated to Austin, identified as the GM, who stood by the work. The owner did not respond to this review. Both reviewers warn future customers to be cautious, and both describe situations where initial mitigation work expanded beyond what they felt was necessary.
A split emerges between mitigation and reconstruction. Even the 2-star review from Ty S. praised Abel and the flood response but gave up on Five Valleys as a general contractor after 2.5 months without an accurate repair estimate. The negatives consistently land on the longer-term project management side, not the emergency response. Owner responses run 75% on recent negatives—three of four got replies—but the responses tend toward diplomacy rather than specifics. The Joe Stebbins review, which is the most detailed negative, received no response at all.
Ben (carpet cleaning tech — consistently praised for punctuality, detail, and communication across many reviews). Abel/Able (water damage assessment/mitigation tech — praised for detailed explanations and responsiveness). Austin (GM per Joe Stebbins review; praised in positive reviews for emergency response and equipment deployment). Mark SanSouci (IICRC Certified Instructor, project manager — praised for insurance claim support after fire damage). James Sherrill (project manager — praised for communication and direction). Carson (roof repair — praised for responsiveness). Jason (named in one positive review alongside Austin, Dylon, and Abel). Dylon (named in one positive review for being helpful during disaster repairs). Matt (mentioned as checking in on a water leak project while on vacation).
Five Valleys is strong on the emergency side—fast response, named techs who communicate well, and good insurance coordination. Ask for Abel or Austin for water emergencies. For mold work, ask to see the IICRC S520 documentation and get the testing results before agreeing to remediation. If your project involves reconstruction, get the full scope and timeline in writing before signing, and set milestones with deadlines—that is where the complaints cluster.
Keep in mind
- They do both mold testing and mold remediation. The same company that finds the mold profits from removing it. Consider getting an independent test first, or asking them to use a third-party lab and share the raw results.
- Two of four recent negative reviews describe reconstruction projects that stalled or were abandoned. The emergency mitigation side gets strong marks, but the rebuild phase has drawn complaints about delays and unfinished work.
- One reviewer reported being billed roughly $1,500 for 45 minutes of water mitigation work on a minor basement leak, claiming the crew performed unnecessary demolition. The owner response did not address the pricing specifics. Self-pay customers should get a written scope before work begins.
- Their service area spans dozens of towns across western Montana. Response times in remote locations like Troy, Libby, or Thompson Falls will differ from Missoula-area jobs. Confirm travel time and any trip charges for your location.
- The owner response to the tenant complaint (Sandrine) said they had no record of her. When working through a property management company, confirm who your point of contact is and how communication will flow.