Provider profile
Dayspring Restoration of Missoula
Provider snapshot
What this listing says
Missoula and western Montana homeowners dealing with mold after water damage who want one company to handle everything from extraction through reconstruction, backed by a 37-year track record and 7 Montana locations.
Best for
- Missoula and western Montana homeowners who need mold remediation after water damage and want a single company to manage the full scope from drying through reconstruction.
- Property managers running multiple units who need a restoration company with enough crew depth to respond quickly and coordinate with insurance directly.
- Homeowners dealing with crawl space moisture problems who want encapsulation, vapor barriers, and insulation handled by a local crew with documented experience in that work.
- Commercial property owners in Montana who need large-scale mold or water damage restoration with the capacity to deploy dozens of workers fast through the FLEET Response network.
About this company
Dayspring Restoration is a full-service restoration company based in Missoula, Montana, operating since 1989. Mold remediation is one part of a broader operation that covers water damage, fire damage, asbestos removal, biohazard cleanup, crawl space encapsulation, and full reconstruction. They run 7 locations across Montana, covering Missoula, Bozeman, Butte, Helena, and surrounding areas. Their primary identity is as a single-source restoration provider: they handle the entire job from emergency response through rebuild, keeping all work under one roof.
What stands out is their scale for a Montana market. Through their partnership with FLEET Response, a nationwide restoration network, they can pull in resources for large-scale disasters. One testimonial from Helena Public Schools describes 50+ workers arriving onsite within 2-3 hours after a school emergency. They use DocuSketch 3D site imaging for documentation, and their mold process involves bringing in a third-party industrial hygienist for testing before their crews handle remediation. The website mentions HEPA filtration and containment for mold work.
The company has deep roots in Montana's restoration community. Multiple property managers and repeat customers appear in the reviews, with one reviewer noting they've used Dayspring three times over 15 years. They run a community program called Restoring Kindness that partners with local nonprofits.
At 4.7 stars across 225 reviews, the rating is solid though not exceptional. The volume gives you a meaningful sample, and the overwhelming majority of reviews are 5-star with detailed descriptions of specific staff members and their work.
Services
Service area
Based in Missoula, MT at 5463 Trumpeter Way. Operates 7 locations across Montana, serving Missoula, Bozeman, Butte, Helena, and surrounding areas. The website claims the company can generally be onsite within 60 minutes from one of its locations. Reviews confirm work done in Missoula and the broader western Montana region, with at least one testimonial referencing a large-scale job at Helena Public Schools.
Review consensus
Wayne draws the most frequent praise across reviews, with customers describing him as knowledgeable, courteous, and someone who treats their home like his own. One reviewer noted Wayne and Riley worked daily for over a week on a complicated basement flood. Cody appears in nearly as many reviews, often paired with Akir or Noah on crawl space and sewage jobs, with reviewers noting their efficiency and respectfulness. Steven Watson gets specific praise for clear communication and inspection assessments, with one reviewer saying he delivered the strongest experience they've had with remediation services over the years. Wyatt stands out for project communication, with multiple reviewers crediting him for keeping them informed from start to finish and handling insurance coordination. Patrick Anderson is praised as a project manager who guides homeowners through the insurance process. Jonna draws repeated mentions from business partners and community contacts for relationship building and responsiveness. Multiple reviewers highlight same-day or within-the-hour response times.
3 found across 225 total reviews at 4.7★. Beverly Barone (1-star, August 2025) waited three weeks for a technician visit and kept getting told she was on the schedule. The owner response says there was confusion over the name on the account versus the property records, and that Patrick left two voicemails and General Manager Jonathan placed a follow-up call without getting a callback. The dispute over who failed to connect is unresolved. Annie Sanchez (1-star, July 2025) left no review text. The owner response references communication challenges, billing confusion, and a delayed refund check that was eventually processed. Emily Thompson (1-star, June 2025, 9 total reviews) asked for an asbestos removal quote. It took three times longer than promised, came back three times more expensive than two competing bids, and the quoted square footage exceeded the entire attic dimensions. The owner acknowledged that asbestos work involves third-party contractors, explaining the timeline and cost. A separate local abatement company later told the reviewer that Dayspring does not hold its own asbestos abatement credentials.
The three negatives cluster around different issues (scheduling, billing, and subcontractor pricing), so there is no single dominant complaint pattern. The owner responds to all three with detailed, personalized explanations rather than template deflections. Two of the three responses include specific factual claims (voicemail logs, refund processing details) that add context. The asbestos complaint reveals a structural issue: Dayspring advertises asbestos removal on its website but subcontracts the actual work, which introduces third-party delays and markup that caught at least one customer off guard.
Wayne (field technician — positive across many reviews, praised for knowledge, courtesy, and treating homes with care). Cody (field technician — positive across many reviews, praised for efficiency on crawl space, sewage, and water damage jobs). Steven Watson (lead technician/inspector — positive, praised for clear communication, inspection assessments, and leading crew). Wyatt (project coordinator — positive, praised for communication, documentation, and insurance coordination). Riley (field technician — positive, praised for hands-on work and professionalism). Noah (field technician — positive, praised for communication and responsiveness). Patrick Anderson (project manager — positive, praised for guiding customers through insurance process). Jonna (business development/community contact — positive, praised for relationship building and responsiveness). Akir (field technician — positive, paired with Cody on crawl space jobs). Cypress (field technician — positive, mentioned on multiple crew teams). Jeremiah (field technician — positive, mentioned in emergency and restoration work). Santana (field technician — positive, praised for professionalism). Kevin (field technician — positive, mentioned in multiple crew teams). Michael (field technician — positive, praised for friendliness). Aiden (field technician — positive, praised on emergency response jobs). Chris Brown (project manager — positive, praised by property management contact for going above and beyond). Dave Hiniker (construction manager — positive, praised for managing a 2-story flood renovation). Ryan Epperson (technician — positive, praised for work on mold and water damage). Ryan Anderson (technician — positive, praised for hard work and communication). Matt Engle (technician — positive, praised for going above and beyond, communicating clearly). Greg (field technician — positive). Eli (field technician — positive). Clayton (field technician — positive). Russ (field technician — positive, praised for pleasantness and answering questions). Martika (phone staff — positive, praised for kindness). Jared and Brandon (construction crew — positive). Andres (field technician — positive). Adam (field technician — positive). Jonathan (general manager — mentioned in owner response to Beverly Barone complaint, placed follow-up call).
Dayspring runs a large, well-staffed operation in a market where options are limited. Ask for Wayne, Cody, or Steven Watson by name for field work, and Wyatt or Patrick for project coordination. The 3 negatives out of 225 reviews represent isolated incidents, not a pattern. If you need mold remediation after water damage, they can handle the full scope. If you need asbestos work, get independent bids first. And since they do both testing and remediation, bring in your own industrial hygienist or confirm that their third-party tester has no financial relationship with Dayspring.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem is also the one billing to fix it. Their website says they use a third-party industrial hygienist for testing, but confirm this directly and ask for the hygienist's credentials and independence.
- One recent 1-star review describes an asbestos removal quote that was 3x more expensive than competitors, with quoted square footage exceeding the actual attic dimensions. The reviewer later learned Dayspring subcontracts asbestos work to third parties rather than performing it in-house. If you need asbestos abatement, get competing bids.
- Two of the three recent 1-star reviews describe scheduling and communication breakdowns: one customer waited three weeks without getting a technician visit, another had billing confusion that led to a delayed refund. The owner responses show the company tracks complaints and follows up, but the pattern suggests the front office can lose track of jobs during busy periods.
- Their service area spans most of Montana across 7 locations. Confirm which office and crew will handle your specific job and what the realistic response time is for your city.