Provider profile
Dayspring Restoration of Great Falls
Provider snapshot
What this listing says
Great Falls homeowners dealing with water damage or mold who want a single Montana-based company with 7 locations to handle everything from emergency dryout through mold removal and reconstruction.
Best for
- Great Falls residents who need water damage dried out and any resulting mold handled by one company without coordinating multiple contractors.
- Montana homeowners who want a company with multiple locations statewide, so emergency crews can arrive quickly regardless of where the property is.
- Situations where water damage has already led to mold growth and you need the same team to handle extraction, drying, remediation, and reconstruction.
- Commercial property owners who need restoration work on hotels, office buildings, or other large facilities, since reviewers confirm they handle commercial jobs.
- Insurance-referred jobs where the company manages both the restoration work and the claims coordination through staff like Samantha and Josh.
About this company
Dayspring Restoration is a Montana-based restoration company headquartered in Great Falls, operating from 7 locations across the state since 1989. Their Google category is water damage restoration, and that is their core business. Mold remediation is a related service they offer alongside water damage, fire damage, sewage cleanup, and full reconstruction. They handle residential and commercial work and market themselves as a single-source provider: one company manages the job from initial emergency response through rebuild.
The mold-specific work includes remediation, HVAC mold cleaning, structural mold removal, and decontamination. Their website states they use HEPA filtration during cleanup and set up containment to prevent spread. They also offer mold testing, though their own website notes that Montana law requires an independent industrial hygienist to test mold and provide a remediation plan. They use DocuSketch 3D site imaging for documentation. Their crews hold IICRC credentials and RIA certification.
The company has operated for over 35 years under the same brand. With 7 locations spread across Montana, they claim response times as fast as 60 minutes. Multiple reviewers confirm late-night and weekend arrivals, including a 2 a.m. roof leak response and a 9:30 p.m. sewage arrival in Lewistown. They also handle commercial properties, with one reviewer mentioning hotel work in Great Falls.
At 4.7 stars across 86 Google reviews, the rating is solid. The volume of named employees in positive reviews is notable: at least 20 different staff members are called out by name, which suggests a sizable crew with consistent quality across individuals rather than one standout employee carrying the reputation.
Services
Service area
Headquartered at 2224 Vaughn Rd, Great Falls, Montana, with 7 locations statewide. Their website lists 70-plus service area cities spanning most of Montana, including Great Falls, Billings, Bozeman, Missoula, Helena, Butte, Livingston, Hamilton, Anaconda, Big Sky, Dillon, and Polson. The list also includes Post Falls, Idaho and Cody, Wyoming. One reviewer in Lewistown (about 100 miles from Great Falls) received a 9:30 p.m. response, confirming they travel well beyond the immediate Great Falls area. The breadth of the claimed service area is unusually large for a single company, even with 7 locations.
Review consensus
Joey is the most frequently named employee, appearing in at least 12 reviews spanning sewage cleanup, water extraction, mold work, and sanitizing jobs. Reviewers describe him as skilled, responsive, and willing to work late. Dan appears in at least 8 reviews as the mitigation team lead, praised for daily check-ins and clear communication during the drying process. William Tarman draws multiple mentions for knowledge and communication, with three separate reviewers in February 2025 independently praising his work on pipe burst and flood jobs. John and Geoff are paired together on a mold job one reviewer called "very, very challenging" in cramped conditions. Adam handles coordination and direction. On the rebuild side, Tim gets praise for drywall finishing, Nigel for workmanship, and Samantha for managing the insurance process. A repeat customer (Josie Gordon, 12 reviews on Google) used Dayspring twice and singled out Dan both times. Emergency response speed is a consistent theme: multiple reviewers report same-day or same-hour arrivals, including late evenings and weekends.
3 found across 86 total reviews at 4.7★. Three 1-star reviews in the last 18 months describe three separate situations. Delain Riphenburg (January 2026) called about mold growing in a wall and says no one called back for two weeks. The owner's response states Adam returned the call the next day and left a voicemail that went unanswered, so this appears to be a missed connection rather than neglect. Peggy McNees (November 2025) describes a trauma/bio cleanup that cost $23,000 and took 3.5 weeks. She says they cleaned unnecessary areas, tore up more flooring than needed, and the chemicals warped her hardwood floor. The owner's response defends the scope as required by health and safety standards and says demolition was authorized. This is a cost-and-scope dispute on a high-stress job. Benjamin Truman (September 2025) called about a roof leak, received a 2 a.m. emergency tarp placement, but says the tarp only slowed the leak. He was then charged $2,400 for running a dehumidifier in a room still taking water plus $310 for ceiling demolition. His attempts to negotiate were met with identical copy-pasted emails threatening collections. The owner's response says the work was emergency mitigation, not permanent repair, and was performed to industry standards.
All three negative reviews come from single-review or low-review-count accounts (1, 3, and 2 reviews respectively), while the most detailed positive reviews come from established reviewers including a Local Guide with 31 reviews and a repeat customer with 12. The owner responds to 100% of recent negatives, but response quality varies. The response to delain riphenburg provided specific facts (Adam called back on 1/23, left voicemail) that reframe the complaint. The response to Benjamin Truman starts with empathy but ends with a veiled collections threat. The response to Peggy McNees is the longest and most detailed but reads more like reputation management than genuine engagement with her specific concerns about the warped floor and unnecessary demolition.
Joey/Joey Forest (technician — praised repeatedly across 12+ reviews for cleanup, sanitizing, mold work, and emergency response). Dan/Daniel (mitigation team lead — praised in 8+ reviews for daily communication and drying oversight). William Tarman (technician — praised in multiple 2025 reviews for knowledge and communication on flood jobs). John (technician — praised for mold work in cramped conditions, drywall, and rebuild). Adam (coordinator/manager — praised for efficiency and direction, also named in owner response as the person who returned a negative reviewer's call). Geoff/Geff/Jeff (technician — praised alongside John on mold jobs). Tim (rebuild — praised for drywall mudding and texturing). Josh (project manager — praised for communication). Samantha (insurance coordination — praised for persistence through long claims process). Nigel (rebuild — praised for workmanship). Troy (mold abatement — praised). Cody (technician — praised for commercial hotel work and careful furniture handling). Steve (technician — praised). Nick/Nicholas (technician — praised). Tre/Trey/Tristan (technician — praised for sanitizing and cleanup). Sky (wall repair — praised). Andrew (cleanup and moveout — praised for calm demeanor). Glen/Glenn (rebuild — praised). Paul (rebuild — praised). Hailey (packing — praised). Zach (demo — praised). Marcy, Mandy, Jack (packing team — praised for professionalism).
Ask for Joey or Dan if you need emergency water extraction or mold remediation, as they have the longest track record of named praise. For rebuild work, request Tim or Nigel. Get a written scope of work with cost estimates before any demolition begins, especially on insurance-covered jobs where scope can expand. Since they offer both testing and remediation, bring in your own independent industrial hygienist for the mold assessment before authorizing their remediation work.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. Their own website acknowledges that Montana law requires an independent industrial hygienist for mold testing, but confirm that your test will come from a truly independent third party before authorizing remediation.
- Mold is not their primary business. They are a water and fire restoration company that also does mold work. If your situation is mold-only with no water damage history, a mold-focused company may fit better.
- One reviewer described a $23,000 bio cleanup that took 3.5 weeks, with complaints about unnecessary demolition and warped hardwood floors. The owner's response cited health and safety requirements and signed authorization. Cost disputes on large insurance-covered jobs are worth watching for.
- Another reviewer was charged roughly $2,700 for running a dehumidifier in a room where the roof leak had not been fully sealed. The owner's response clarified it was emergency mitigation, not permanent repair. Ask upfront what the scope and cost will be before mitigation begins.
- Their claimed service area spans 70-plus cities across Montana, plus Post Falls, Idaho and Cody, Wyoming. That is a massive geographic range. Confirm realistic response times for your specific location.