Provider profile
Northwest Restoration
Provider snapshot
What this listing says
Flathead Valley homeowners dealing with mold after water damage who want one crew to handle extraction, remediation, and rebuild — especially useful for remote or seasonal cabins that are hard to reach in winter.
Best for
- Flathead Valley property owners who need mold remediation combined with the water damage repair that caused it.
- Owners of remote cabins or seasonal homes that are difficult to access in winter conditions.
- Buyers who want a single company to go from emergency water extraction through mold removal to finished reconstruction.
About this company
Northwest Restoration is a locally owned restoration company based in Columbia Falls, Montana, serving the Flathead Valley from Kalispell to Bigfork. They handle water damage, fire damage, mold remediation, biohazard cleanup, and full reconstruction. Co-owners Ian Baker and Gregg Jones run the operation. Their primary identity is general disaster restoration, with mold work as one piece of a broader service mix.
What stands out is their focus on remote and winter access. Their trucks and equipment are set up for snow, ice, and unmaintained roads — a real factor in northwest Montana where seasonal cabins can sit for months unventilated. They claim to be one of only two companies in the state holding the IICRC Mold Remediation Specialist designation, alongside Master Water Restorer and Commercial Drying Specialist credentials. They also handle the rebuild after remediation, so you are not coordinating separate contractors.
Services
Service area
Based in Columbia Falls, Montana. Serves Kalispell, Whitefish, Bigfork, Lakeside, and Columbia Falls — the core Flathead Valley. Also claims to reach remote and seasonal properties throughout northwest Montana, including locations with difficult winter access.
Review consensus
Heath and Danen are the most frequently named field crew — reviewers describe them responding quickly to basement floods, setting up drying equipment, and returning daily to monitor progress. Gregg (sometimes spelled Greg) is praised for knowledgeable assessments and honesty; two separate reviewers say he told them their issue was small enough to handle on their own. Ian draws praise for fast initial response, clear explanations, and willingness to consult without pressure. Rhonda Polm specifically called out fair pricing and transparency about what was optional versus necessary in her crawl space.
0 found across 25 total reviews at 5.0★. No negative reviews exist in the recent window to analyze. Every review in the dataset is 5 stars.
The recurring theme across reviews is honesty — multiple customers describe situations where the crew assessed damage and either recommended a smaller scope than expected or told the homeowner they could handle it themselves. This is unusual for a restoration company, where the incentive typically runs toward larger scopes. Whether this reflects genuine company culture or selective review posting is impossible to tell from 25 reviews.
Heath (field technician — positive across 7+ reviews for fast response and daily follow-up). Danen (field technician — positive across 7+ reviews, always mentioned alongside Heath). Gregg/Greg Jones (co-owner, assessor — positive across 5+ reviews for knowledgeable assessments and honesty). Ian Baker (co-owner — positive across 6+ reviews for quick response, clear communication, and no-pressure consultations). Chad (field technician — positive in 1 review for going above and beyond).
Every piece of review data points the same direction: fast response, honest scoping, and a field crew that customers remember by name. The absence of any negative reviews makes it impossible to identify weaknesses. If you hire them for mold work, get an independent test first to confirm the scope, then ask for Gregg or Ian to walk the assessment with you.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company finding the mold is the same one billing to remove it. Ask for an independent mold assessment before committing to their remediation scope.
- This is a restoration company that also does mold, not a mold-focused specialist. Most of their reviews describe water damage and flood response, not mold jobs specifically.
- With only 25 Google reviews, there is limited public feedback to evaluate. A perfect 5.0 rating at this volume could shift with a handful of future reviews.