Dayspring Restoration of Butte

Cody is the most frequently named employee across the entire review set, praised for fast response, clear communication, and hands-on cleanup work in basement floods and sewer backups. Brian appears almost as often, typically alongside Cody, with reviewers describing them as a reliable pair. Brock handles project coordination and follow-up calls, drawing praise for responsiveness and keeping homeowners informed throughout drying periods that stretch over days or weeks. Mark, Jeff, and Joe round out the field crew with consistent positive mentions. Multiple reviewers specifically noted sub-one-hour response times for emergency calls. Agata Stypula-Hasiec described a mold remediation job handled by Brock, Cody, Jeff, Mark, Brian, and Bryce, followed by a content move-back months later. Donna Jones praised Jennifer (operations manager) and Aaron Jones (estimator) for navigating insurance claim frustrations. Holly Herring named Cody and Brian for inventory and salvage work after a house fire.

2 found across 69 total reviews at 4.7★. Mar Nakwas left a 1-star review (May 2025) that started as praise for the sewage cleanup by Cody, Memphis, Mark, Mat, and Mike, then turned negative during the basement reconstruction. The complaint: the bid grew after a deposit, with additional charges claimed for work the reviewer believed was already included. When the reviewer canceled, Jen deducted money from the refund for pack-out work the reviewer says had already been paid. The owner response acknowledged the frustration, apologized, and offered to review documentation but did not dispute the specific billing claims. Kathleen Scott left a 1-star review (April 2025) describing abandoned basement work on her elderly parents' home with no communication that the company had decided not to return. The owner response said their calls were not returned and that they helped secure a bid from another contractor and assisted with the insurance claim. The two accounts directly conflict on who stopped communicating.

A clear split runs through the reviews: the emergency mitigation side (water extraction, sewage cleanup, fire board-up) draws almost uniformly enthusiastic feedback, while the two negatives both involve the reconstruction and billing phase. This is a common pattern in restoration companies where the fast-response field crew and the longer-term rebuild operation function almost as separate businesses. The owner responds to both negatives with detailed, personalized replies rather than templates, which suggests active reputation management. One reviewer, Brock Babbitt, left a 5-star review with no text and zero other reviews; the name matches a frequently praised project coordinator, which is worth noting as a possible employee review.

Cody (field technician — positive, most frequently named across dozens of reviews for water extraction, sewage cleanup, communication, and fire mitigation). Brian (field technician — positive, consistently named alongside Cody for cleanup and restoration work). Brock (project coordinator — positive, praised for responsiveness, follow-up calls, and keeping homeowners informed; note: a 5-star review from "Brock Babbitt" with 0 reviews and no text exists). Mark (field technician — positive, named in multiple cleanup and mitigation jobs). Jeff (field technician — positive, named for mitigation, drying checks, and mold remediation). Joe (field technician — positive, named for cleanup and demolition). Memphis (field technician — positive, named for sewage cleanup). Bryce/Brice (field technician — positive, named for cleanup and restoration). Mike (field technician — positive, named in cleanup crew). Mat (field technician — positive, named for pack-up work). Jennifer/Jen (operations manager — mixed; praised by Donna Jones and Ryan Johnerson for insurance help and responsiveness, but named by Mar Nakwas in billing dispute over refund deductions). Aaron Jones (estimator — positive, praised for navigating insurance claims). Ashley/Ashleigh (support staff — positive). Jordan (office staff — positive, praised for making a customer feel comfortable). Jay (field technician — positive). Isaac (field technician — positive, older reviews from Missoula). Garette Hanslik (field technician — positive, older review). Morgan Boggs (field technician — positive, older review). Gauge (field technician — positive, older review). Joe Bosten (field technician — positive, older review). Chase (field technician — positive, older review for ceiling tile work).

For emergency water extraction and sewage cleanup, this crew delivers fast response and clear communication. Ask for Cody and Brian by name. The risk point is the reconstruction phase: get the full scope and cost in writing before any deposit, and confirm what happens to your money if either side cancels. If you need mold remediation, request the name of the independent industrial hygienist they work with and verify that person has no financial relationship with Dayspring.