Provider profile
Premier Carpet Cleaning & Restoration
Provider snapshot
What this listing says
Billings homeowners dealing with water damage that led to mold growth, where a single company handling extraction through remediation and rebuild simplifies the process.
Best for
- Billings-area homeowners who need water damage cleanup and want the same company to handle mold testing and remediation that follows.
- Rental property owners and realtors who need fast turnaround carpet cleaning before listings or tenant turnover — multiple reviewers mention realtor referrals and tight timelines.
- Homeowners with pet damage or deep-set carpet stains who have been told their carpet needs replacing — reviewers repeatedly describe carpet that looked beyond saving coming back to life.
- Anyone dealing with a basement flood or burst pipe in a Montana winter who needs someone on-site within an hour, including nights and weekends.
- Commercial or residential properties needing crawl space mold work or post-water-damage reconstruction under one contract.
About this company
Premier Carpet Cleaning & Restoration is a family-owned restoration company in Billings, Montana, run by Don and his son DJ for over 20 years. Their primary identity is water damage restoration, but they handle the full chain from water extraction through mold testing, remediation, and structural rebuild. They also do high-volume carpet cleaning, which is how most Billings residents first encounter them.
On the mold side, they use containment with negative air pressure, HEPA filtration, and antimicrobial treatments. They send samples to a third-party lab for analysis rather than interpreting results in-house, and they use thermo-hygrometers and thermal imaging to find hidden moisture. They offer free mold inspections and claim same-day service availability. They also handle unusual jobs like drug lab cleanup, asbestos and lead removal, and marijuana grow-house remediation.
The company holds IICRC credentials and a BBB A+ rating. They are locally owned and operated out of 525 Liberty St in Billings. Don handles much of the customer contact and quoting, while DJ, Eric, and other technicians run the field work. Multiple reviewers mention being referred by realtors, suggesting the company has strong relationships with the local real estate community.
A perfect 5.0 rating across 146 Google reviews is genuinely rare for any service company. That volume with zero negative reviews suggests either a very small, hands-on operation where the owner controls quality on every job, or aggressive review management. The carpet cleaning reviews are overwhelmingly specific and detailed, which leans toward the former.
Services
Service area
Based at 525 Liberty St in Billings, Montana. The company serves Billings and surrounding areas. Their website claims coverage across Montana and surrounding areas, but as a small family operation, their realistic emergency response radius is likely the greater Billings metro. Confirm travel fees and timing for locations outside Yellowstone County.
Review consensus
Don gets the most mentions by name — reviewers describe him as responsive, fair on pricing, and willing to accommodate tight schedules. DJ handles field work and draws praise for paint removal, pet stain extraction, and carpet restoration that exceeded expectations. Eric is frequently named for being thorough, knowledgeable about carpet care products, and taking extra time on jobs. Several reviewers mention being repeat customers for years. Realtors refer clients to them regularly. Competitive pricing, same-day or next-day availability, and stain removal on carpet that owners had written off are the strongest recurring themes.
0 found across 146 total reviews at 5.0★. No negative reviews found in the 18-month recency window. With 146 total reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews to evaluate.
A perfect 5.0 across 146 reviews is statistically unusual. The reviews themselves read as authentic — they name specific staff, describe specific stains and situations, and include details like realtor names and room counts. One possibility is that the company simply operates at a scale where the owner touches every job and resolves problems before they become reviews. Another is that negative reviews have been removed over time. There is no way to determine which from the available data.
Don (owner — positive across many reviews for scheduling, pricing, and hands-on work). DJ (technician, Don's son — positive for carpet restoration, paint removal, water mitigation, and rebuild work). Eric (technician — positive for thoroughness, product knowledge, upholstery cleaning, and professionalism). Brenden (technician — positive, mentioned once alongside Eric for upholstery work). Cory (technician — positive, mentioned for rental carpet transformations).
If you are in the Billings area and need water damage or mold handled quickly, this is a strong option with a long track record and a tight family operation. Ask for Don when scheduling and get clarity on what the free inspection covers versus what triggers paid work. Because they handle testing and remediation under one roof, consider getting an independent mold assessment if the scope of remediation they propose is large or expensive.
Keep in mind
- They do both mold testing and mold remediation. That means the company telling you whether you have a mold problem is the same company that profits from fixing it. Ask whether you can get an independent test first, or request that they share the third-party lab results directly with you.
- Their website claims to serve "Montana and surrounding areas," which is extremely broad for a small family operation based in Billings. Confirm travel fees and response times if you are outside the Billings metro.
- Most of their 146 reviews focus on carpet cleaning, not mold or water damage work. The handful of water damage reviews are positive, but the sample size for mold-specific work in the review data is thin.
- They advertise a price-match guarantee and "most competitive pricing in Montana." Get the match commitment in writing before work begins.
- The free mold inspection is a sales funnel — the inspection is free, but if they find issues, the paid testing and remediation follow from the same company. Understand the boundary between free and paid before the visit.