Provider profile
Newman Restoration
Provider snapshot
What this listing says
Billings-area homeowners and commercial properties needing mold remediation alongside water or fire damage work from a family-run restoration company with 24/7 emergency response.
Best for
- Billings, Big Sky, or Sheridan homeowners dealing with water damage that has led to mold growth, where having one company handle both saves time.
- Commercial property managers needing emergency restoration with documented project history, including work for Scheels, Billings Federal Credit Union, and Yellowstone Valley Animal Shelter.
- Homeowners who want a single point of contact for insurance coordination, since multiple reviewers credit Matt with going line-by-line through insurance paperwork.
About this company
Newman Restoration is a family-owned restoration company based in Billings, Montana, with additional offices in Sheridan, Wyoming and Big Sky, Montana. Andrew and Rebecca Newman own and operate it. Andrew grew up in the trade working for his parents, who ran their own restoration and cleaning company. The team lists 48 years of combined experience across its staff.
Mold is one piece of a broader restoration operation. They handle water damage, fire and smoke damage, sewage cleanup, trauma and biohazard scenes, chimney sweeping, air duct cleaning, and carpet cleaning. For mold specifically, their website describes inspection, testing, removal, and clearance testing. They also offer hypochlorous fogging, a chemical-free disinfection method they market for homes, businesses, and healthcare settings. The firm holds IICRC certification and a CERC (Certified Environmentally Responsible Contractor) designation.
Services
Service area
Newman Restoration is headquartered in Billings, Montana, with additional offices in Big Sky, Montana and Sheridan, Wyoming. They serve both residential and commercial properties across these three locations. Their Montana phone line is (406) 672-2819 and their Wyoming line is (307) 752-9300.
Review consensus
Matt (operations manager) gets the most mentions by name, praised for scheduling, insurance coordination, and going above and beyond for clients. Nick (lead technician) and Will draw repeat praise as a chimney and duct cleaning team, with reviewers noting they leave homes cleaner than they found them. Andrew (owner) is mentioned often for responsiveness and hands-on involvement. Coye and Robert were praised for board-up work after vandalism. Hannah drew praise for communication during the initial contact process. Multiple reviewers highlight middle-of-the-night emergency response and same-day or next-day arrival.
1 found across 333 total reviews at 4.9★. One 3-star review from a Local Guide (52 reviews) reported that the crew threw away belongings unrelated to the flooded area. The owner responded saying they could not find any record of work for that reviewer and stated the company never discards items without explicit permission. The complaint may involve a different company, but the disagreement itself is unresolved.
The single recent negative drew a detailed, personalized owner response that disputed the facts rather than offering a template deflection. The owner challenged the reviewer's identity in their records, which is either a credible defense or an aggressive dismissal depending on what actually happened. With only one negative in 18 months across 333 reviews, there is no pattern to analyze.
Matt (operations manager — praised repeatedly for scheduling, communication, insurance help, and mold inspections). Nick (lead technician — praised for chimney sweeping, duct cleaning, and mold remediation work). Andrew (owner — praised for responsiveness, hands-on involvement, and overall leadership). Will (technician — praised alongside Nick for chimney and duct cleaning). Anthony (technician — praised for punctuality and professionalism). Coye (project manager — praised for board-up and emergency work). Robert (technician — praised for water damage setup and cleanup). Hannah (business development — praised for communication and connecting clients with services). Caleb (technician — praised for water damage work alongside Robert). Michael (technician — praised for Big Sky team work). Jacob (technician — praised for duct cleaning professionalism).
With 333 reviews at 4.9 stars and only one sub-4-star review in the past 18 months, Newman Restoration has an unusually clean track record for a restoration company. Ask for Matt if you want someone to walk through the insurance process with you. If mold is your primary concern, ask upfront whether they will use a third-party testing company or do the testing themselves.
Keep in mind
- Newman Restoration does both mold inspection and mold remediation. Their FAQ page says they do not test for mold due to conflict of interest, but their mold inspection page describes air sampling, surface sampling, and clearance testing. Ask directly how testing and remediation scoping are separated.
- The company covers Billings, Big Sky, and Sheridan across two states. If your property is outside these three towns, confirm response time and whether they charge travel fees.
- Most reviews reference water damage, chimney cleaning, or duct work. Mold-specific reviews are less common, so you have less peer feedback on that service line.