ServiceMaster of West Plains

Joel (Ponting) is the most frequently named staff member, appearing in at least six positive reviews for water damage jobs. Reviewers describe him as responsive, communicative, and good at coordinating multi-trade projects. Creed Finley draws praise as a crew chief who works efficiently alongside Joel. John Cobb is named in one recent review for handling a whole-house water loss. Multiple reviewers highlight fast response times and daily communication during drying and restoration. Katy Comstock, a Local Guide, reports using them for both fire and water damage and having good experiences with their employees across both jobs.

2 found across 38 total reviews at 4.5★. One 1-star review from Grady Wylie (October 2025) contains no text, making it impossible to assess. The more informative complaint is Amanda Savoie's 2-star review (April 2025), a Local Guide with 213 reviews. She describes using them after a house fire and finding them adequate for water cleanup but not fire or smoke damage. She says they left surfaces covered in residue, had to be called back twice, and still did not finish the work. She also reports being billed for tasks that were not performed. She notes the manager communicated well and tried to work with her, but the crew's execution fell short.

The review history reveals a company whose strength is clearly water damage restoration. Nearly every detailed positive review describes a water loss scenario. The single detailed negative is about fire damage, where the reviewer specifically says they would not recommend them for fire or smoke work. This suggests a gap between their water damage competency and their fire damage capabilities. The company has not responded to either recent negative review, which limits the ability to assess how they handle complaints.

Joel Ponting (project coordinator / operations — strongly positive across multiple reviews). Creed Finley (crew chief — positive, praised for efficiency). John Cobb (general manager — positive, named in one recent water loss). Jarrod/Jared Girdley (rebuild work — positive, praised for kitchen mold rebuild and responsiveness). Mike (technician — positive, praised for careful demo and drying). Armando (technician — positive, thanked for empathy and kindness).

Ask for Joel if your job involves water damage. That is where this company has its track record. If your issue is fire or smoke damage, press for specifics on their process and ask whether the same crew handles fire jobs. Get any scope of work in writing and cross-check the final bill against what was actually completed.