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What this listing says
Greater St. Louis homeowners dealing with water damage or mold after a flood, burst pipe, or sewage backup who want a franchise-backed team with strong local ownership under Ryan Shaner.
Best for
- Greater St. Louis homeowners who need water extraction and drying after a flood, burst pipe, or sewage backup.
- Homeowners who want a single company to handle both mold testing and remediation without coordinating multiple contractors.
- Property owners on the Illinois side of the metro (Shiloh, IL area) who need weekend or after-hours emergency response.
- Commercial property managers who need a restoration team that can work directly with insurance adjusters on documentation.
About this company
Restoration 1 of Greater St. Louis is a franchise location based in Valley Park, MO, operating as part of what the parent company calls the largest independent restoration network in the country. Ryan Shaner runs this location and shows up personally on jobs. The team handles water damage, fire damage, mold remediation, sewage cleanup, and crawlspace encapsulation across the greater St. Louis metro, including parts of southern Illinois.
The mold page on their website references IICRC technicians, ANSI/IICRC S520 standards, and HEPA-filtered equipment. They describe a five-stage mold process: inspection, testing, containment, removal, and verification. They also offer free inspections so homeowners can decide whether to file an insurance claim or pay out of pocket. Nothing on the website stands out as genuinely unusual for a restoration franchise — the equipment and methods described are standard for the industry.
This location has been operating for about four years. Ryan Shaner is the local owner-operator and is named by reviewers going back to 2020. Multiple reviews describe him personally walking through the process, answering calls at odd hours, and showing up on-site. The franchise model means national training and resources, but the local operation is small enough that the owner stays hands-on.
4.8 stars across 86 Google reviews is strong for a restoration company. Only one review at three stars or below appeared in the last 18 months. Repeat customers and local business owners make up a noticeable share of the positive reviews, which suggests consistent service over time rather than a burst of one-time ratings.
Services
Service area
Restoration 1 of Greater St. Louis is headquartered in Valley Park, MO. Reviews confirm jobs in the Valley Park area, Shiloh IL, and surrounding Greater St. Louis communities on both sides of the river. The website claims to serve the broader Greater St. Louis area without naming specific cities or counties.
Review consensus
Ryan Shaner is named in more than 20 reviews and consistently praised for personal involvement, fast response times, and honest communication. Reviewers describe him answering calls at 2 AM, showing up the same day, and walking homeowners through each step. Ivy in the office gets repeated praise for responsiveness and follow-through. Technicians Joe (Joseph Haun), Austin, Donnie, Bryan, and Charlie are all named positively for hands-on work. Multiple reviewers mention competitive pricing and final bills coming in at or below estimates. Several commercial clients and repeat customers confirm consistent quality over multiple jobs.
1 found across 86 total reviews at 4.8★. The single recent complaint describes a gap between the restoration and rebuild phases. The reviewer said the rebuild team operates separately from the restoration crew, the two did not coordinate, and the company was slow to communicate about delays. The owner responded with an apology acknowledging communication and coordination failures, but the response was generic and did not address the specific rebuild-phase disconnect.
The owner responds to negative reviews, but the single recent response reads as a template rather than a specific engagement with the complaint. With only one negative in 18 months this is a thin sample, but worth watching if the restoration-to-rebuild handoff is part of your project.
Ryan Shaner (owner/operator — consistently positive across 20+ reviews). Ivy (office coordinator — positive, praised for responsiveness by multiple reviewers). Joseph Haun / Joe (technician — positive). Austin (technician — positive, praised for craftsmanship). Donnie (technician — positive). Bryan (technician — positive). Charlie (technician — positive). Spencer (technician — positive). Mike (technician — positive).
Ask for Ryan Shaner to walk you through the scope before work begins. If your project includes reconstruction, ask upfront how the handoff between the restoration crew and the rebuild team works and who your single point of contact will be through both phases. With 4.8 stars and only one complaint in the last 18 months, the odds are strongly in your favor.
Keep in mind
- Restoration 1 of Greater St. Louis does both mold testing and mold remediation. When the same company that finds the mold also gets paid to remove it, there is a financial incentive to recommend more work. Consider getting an independent mold test before agreeing to remediation.
- The restoration team and the rebuild team are separate groups within the company. One reviewer reported that these teams did not coordinate well, leading to delays and poor communication during the reconstruction phase.
- This is a franchise location. The corporate Restoration 1 brand sets training and standards, but the local operation, pricing, and service quality depend on the individual franchise owner.
- The website mentions serving the broader Greater St. Louis area without listing specific cities. Reviews confirm jobs in Valley Park, Shiloh IL, and surrounding communities, but confirm availability for your specific location before booking.