Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
St Peters and St. Louis metro homeowners dealing with basement flooding or water damage who need same-day plumbing repair and water cleanup from a single company.
Best for
- St Peters and St. Charles County homeowners who need water extraction and mold remediation after a basement flood or pipe burst.
- Situations where the water damage started with a plumbing failure — Roto-Rooter can fix the pipe and handle the restoration in a single visit.
- Commercial property managers in the St. Louis metro who need scalable flood response with insurance documentation.
- After-hours emergencies — they staff 24/7/365 and do not charge extra for weekend or holiday calls.
- Homeowners who want their restoration company to coordinate directly with their insurance provider.
About this company
Roto-Rooter Plumbing & Water Cleanup operates out of St Peters, Missouri, serving the broader St. Louis metro area. This is a national franchise — the Roto-Rooter name has been around since 1935 — but the St Peters location runs its own crews under manager Ryan Mager. Their main differentiator for mold work: they handle the plumbing problem that caused the water damage and the restoration afterward, so you make one call instead of coordinating a plumber and a separate restoration company.
Their water damage crews are IICRC-certified and follow IICRC drying standards. The website describes a structured cleanup process: containment, extraction with commercial-grade vacuums, removal of unsalvageable materials, sanitation with air purification equipment, then monitored drying with air movers and dehumidifiers using electronic moisture sensors. If mold is suspected, they bring in an indoor environmental professional to test, then their remediation team handles mitigation. They also work directly with insurance companies, handling documentation, photos, sketches, and drying logs.
The St Peters location covers a wide territory — the website lists 13 Missouri counties and 10 Illinois counties across the St. Louis metro. They run 24/7/365 with no extra charge for weekend or holiday calls, and they offer financing through Synchrony Bank. The location holds plumbing licenses for St. Louis city (MP: 311), St. Louis County (MP: P8061, D8061), St. Charles city (10189), and St. Charles County (P14-000124).
4.8 stars across 1,258 Google reviews is a strong number for a high-volume service company. Most of the positive reviews describe fast response times and technicians who explain what they find. The handful of complaints center on pricing surprises rather than workmanship.
Services
Service area
Headquartered at 1237 Jungermann Rd in St Peters, Missouri. Serves the entire St. Louis metro area across 13 Missouri counties (including St. Louis, St. Charles, Jefferson, Franklin, Lincoln, and Warren) and 10 Illinois counties (including St. Clair, Madison, and Monroe). The 23-county claim is broad — confirm response times for locations far from St Peters.
Review consensus
Mike (tech #325) is the most frequently named technician, praised across at least 10 reviews for taking time to explain problems, protecting flooring, and working efficiently. Sam draws similar praise for friendly service and clear communication on drain work. Travis gets repeat mentions for being thorough and respectful of customers' homes — one reviewer specifically noted he left no marks on hardwood floors. Chris, Robert, Matt, Nick, and Carl each appear in positive reviews. Amelia, a dispatcher, was praised by name for patience during an after-hours call. The dominant theme is fast response — multiple reviewers describe calling in an emergency and having a technician on-site within 30 minutes to an hour.
5 found across 1258 total reviews at 4.8★. Scheduling failures and pricing are the two threads. Yasmeen Salsa described a no-show with conflicting excuses from different staff, and said the same thing happened one to two months earlier — a repeat pattern with one customer. Cora Griffin booked a Saturday appointment online, then was told on Friday they don't work Saturdays and had to leave work to meet the plumber; she was also charged $700 for a garbage disposal replacement without any attempt at repair. Neal Rideout called about basement flooding, got an assessment, then waited over a week with no follow-up report — the owner response appears to be a mismatched template thanking him for "kind words." Donna reported being charged over $200 to change a bulb, plus toilet bowl scratching; the owner could not locate her in their system. Mizuki questioned a $400 charge for a 15-minute faucet install despite being a repeat customer.
Every owner response comes from Pat Swanson, Customer Satisfaction Manager, and follows the same template: express sympathy, ask the reviewer to email pat.swanson@rrsc.com with their address and a copy of the review. The responses do not engage with the specifics of any complaint. On Neal Rideout's 1-star review about no follow-up, the response thanks him for "kind words" — suggesting a copy-paste error. Two of the negative reviewers could not be found in the company's system, which the owner noted in the response. This is reputation management by template rather than substantive engagement. The pricing complaints are notable because several 4-star reviewers echo the same concern — they praise the work but note the cost was high.
Mike/Michael #325 (technician — positive, most frequently mentioned), Sam/Samuel (technician — positive, multiple mentions), Travis (technician — positive, multiple mentions), Chris (technician — positive), Robert (technician — positive), Matt/Matthew (camera tech — positive), Nick/Nic/Nicholas H (technician — positive), Carl (technician — positive), Tom (technician — positive), Jordan (technician — positive), Amelia (dispatcher — positive), Pat Swanson (Customer Satisfaction Manager — owner responses).
At 4.8 stars across 1,258 reviews, this location delivers consistent work — especially on emergency plumbing and water extraction. Ask for Mike #325, Sam, or Travis if you can. Get a written estimate before any work starts, because pricing surprises are the one recurring complaint even among otherwise-satisfied customers.
Keep in mind
- Pricing is the most common complaint in reviews. Multiple reviewers describe bills of $200-$700 for jobs that took 15-30 minutes. Get a written estimate before work begins.
- This is a national franchise. Service quality depends on which technician is dispatched, and scheduling is handled by an out-of-state call center — one 4-star reviewer noted estimated arrival times shifted from one hour to almost five hours.
- Mold remediation is listed as a service, but the website focuses heavily on plumbing and water damage. If your mold problem is not connected to a plumbing issue, confirm they will take the job and ask about their remediation scope.
- The service area claims 23 counties across two states. Response times will vary significantly depending on your distance from their St Peters headquarters.
- Two recent reviewers reported no-shows or missed appointments with poor follow-up communication. Confirm your appointment window the day of service.