Provider profile
Voda Cleaning & Restoration of St. Louis
Provider snapshot
What this listing says
St. Louis homeowners facing water damage or mold who want an owner-operated Voda franchise location with a perfect 5.0-star rating across 108 reviews and 24/7 emergency response.
Best for
- St. Louis metro homeowners dealing with basement flooding or water damage who need same-day emergency response and follow-up mold prevention.
- Property managers and commercial facility operators in west St. Louis County who need a single vendor for water damage, mold remediation, and ongoing carpet and tile maintenance.
- Homeowners with carpet, upholstery, or tile cleaning needs who want a company that also handles restoration work if deeper problems surface during cleaning.
- Church, school, or nonprofit facility managers who need after-hours or weekend service, since multiple reviewers confirm Sunday and off-hours availability.
About this company
Voda Cleaning & Restoration of St. Louis operates out of 11252 Midland Blvd in the Midland Blvd corridor, serving the St. Louis metro area. Voda is a multi-location brand with offices across the country; this is the St. Louis franchise run by owner Darren Hillis. The Google category lists them as a water damage restoration service, but they handle mold remediation, fire and smoke damage, storm damage, carpet cleaning, air duct cleaning, odor removal, tile and grout cleaning, and upholstery cleaning for both residential and commercial clients.
On the mold side, they do inspection, testing, containment, removal, and restoration. Their website describes using a professional-grade mold testing device to detect hidden mold before starting remediation. They carry IICRC certification. They also work directly with insurance providers on claims. Nothing about their mold equipment or methods stands out as unusual for a restoration company of this size, but the breadth of cleaning services alongside restoration work means they stay busy between emergencies.
Darren Hillis owns and operates the St. Louis location. Multiple reviewers describe him showing up personally for inspections, Sunday emergency calls, and even carpet cleaning jobs. That level of owner involvement is uncommon for a franchise operation. Staff members Nick, Malcolm, Joe, Cameron, Tom, Kenny, and Tony all appear by name in reviews, suggesting a stable crew.
The 5.0-star rating across 108 Google reviews is exceptional. Not a single reviewer has posted a rating below 5 stars in the last 18 months. That is rare for any restoration company, and especially notable at this review volume. It reflects either genuinely consistent service or a business that has not yet hit the scale where complaints become inevitable.
Services
Service area
Based at 11252 Midland Blvd in St. Louis, MO. The website lists dedicated pages for Ballwin, Chesterfield, Clarkson Valley, Creve Coeur, Frontenac, Maryland Heights, St. Peters, Town and Country, Webster Groves, Wildwood, Weldon Spring, Brentwood, Cottleville, Des Peres, Ellisville, Glendale, Kirkwood, Ladue, Manchester, Maplewood, Olivette, Overland, Richmond Heights, Shrewsbury, St. Ann, St. Charles, Sunset Hills, University City, Warson Woods, and Winchester. That covers most of St. Louis County and parts of St. Charles County.
Review consensus
Darren draws the most praise by a wide margin. Reviewers describe him showing up personally for inspections, responding on Sundays, providing honest assessments that sometimes mean telling the customer no work is needed (CT Ortman's review), and beating competitor bids (John Fessler). Malcolm appears in at least eight reviews for carpet cleaning, floor work, and water extraction, with consistent praise for care and friendliness. Nick gets named for carpet and tile work, with reviewers noting attention to detail and a focus on the task. Joe appears in several reviews for restoration and cleaning crew work, often alongside Malcolm. Cameron, Tom, Kenny, and Tony each appear once or twice in positive contexts.
0 found across 108 total reviews at 5.0★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 108 reviews, the record is uniformly 5 stars. There is no complaint data to analyze.
The review base includes a healthy mix of established reviewers and first-time accounts. Several Local Guides with significant review histories (Jim Hennessy at 195 reviews, Chris Heerdegen at 197 reviews, Craig Randle at 46 reviews) left detailed 5-star reviews, which adds credibility beyond the single-review accounts. The range of services reviewed is also notable: carpet cleaning, water extraction, mold remediation, odor removal, storm damage, and fire restoration all appear in separate reviews. This suggests the 5.0 rating reflects performance across the full service menu, not just one specialty. Chris Heerdegen's review is particularly telling: he paid double his previous carpet cleaner's rate and said he would never go back, describing past cleanings as inadequate by comparison.
Darren Hillis (owner — positive, praised across dozens of reviews for personal involvement, honest assessments, Sunday availability, and hands-on work). Nick (technician — positive, named in carpet cleaning, tile and grout cleaning, and general restoration). Malcolm (technician — positive, named in carpet cleaning, floor restoration, water extraction, and mold work). Joe (crew member — positive, named in restoration and cleaning jobs, often paired with Malcolm). Cameron (technician — positive, named once for carpet cleaning alongside Darren). Tom (technician — positive, named once for carpet cleaning). Kenny (technician — positive, named once in a restoration job). Tony (technician — positive, named once for water damage cleanup).
With zero negatives and 108 uniformly positive reviews, the data says this company delivers consistent results across cleaning and restoration. Ask for Darren if you want the owner involved in your assessment. Get an independent mold test before agreeing to remediation since they do both testing and removal. Confirm a written estimate before work begins, and verify the quoted price matches what you pay at the end.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem is the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- Voda is a franchise brand with locations across the country. The St. Louis location operates independently under Darren Hillis, but the website claims 'over 10,000 five-star reviews' across all Voda locations. This St. Louis office has 108 reviews on its own Google listing. Do not confuse the franchise-wide number with local track record.
- 108 reviews at a perfect 5.0 with zero negatives is statistically unusual. It leaves you with no third-party data about how the company handles problems when things go wrong.
- The service area listed on their website covers dozens of cities from St. Charles to University City to Kirkwood. Confirm response time and crew availability for your specific location before booking.