Provider profile
St. Louis Cleaning and Restoration
Provider snapshot
What this listing says
St. Louis County homeowners dealing with water damage or sewer backups who want a single company to handle mitigation through mold remediation, with insurance coordination built in.
Best for
- St. Louis City and County homeowners who need water damage mitigation and mold remediation handled by one company, particularly when insurance is covering the claim.
- Schools, hospitals, and commercial facilities looking for antimicrobial surface treatment using AEGIS Microbe Shield electrostatic application.
- Property managers needing a single vendor for recurring cleaning services — carpets, air ducts, kitchen hoods — alongside emergency restoration.
About this company
St. Louis Cleaning and Restoration is a family-owned restoration company based in St. Louis, operating since 1991. They handle water damage, fire damage, mold remediation, and biohazard cleanup for both residential and commercial properties. Most of their work comes through insurance company referrals — Nationwide, USAA, and others route claims directly to them.
The mold side of the business uses something unusual: they hold an exclusive arrangement with mPact Environmental Solutions to apply AEGIS Microbe Shield, a Dow Chemical antimicrobial coating, using electrostatic application. They call this their "Game Plan Service" — a three-step diagnose, treat, prevent process. They market it heavily toward schools, hospitals, and athletic facilities. Beyond mold and water, they also do carpet cleaning, air duct cleaning (NADCA-affiliated, HEPA filtration), kitchen hood and exhaust cleaning, and dryer vent cleaning.
Services
Service area
Headquartered in St. Louis, Missouri (63132). They serve St. Louis City, St. Louis County, and St. Charles County, listing over 30 specific suburbs including Chesterfield, Clayton, Kirkwood, Webster Groves, O'Fallon, St. Peters, Maryland Heights, Florissant, and Wildwood. The service area claims are broad but plausible for a company that has operated here since 1991.
Review consensus
Devin stands out across the review record — named in at least a dozen positive reviews for communication, careful work, and a calm demeanor during stressful situations. Kellen and Clay drew specific praise for follow-through and timeliness. Tim McDonald was called out as knowledgeable. Jordan earned recognition for drywall work. Multiple reviewers note fast response times, often same-day arrival. Several long-term commercial clients (schools, property managers) describe repeat engagements over years. Insurance coordination gets frequent mention — reviewers say the company handled claims smoothly.
3 found across 84 total reviews at 4.6★. All three complaints involve insurance-referred jobs where the homeowner felt the company prioritized the insurer over them. ANECIA FINCH described tornado damage mitigation where walls were not gutted, personal items were not removed, and portions of flooring were left in place — she named Devin, Anthony, Kenny, Tanner, and Shelly as responsible and reported mold growing in walls the company did not remove. James Martin described a basement flood job where items were discarded without an inventory list, a table was broken without disclosure, and the owner scheduled a follow-up visit but never showed. Matt Christie left a 1-star rating with no text. The owner responded to two of three with an identical template directing complainants to call the office.
The negative reviews share a structural pattern: all three were insurance-referred jobs, and the complaints center on scope disputes — homeowners expected more work than the company performed, then the company billed the insurer and moved on. This fits a common dynamic in insurance-driven restoration where the company's real client is the adjuster, not the homeowner. The template owner responses (identical wording on two of three) reinforce this — they read as reputation management rather than genuine engagement with the complaints.
Devin (crew lead/field — overwhelmingly positive across many reviews, named in one negative by ANECIA FINCH for incomplete mitigation). Kellen (field crew — positive, praised for communication and follow-through). Clay (field crew — positive, praised alongside Kellen). Tim McDonald (field/estimator — positive, praised for knowledge). Jordan (drywall — positive, praised for quality work). Kevin (staff/management — positive, praised by Lindsay Griffin). Mark (field crew — positive, multiple mentions). Logan (field crew — positive). Anthony (field crew — positive in some reviews, named in ANECIA FINCH's negative). Kenny (field crew — positive in Eric Balsman's review, named in ANECIA FINCH's negative). Tanner (field crew — positive in Marc Hard's review, named in ANECIA FINCH's negative). Shelly (office/communication — positive for handling calls, named in ANECIA FINCH's negative). DeMarcus (field crew — positive). Dylan (field crew — positive). Jacob (field crew — positive). Nate (field crew — positive). Patrick (field crew — positive). Myson (field crew — positive). Don (field crew — positive, praised by Bonnie Dee).
Most homeowners report fast, organized water damage work, and Devin's crew gets consistently strong feedback. But if your job comes through insurance, pin down the scope of work in writing before they start — the negative reviews all describe homeowners who assumed more work would be done than what the company and insurer agreed to. Ask for a written inventory if they need to move or discard any belongings.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company identifying the problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Most of their work comes through insurance company referrals. Two of three recent negative reviews describe disputes over scope of work — the company did less than what the homeowner expected, then collected payment from the insurer. Ask upfront exactly what work will and will not be included.
- Two recent reviewers reported personal items discarded or unaccounted for during pack-out and mitigation. One reviewer said no inventory list was provided. Ask for a written inventory before any belongings are moved.
- Their owner responses to negative Google reviews follow a template: "Please give us a call at (314) 428-3600 so we can address your concerns." None of the three recent negative reviews received a response that engaged with the specific complaint.