Provider profile
Restoration 1 of Central St. Louis
Provider snapshot
What this listing says
Central St. Louis homeowners dealing with basement water damage or mold who want owner Jim Rogers handling the job personally, not a rotating crew.
Best for
- Central St. Louis homeowners with flooded basements or sewer backups who need someone on-site fast — reviewers consistently report same-day or same-hour arrival.
- Buyers who want the business owner personally involved, not handed off to a dispatcher — Jim Rogers shows up to most jobs himself.
- Homeowners unsure whether they actually have a mold problem — multiple reviewers say Jim assessed their situation honestly, including telling them remediation was not needed.
- Insurance claim situations where you need a restoration company that documents damage in the format adjusters require and works directly with your carrier.
- Anyone who wants competitive pricing on water or mold work — several reviewers compared quotes and found Restoration 1 significantly cheaper than national competitors.
About this company
Restoration 1 of Central St. Louis is a locally owned franchise on Morgan Ford Road that handles water damage, fire damage, and mold remediation across the St. Louis metro. It operates as part of the Restoration 1 national network — billed as America's largest independent restoration company — but this location runs as an owner-operated shop where Jim Rogers, the owner, personally responds to most calls and site visits.
The mold remediation page describes a five-stage process: inspection, testing, containment, removal, and verification. The site references IICRC-certified technicians, HEPA-filtered equipment, containment barriers, negative air pressure, and ANSI/IICRC S520 standards. They also handle sewage cleanup, crawlspace encapsulation, burst pipe repair, fire damage reconstruction, odor removal, and emergency board-up. They claim to work directly with all insurance carriers.
What stands out is how many reviews describe Jim showing up the same day — sometimes within an hour — and talking homeowners through the damage honestly, including telling people when remediation was not needed. Multiple reviewers note he saved them money by not recommending unnecessary work. One reviewer (Colby LoBosco) reported a quote of $620 compared to a competitor's $2,000 for the same sewer cleanup.
With 69 reviews and a perfect 5.0-star rating on Google — and zero negative reviews in the past 18 months — this is an unusually clean track record. The volume is modest, but the consistency across seven years of reviews suggests a genuinely well-run operation rather than a fluke.
Services
Service area
Headquartered at 3441 Morgan Ford Road in St. Louis, Missouri. The website says they serve Central St. Louis and surrounding areas but does not list specific cities or counties beyond that. Reviews come from homeowners in the St. Louis metro. Ask about travel radius and any trip charges for jobs outside the immediate area.
Review consensus
Jim Rogers dominates the reviews. Reviewers name him in the vast majority of their feedback, praising his responsiveness (multiple reviewers report callbacks within the hour and same-day site visits), his willingness to explain damage honestly, and his refusal to upsell. Sarah Ellis praised Jim for being informative and setting clear expectations. Venus Martz said he stands above every contractor she has worked with. Katie Voss said he saved her money and was patient and honest. Nick Novak described Jim talking him through a mold concern over the phone and examining photos before even visiting. Jason Herley noted Jim told him which items did not need removal, rather than pushing for a full tear-out. Joseph Haun gets a mention from Jason Waters for being knowledgeable and detail-oriented. Competitive pricing is a recurring theme — Colby LoBosco reported paying $620 versus a $2,000 competitor quote for sewer cleanup.
0 found across 69 total reviews at 5.0★. No negative reviews found in the last 18 months. Across all 69 reviews at a 5.0-star rating, the record is spotless in the recent window.
The owner-operator model explains the consistency here. Jim Rogers personally handles most calls and site visits, which means the customer experience does not vary by technician or shift. This works at the current volume, but it is worth asking whether the same personal attention holds if they scale up or if Jim is unavailable.
Jim Rogers (owner — overwhelmingly positive across dozens of reviews for responsiveness, honesty, and hands-on involvement). Joseph Haun (technician — positive, praised by Jason Waters for being knowledgeable and detail-oriented). Andy (technician — positive, mentioned by Krystal alongside Jim for bathroom floor repair work).
This is an owner-run shop where Jim Rogers picks up the phone, shows up the same day, and tells you honestly what needs fixing and what does not. Ask for Jim by name and confirm he will be on your job. If your project involves fire damage or services outside water and mold, ask specifically how many similar jobs they have completed recently.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to remediation.
- This is a franchise location, not a fully independent company. The Restoration 1 brand, website, and marketing are corporate-controlled. The local operation is owner-run, but pricing structures and service procedures may follow franchise guidelines.
- The review volume (69 reviews over about seven years) is modest for a restoration company. The perfect 5.0 rating is impressive but based on a relatively small sample.
- The website lists a broad set of services (fire damage reconstruction, emergency roof tarps, pack-out services), but reviews overwhelmingly focus on water damage and mold. Ask about their actual experience with fire restoration before assuming the same level of hands-on ownership.