Provider profile
Midwest Flood Restoration
Provider snapshot
What this listing says
St. Louis homeowners dealing with basement flooding or sewer backups who want a water damage company that also handles the mold cleanup afterward.
Best for
- St. Louis metro homeowners who need water extraction and mold cleanup handled by the same crew in one project.
- Insurance-claim situations where you want the restoration company to communicate directly with your adjuster and handle the paperwork.
- After-hours emergencies — sewer backups or burst pipes discovered at night or on weekends — where same-day or next-morning response matters.
- Basement sewer backups in south St. Louis and the surrounding communities, which is the scenario reviewers describe most often.
- Commercial property managers needing water damage restoration for offices, warehouses, or apartment complexes across the metro.
About this company
Midwest Flood Restoration runs out of south St. Louis on Broadway, primarily handling water damage emergencies — burst pipes, sewer backups, basement floods. Mold remediation is a secondary service they offer when water damage leads to mold growth. Their mold page references HEPA filtration and containment, though the company's Google listing categorizes them as a water damage restoration service, not a mold company.
The operational pitch is speed: 30-minute response time, 24/7 live phone answering, and a claimed 100-mile service radius from St. Louis. They bill insurance directly and say they accept all insurance claims. Multiple reviewers confirm the insurance handling is a real strength — several describe Mike walking them through the claims process and communicating with adjusters on their behalf.
The About page claims over two decades of experience. Mike runs the operation and uses a personal email (mike@midwestfloodrestoration.com) as the company contact, suggesting an owner-operator structure rather than a franchise. The company has been featured on KMOX 1120, a St. Louis AM radio station.
4.9 stars across 78 Google reviews with zero negative reviews in the last 18 months is unusually clean. The review base spans from 2018 to early 2026, with repeat customers (Kathleen Suedkamp, Rose Rouner, Murry Bequette, Candice Huff) all returning for second incidents. That repeat rate is a stronger signal than the star count alone.
Services
Service area
Headquartered at 6727 S Broadway in south St. Louis, MO. They list 35 cities across both the Missouri and Illinois sides of the metro, including Arnold, Ballwin, Chesterfield, Clayton, Florissant, Kirkwood, St. Charles, and St. Peters in Missouri, plus Alton, Belleville, Collinsville, Edwardsville, and O'Fallon in Illinois. They claim a 100-mile service radius from St. Louis, which would extend well beyond the listed cities into rural areas where response times will be longer.
Review consensus
Mike draws the most mentions — reviewers describe him scheduling estimates the morning after a late-night call (Candice Huff), working directly with insurance companies on claims (Evan St. Louis, Murry Bequette, d maas, slf), explaining the restoration process clearly (Tyler Shaw, Robert Jones), and following through on commitments (Shantel Campbell, Mac). Rich and Moe get praise for fast, quality on-site work (Alex Baur). Adam handled a thorough basement job (Suzette Gmail). Robert assessed water damage for a new duplex owner and walked her through moisture readings (Jessica M). Richard earned praise for basement flood cleanup (Stefany Brot). Repeat customers are a recurring theme — Kathleen Suedkamp, Candice Huff, Murry Bequette, and Rose Rouner all came back for second incidents and left positive reviews both times.
0 found across 78 total reviews at 4.9★. No 1-star or negative reviews appear in the last 18 months across 78 total reviews at 4.9 stars. This means there is no recent complaint data to analyze. The absence of negatives is notable but also limits the ability to flag potential issues.
The owner-operator dynamic is the strongest pattern in these reviews. Mike is personally named in reviews spanning 2019 through 2026, suggesting he stays involved in day-to-day operations rather than delegating to a call center. Multiple reviewers specifically praise the insurance claims handling — not just doing the restoration work, but navigating the insurance process on the homeowner's behalf. This is an unusual level of involvement for a restoration company and likely explains the high repeat-customer rate.
Mike (owner/operator — praised repeatedly for insurance handling, responsive scheduling, and clear communication). Rich (field technician — praised for fast, quality on-site work). Moe (field technician — praised alongside Rich for quick execution). Adam (field technician — praised for thorough basement work). Robert (assessor — praised for damage assessment and explaining moisture readings). Richard (field technician — praised for basement flood cleanup).
If you need water damage restoration in St. Louis and want someone who will also handle the insurance paperwork, Mike and his crew have a strong track record. Ask for Mike directly when you call. For mold-only jobs, get an independent inspection first since they do both testing and remediation — and confirm who specifically will handle your project, since the positive reviews are heavily tied to a small named crew.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. A company that finds the mold also profits from removing it. Consider getting an independent mold inspection before committing to their remediation scope.
- This is a water damage company first. Mold remediation is an add-on service, not their core identity. If you have a mold-only problem with no water damage involved, a dedicated mold remediation firm may have deeper mold-specific experience.
- The 100-mile service radius from St. Louis is a big claim — that reaches into central Illinois and deep into rural Missouri. Response times at the edges of that range will not match the 30-minute promise for city jobs.
- Nearly half the Google reviews have no text at all, which limits the depth of independent quality signals. The reviews with substance are overwhelmingly positive, but the sample of detailed feedback is smaller than the total count suggests.
- The website uses a contact email tied to Mike personally. If Mike is unavailable, it is unclear who manages communication and scheduling.