Provider profile
ServiceMaster LRG of St. Charles
Provider snapshot
What this listing says
St. Charles homeowners and businesses dealing with water damage or mold after plumbing failures or Missouri River flooding, backed by a national franchise network with 24/7 response.
Best for
- Homeowners in St. Charles, St. Peters, or O'Fallon who need water damage mitigation and drying after pipe bursts or flooding.
- Commercial property managers needing mold remediation with containment and dehumidification for offices, retail, or warehouses.
- Insurance-referred customers looking for a restoration company that coordinates directly with their carrier on claims paperwork.
- Homeowners dealing with mold discovered after water intrusion who want a single company to handle demo, drying, and rebuild.
About this company
ServiceMaster LRG of St. Charles is a locally owned franchise of the national ServiceMaster Restore network, operating from 137 Compass Point Drive in Saint Charles, MO. Their primary work is water damage restoration and mold remediation for both homes and businesses across the St. Charles, St. Peters, O'Fallon, and St. Louis area. They also handle fire and smoke damage, storm damage, odor removal, and reconstruction.
Their commercial mold remediation page describes a process that includes containment, negative air pressure and filtration systems, dehumidification, and the use of moisture detectors, infrared cameras, and air quality meters to assess the extent of a problem. They handle both residential and commercial mold work, and their website references IICRC standards for their fire and water restoration work. They also offer pre-loss planning for commercial clients, carpet cleaning, and packout services for contents.
The franchise is locally owned but backed by ServiceMaster's national network, which has been in the restoration business for over 65 years and operates more than 800 locations. The local office staffs project managers who handle jobs end-to-end, with Leo Tossini and Joe Goodall appearing most frequently in recent reviews.
At 4.7 stars across 64 Google reviews, the rating is solid. Most reviews describe fast response times and strong communication from their project managers. The two recent one-star reviews stand out against an otherwise positive track record and both center on project manager behavior rather than the quality of the physical restoration work.
Services
Service area
Headquartered in Saint Charles, MO at 137 Compass Point Drive. The website lists St. Peters, St. Louis, and O'Fallon as additional service areas. Their blog content focuses on the St. Peters and St. Charles corridor. Available 24/7 for emergency response.
Review consensus
Leo Tossini is the most frequently named project manager, appearing in roughly a dozen reviews. Customers praise his communication, responsiveness, and hands-on involvement from initial assessment through completion. Joe Goodall draws similarly strong praise for clear planning and follow-through, with multiple reviewers noting he explained the process upfront and showed up personally to verify results. Mark, Sam, Sebastian, Ben, Tariq, Pat G., Noah, and Thomas also receive individual mentions for their field work. The dominant theme across positive reviews is speed of response and consistent communication throughout the project.
2 found across 64 total reviews at 4.7★. Two complaints in the last 18 months, both about project manager conduct. M Larson (August 2025) describes Leo as impossible to reach, unresponsive to calls and texts, and says he delayed their son's bedroom repair by two months. D Rickles (January 2025, a Local Guide with 60 reviews) describes a project manager who refused to provide contracts, scope of work, or documentation, sent workers without an appointment on a Saturday morning to remove drying equipment, tried to get them to sign documents falsely claiming work was complete, and refused requests to speak with a supervisor. The owner responded to D Rickles saying the name was not found in their customer database and invited them to call the office. The owner did not respond to M Larson's review.
Both negative reviews target the project manager layer rather than the field technicians. This is a common pattern with franchise restoration companies where the PM juggles multiple active jobs and communication gaps open up. The positive reviews show that when the PM is engaged, the experience is strong. The owner's response to D Rickles claims the name was not in their database, which could indicate a misattributed review or a customer using a different name. The 50% owner response rate on negatives is low.
Leo Tossini (project manager — praised by many for responsiveness and communication; one negative review calls him unreachable and blames him for a two-month delay). Joe Goodall (project manager — consistently praised for planning, communication, and follow-through). Mark (team lead — praised for kindness and efficient work). Sam (technician — praised for excellent work). Sebastian (technician — praised for organizing and going above expectations). Ben (technician — praised alongside Leo). Tariq (technician — praised alongside Leo). Pat G. (contact/project manager — praised for detail and thoroughness). Noah (technician — praised as hard worker). Thomas (technician — praised for storm damage cleanup). Tez (technician — praised alongside Sam). Brett (team lead — praised in older review). Josh (project manager — praised in older reviews for explaining options). Curtis (technician — praised for duct cleaning). Tracy (office staff — praised for fast setup). Lou (team member — praised for ensuring cleaning quality). Armando (mentioned by name in a thank-you review).
Ask for Joe Goodall or Leo by name and set communication expectations upfront. Get your scope of work, timeline, and documentation requirements in writing before work starts. The field crews consistently deliver, but the two negative reviews show that project management communication can break down when the PM is overextended.
Keep in mind
- Two recent one-star reviews describe project managers who were difficult to reach, delayed work, or refused to share documentation. Both complaints center on the management layer, not the field crews.
- This is a franchise operation. The local team handles your job, but the website and some content is corporate boilerplate, including references to Denver on their fire damage page. Confirm that your specific scope of work and timeline are documented in writing with the local office.
- They do not perform mold testing or inspection as a standalone service. You will need a separate company to test before and after remediation.
- Their listed service area includes St. Charles, St. Peters, O'Fallon, and St. Louis, which is a wide geographic spread. Confirm response time and crew availability for your specific location.