Provider profile
ServiceMaster DSI - Springfield
Provider snapshot
What this listing says
Springfield-area homeowners and businesses dealing with water damage or mold after storms, pipe bursts, or roof leaks who want a national-brand franchise with 24/7 response and insurance coordination.
Best for
- Springfield, Republic, Ozark, Battlefield, and surrounding areas when you need a restoration company with round-the-clock availability for water or mold emergencies.
- Homeowners whose insurance company recommends ServiceMaster -- multiple reviewers note their insurer referred them directly to this franchise.
- Commercial property managers needing a single vendor for water extraction, mold remediation, and rebuild under one contract.
- Situations where water damage has already led to mold growth and you need both problems handled by one crew on a coordinated timeline.
About this company
ServiceMaster DSI in Springfield, Missouri is a franchise location within the ServiceMaster Restore network, a national restoration brand with over 65 years of history. They operate from West Independence Drive and handle water damage, mold, fire and smoke damage, storm damage, and odor removal for both homes and businesses across the Springfield metro area.
On the mold side, they list axial fans, dehumidifiers, water extraction pumps, high-powered vacuums, and sump pumps as their equipment. They handle both mold testing and remediation in-house, which is worth noting since the same company diagnosing and treating the problem creates a financial conflict of interest. They also offer pre-loss planning for commercial clients, content packout and inventory management, and managed repair services to rebuild after damage.
As a franchise operation, the Springfield location is independently owned and operated under the ServiceMaster Restore brand. The DSI network spans multiple cities including Chicago. Their philosophy page emphasizes accountability and empowering field managers to make decisions rather than routing everything through executives.
4.7 stars across 40 Google reviews is solid, and the fact that there are zero negative reviews in the last 18 months is unusual for a restoration company. Most of the review volume focuses on water damage work rather than mold specifically, with reviewers consistently calling out fast response times and named staff who communicated well throughout multi-day projects.
Services
Service area
Headquartered at 6537 W Independence Dr in Springfield, Missouri. They list Republic, Doling, Ozark, Battlefield, and Mumford as specific service areas. The franchise serves the broader Springfield metro, though response times to outlying towns may vary.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers report crews arriving within 30 minutes to a couple of hours. Jennifer stands out across several reviews for proactive communication -- daily calls, texts, and site visits to keep homeowners updated during multi-day drying and cleanup projects. Pam is praised for quick mobilization of remediation crews. Justin earned praise for managing two simultaneous condominium association projects. Tommy is noted for fast pricing turnaround and next-morning crew dispatch. Reviewers frequently mention that ServiceMaster worked well with their insurance companies.
0 found across 40 total reviews at 4.7★. No negative reviews found in the last 18 months. With 40 total reviews at 4.7 stars, the absence of recent complaints is notable. One older review from Diana Heckler (now updated to 5 stars) mentions mistakes were made during a project, but the company returned to correct them. This is the only visible evidence of a service failure, and the reviewer specifically updated her rating after the correction.
The review pattern suggests this franchise leans heavily on water damage restoration as its bread and butter. Nearly every detailed review describes water extraction, drying, and floor repair rather than mold-specific work. The handful of mold mentions come from situations where mold was secondary to water damage. This matters if you are hiring specifically for a standalone mold problem -- their track record is strongest in water damage response.
Jennifer (project manager -- praised in multiple reviews for communication, keeping homeowners updated daily, going above and beyond during fire cleanup and water heater leak response). Pam (remediation coordinator -- praised for fast crew dispatch within hours). Tommy (coordinator -- praised for quick pricing and next-morning crew arrival). Justin (project manager -- praised for managing two condominium projects simultaneously). Mason (technician -- mentioned alongside Tommy for correcting earlier mistakes). Rob (technician -- called out for quality subfloor and flooring repair work). Darrell (staff/manager -- recommended by name for mitigation work). Blake (crew lead -- praised for 30-minute response and strong customer service). Dalton (technician -- praised for water heater leak cleanup). Alyson (technician -- praised alongside Dalton for water heater leak response). Armando (technician -- thanked by name for empathy and kindness).
This franchise has an unusually clean review record for a restoration company, with no negative reviews in 18 months and named staff who show up repeatedly in positive feedback. If you are hiring for water damage, the track record is strong. For mold-only work, ask specifically about their mold project volume and request references from standalone mold jobs. Get an independent mold test to verify their assessment, since they handle both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. When the same company that diagnoses the problem also sells the fix, there is a built-in financial incentive to find more work. Consider getting an independent mold test before or after their assessment.
- This is a franchise operation. Service quality depends on the local owner and staff, not the national brand. The Springfield team has strong recent reviews, but national ServiceMaster marketing claims on the website do not necessarily reflect this location's specific capabilities.
- Most of their Google reviews describe water damage work, not mold remediation specifically. If mold is your primary concern, ask about their mold-specific project history and crew training.
- Their listed service area includes Republic, Doling, Ozark, Battlefield, and Mumford. Ask about response time to your specific location, especially for the towns farther from Springfield.