Provider profile
Roto-Rooter Plumbing and Water Cleanup
Provider snapshot
What this listing says
Springfield homeowners dealing with water damage that has led to mold growth, who want one crew to extract water, dry the structure, and handle remediation without coordinating multiple contractors.
Best for
- Springfield and Greene County homeowners facing water damage with mold concerns who want one company to fix the leak, extract the water, and remediate mold.
- Property owners who need emergency water extraction at night, on weekends, or on holidays when smaller local companies are closed.
- Commercial property managers across southwest Missouri who need a single vendor for plumbing, water damage, and mold remediation.
- Homeowners who value the backing of a national brand with local franchise ownership and 24/7 dispatch.
About this company
Roto-Rooter Plumbing and Water Cleanup in Springfield, MO is an independent franchise of the national chain, run by owner-operator Ryan Willbanks out of 326 North Kansas Expressway. Their core business is plumbing and drain service. Mold remediation sits under their water damage restoration division, meaning mold work typically follows a water event rather than standing as a separate service line. They handle both residential and commercial jobs.
The integrated model is the differentiator. When a pipe breaks and floods a basement, Roto-Rooter fixes the plumbing source, extracts the water, dries the structure, and treats for mold. Most standalone mold companies cannot fix the plumbing that caused the moisture in the first place. Their website lists IICRC training, and the Springfield office operates 24 hours a day, 365 days a year. Their mold remediation page describes water damage cleanup, water removal, and emergency flood service as connected offerings.
The Roto-Rooter brand dates to 1935. This Springfield franchise holds plumbing license BTC-0007859 and carries BBB accreditation. Ryan Willbanks runs the operation locally, with service spanning Greene, Christian, Lawrence, Newton, Webster, and Jasper counties.
4.8 stars across 665 Google reviews is a strong number for a franchise operation at this volume. The positive reviews overwhelmingly reference plumbing and drain work rather than mold or restoration specifically. Only 8 one-star reviews appeared in the last 18 months, and they cluster around pricing disputes rather than workmanship complaints.
Services
Service area
Headquartered in Springfield, MO at 326 North Kansas Expressway. Serves Greene, Christian, Lawrence, Newton, Webster, and Jasper counties across the Springfield metro area. The six-county footprint is large for a single office, so response times outside Springfield and immediate Greene County surroundings will depend on technician availability.
Review consensus
Will Longino is the standout. He appears in roughly a third of recent positive reviews. Jamie praised his willingness to work an extremely low crawl space. Tahleatha Vinson said he finished an emergency call fast and gave advice that saved her money. Karen Drossel said he came immediately and installed what was needed on the spot. Becky McAtee called him for frozen pipes and he restored water the same visit. Pat Sherman described Will returning the next day to finish a job when parts were unavailable. Brady draws consistent praise for drain work; Russ Tidlund and Zoot Noot both recommended him by name, and melissa kays described Brady calling his supervisor Blake to bring a camera when a root intrusion was found. David, Jed, Matthew, and Caleb each earned individual 5-star mentions for efficiency and communication. Lucas and Cody handled an after-hours office emergency for Annette R., and Adam and Josh drew praise from T. Christian Hager for clear communication. Robert Campbell earned a specific recommendation from Anna V for water heater installation. Same-day and same-visit resolution is the most consistent theme.
8 found across 665 total reviews at 4.8★. Pricing disputes dominate. Shelley Dobkins paid $285 for a 10-minute washer repair. Jennifer Hubbard described $2,000/hour charges with unfinished concrete. Julia Houseman (Local Guide, 86 reviews) received a $4,000 quote for a repair her father-in-law completed for $30. Kate Gately (Local Guide, 13 reviews) was quoted $1,800 for a full kitchen pipe replacement when another company cleared a simple clog for under $200. Tonya Sanders spent $11,000 on bathroom work and could not get an itemized receipt. John G (Local Guide, 108 reviews) paid $6,000 for a sewage line replacement that did not fix the problem, and the company did not return his follow-up calls. Mitch Dingus (Local Guide, 15 reviews) spent $11,000 on a septic repair that failed within a week. Jon Haegg (14 reviews) called for an emergency toilet repair and never received a callback.
The pricing complaints share a structural root: Roto-Rooter uses flat-rate pricing set by the franchise, not hourly billing. Customers who see a 10-minute fix costing $285 are reacting to a rate card designed to cover overhead, truck rolls, and after-hours availability. The company refuses to provide itemized breakdowns, which fuels distrust. The 100% owner response rate on negatives looks strong until you read the responses. Every single one is the same template signed by Kendra or Mikayla, promising the General Manager will reach out. None address the specific complaint. The earlier responses from Mikayla and later ones from Kendra are word-for-word identical, suggesting a corporate-mandated script rather than local engagement.
Will Longino (technician — praised repeatedly for fast response, honest advice, crawl space work, after-hours service). Brady (technician — praised for drain work, calling in backup when needed). David (technician — praised for drain pipe replacement). Jed (technician — praised for clear explanations). Lucas (technician — praised for after-hours emergency response). Cody (technician — praised for assisting on large jobs). Matthew/Mattheu (technician — praised for knowledge and politeness). Caleb (technician — praised alongside Brady). Adam (technician — praised for water heater and plumbing installs). Josh (technician — praised for communication and excavation). Anna (team member — praised for communication). Robert Campbell (technician — praised for water heater installation). Dayton (technician — praised for drain cleaning). Blake (supervisor — called in by Brady for camera work). Chris (technician — praised for persistence). Ryan Willbanks (owner-operator). Kendra (customer care specialist — signs all recent owner responses). Mikayla (customer care specialist — signs earlier owner responses).
Ask for Will Longino if he is available. He draws the most consistent praise and reviewers specifically note his honesty about what work is actually needed versus what could be upsold. Get a written flat-rate quote before any work begins and compare it with at least one local competitor, especially for jobs over $1,000. If you need mold remediation specifically, ask what IICRC training the assigned technician holds and whether they have handled standalone mold jobs or primarily work water damage.
Keep in mind
- Pricing runs high and lacks transparency. Multiple reviewers report charges of $285 for a 10-minute washer fix, $2,000/hour rates, and $4,000 quotes for work a family member completed for $30. Several reviewers asked for itemized receipts and were told Roto-Rooter uses flat-rate pricing with no parts-versus-labor breakdown. Get a written estimate and compare with a local competitor before authorizing work.
- Mold remediation is a secondary service here, not the primary business. Most of their 665 reviews reference plumbing and drain cleaning. If you need standalone mold remediation without a preceding water event, a dedicated mold company may have more focused experience.
- Every owner response to a negative review in the last 18 months uses the same template: an apology, a promise that the General Manager will reach out, and a sign-off from Kendra or Mikayla in Customer Care. None engage with the specific complaint raised. This is reputation management, not problem resolution.
- Follow-up failures appear in several complaints. Jon Haegg never received a callback after an emergency request. John G spent $6,000 on a sewage line replacement that did not fix the problem and could not get the company to return. Daniel Brimm was told a camera technician was coming but heard nothing. Confirm timelines and follow-up commitments in writing.
- The six-county service area (Greene, Christian, Lawrence, Newton, Webster, Jasper) covers a wide territory from a single Springfield office. Response times outside Greene County will vary.