Provider profile
PuroClean Certified Restoration
Provider snapshot
What this listing says
Springfield-area homeowners dealing with water damage that has led to mold growth, who want an owner-operated PuroClean franchise where Chad Jameson personally assesses damage and coordinates directly with insurance.
Best for
- Springfield, Nixa, Republic, and Ozark homeowners dealing with water damage that has already led to mold growth, where one company can handle both problems.
- Insurance-claim situations where you want the company owner to coordinate directly with your adjuster and walk you through the claims process.
- Homeowners who want an owner-operated local franchise rather than a call-center experience, with the same person handling assessment through completion.
- Basement floods, sump pump failures, and burst pipe situations requiring same-day emergency response and structural drying.
- Commercial properties in the Springfield metro needing water damage mitigation with minimal business interruption.
About this company
PuroClean Certified Restoration is a franchise location in Springfield, Missouri, owned and operated by Chad Jameson since 2015. Their Google category is water damage restoration, but they also handle mold remediation, fire and smoke damage, biohazard cleanup, and reconstruction. Chad runs the operation with his wife Christina, who handles the office, bookkeeping, and marketing. The company works with indoor environmental professionals and laboratories for mold situations.
What stands out is how personally involved Chad is. Review after review names him as the person who shows up for the initial assessment, walks the homeowner through the process, and stays in communication throughout the job. Multiple reviewers describe him arriving same-day, working around their schedules, and explaining exactly what the damage looks like using thermal imaging and moisture meters. The company uses dehumidification, high-velocity air movers, and specialty drying systems for hardwood floors. They hold IICRC credentials in water, fire, mold, and biohazard, and display EPA Lead Safe certification.
Chad opened this franchise after ten years of experience in home repair and restoration. He and Christina built the business as a family operation, and reviewers consistently describe the experience as personal rather than corporate. An indoor environmental professional in the area (Stacy Beasley) endorses Chad and his team in a Google review, which is notable because IEPs work with many remediation contractors and rarely leave public endorsements.
A 5.0-star rating across 110 Google reviews is statistically rare. That perfect score with triple-digit volume suggests either exceptional service consistency or some degree of review curation. No negative reviews exist in the dataset to test against.
Services
Service area
Headquartered at 1625 N West Bypass in Springfield, Missouri. The website lists specific service areas: Battlefield, Brookline, Fremont Hills, Galloway, Nixa, Republic, Springfield, and Willard. The main page also mentions Ozark and Rogersville. All listed communities are within the immediate Springfield metro area, which is a reasonable coverage claim for a single-location franchise.
Review consensus
Chad Jameson is named in the vast majority of reviews. Reviewers praise his same-day response, honest assessments, and willingness to work around homeowner schedules. Multiple reviewers describe him arriving personally for the initial inspection, using moisture detection equipment, and explaining the damage clearly. John Garner describes Chad and his team going above and beyond when he could not be home, moving items and setting up equipment promptly. Lonnie Sickler describes Chad arriving the same day the flood was reported to insurance and walking through every step. Matt Meyers, a Local Guide with 93 reviews, praises the team for late-night response, careful demolition work, and salvaging items. Timothy Bennett credits Chad for patiently guiding them through a multi-layered leak situation while they dealt with personal emergencies. Inge Ward describes same-day response with a camera and moisture reader, followed by the restoration team arriving the next morning. Rick Wall highlights how the team kept them informed and worked closely with insurance to stay on budget. Russell Powers, a Local Guide with 36 reviews, notes that Chad assessed the damage and did not try to do more than required. Stacy Beasley, an indoor environmental professional, endorses Chad and his team as exceptional among the remediation contractors she works with. Sarah Rader mentions sending many customers to Chad and Christina. The consistent themes are: owner involvement, same-day response, honest scoping, and insurance coordination.
0 found across 110 total reviews at 5.0★. No negative reviews exist in the last 18 months. With 110 total reviews at a 5.0-star rating, zero complaints have surfaced in the recent window. This means there is no complaint data to analyze for patterns, recurring issues, or named staff problems.
The absence of any negative reviews across 110 ratings is itself a pattern worth noting. Most restoration companies with this volume accumulate at least a few complaints about scheduling, pricing, or communication. A perfect record could reflect genuinely exceptional service, or it could indicate that negative reviews have been removed or that dissatisfied customers were intercepted before posting. There is no way to determine which from the available data. The positive reviews are detailed and specific enough to appear genuine — they name Chad, describe specific situations (basement floods, burst pipes, kitchen fires), and reference real operational details.
Chad Jameson (owner/operator — praised extensively across nearly all reviews for personal involvement, honest assessments, same-day response, insurance coordination, and hands-on project oversight). Christina Jameson (co-owner/office manager — mentioned by Sarah Rader as someone she sends customers to, handles bookkeeping and coordination). Sean (contractor — mentioned by Timothy Bennett as part of Jameson Heating and Air, worked alongside PuroClean on a leak job). Eric (contractor — mentioned by Timothy Bennett as working with Precise, partnered on a restoration job).
Ask for Chad Jameson directly — he appears to handle most initial assessments personally. Get clarity on who performs mold testing versus remediation, since this company does both and the website does not specify whether a third-party IEP handles clearance. If your job involves insurance, Chad has a strong track record of coordinating claims. The lack of any negative reviews means you cannot preview how the company handles problems, so ask for references from jobs where complications arose.
Keep in mind
- They do both mold testing and mold remediation. This creates a conflict of interest: the same company diagnosing the problem also profits from fixing it. Ask whether they use a third-party indoor environmental professional for pre- and post-remediation testing, or whether their own team handles both.
- A perfect 5.0-star rating across 110 reviews is unusual. Without any negative reviews to examine, there is no way to assess how this company handles problems when things go wrong. Ask for references from jobs that had complications.
- Their primary identity is water damage restoration, not mold remediation. Mold work is one of several services they offer. If you have a standalone mold problem with no water damage history, confirm their mold-specific experience and ask how many mold-only jobs they handle per month.
- The website mentions working with indoor environmental professionals and laboratories for mold situations, but does not name specific IEP partners or explain the testing protocol. Pin down exactly who does the testing and whether clearance testing is included.
- Service area includes Battlefield, Brookline, Fremont Hills, Galloway, Nixa, Republic, Springfield, and Willard. The main page also mentions Ozark and Rogersville. Confirm response times for communities at the edges of this coverage area.