Provider profile
ServiceMaster DSI - Riverside
Provider snapshot
What this listing says
Riverside and North Kansas City homeowners or businesses needing mold work handled by a national restoration franchise with strong insurance-agent relationships and 24/7 availability.
Best for
- Riverside, North Kansas City, and Platte County residents dealing with mold after water damage who want a single contractor to handle both testing and cleanup.
- Commercial property managers who need a restoration company with insurance-coordination experience and 24/7 dispatch.
- Homeowners whose insurance company recommends ServiceMaster — the franchise has established relationships with local insurance agents.
- Situations where mold, water, and fire damage overlap and you want one company to manage the full scope rather than hiring multiple contractors.
About this company
ServiceMaster DSI operates a franchise location in Riverside, Missouri, serving the North Kansas City metro area. It runs under the ServiceMaster Restore national brand, which has operated since 1929. DSI's Riverside office handles mold, water, fire, smoke, storm damage, and reconstruction for both homes and businesses. The company does mold testing and remediation in-house, and its mold team holds Indoor Air Quality Association (IAQA) credentials.
The website describes a mold process that includes containment, air scrubbing, antifungal and antimicrobial treatment, drying, material disposal, and reconstruction. For fire and smoke jobs, they use ozone and hydroxyl generators for odor removal. They also offer pre-loss planning for commercial clients and continuing education courses for insurance agents — an unusual offering that explains the high volume of insurance-industry reviews.
DSI's executive management team claims over 15 years in residential restoration. The Riverside location is locally owned and operated but backed by ServiceMaster's national network of 800+ locations. They list service areas including Kansas City, North Kansas City, Parkville, Gladstone, Platte City, and Liberty.
Services
Service area
ServiceMaster DSI - Riverside is headquartered at 2800 NW Platte Rd in Riverside, Missouri. They list service areas including Kansas City, North Kansas City, Parkville, Gladstone, Platte City, and Liberty — all within Platte and Clay counties in the northern Kansas City metro.
Review consensus
Jessica Huwar dominates the positive reviews. At least 14 reviewers name her, praising her responsiveness, knowledge, and follow-through on insurance coordination. Several insurance agents describe referring clients to DSI specifically because of Jessica's communication throughout claims. Ryan Johnson drew similar praise in 2023 reviews for communication and restoration knowledge. Cassie Roberts and Emily Campbell (both Local Guides or high-review-count accounts) highlight DSI's attention to detail and range of services.
1 found across 32 total reviews at 4.6★. Karen Cardwell's review describes a kitchen reconstruction project where she waited months for status updates, dealt with three different contacts, and received conflicting information about furniture handling and insurance coverage. She says critical questions went unanswered for months, delaying the project start. After the work finished, she reports the dishwasher was improperly secured. The owner responded with a factual rebuttal claiming documented communication attempts, but did not address the specific communication gaps Karen described. Karen updated her review twice, disputing the owner's account point by point.
The review profile has an unusual shape: nearly all positive reviews come from insurance agents and industry partners rather than homeowners. This likely reflects a deliberate referral-building strategy — DSI offers CE courses for insurance agents and clearly cultivates those relationships. The result is a 4.6-star rating built largely on professional-relationship reviews, with very few direct-customer accounts of actual restoration or mold work. The single detailed negative review is from a homeowner describing a direct service experience, and it paints a starkly different picture than the insurance-partner reviews.
Jessica Huwar (insurance coordination / customer-facing — overwhelmingly positive across 14+ reviews). Ryan Johnson (restoration work / communication — positive, referenced in 2023 reviews). Joe (restoration technician — positive, single mention from 2021). Armando (restoration — positive, single mention in a thank-you review).
If your insurance company sends you to ServiceMaster DSI, ask to work with Jessica Huwar — she is clearly the communication hub and the reason insurance partners trust this franchise. But get expectations in writing for timeline, scope, and who your point of contact will be during the actual restoration work. The gap between the glowing insurance-agent reviews and the one homeowner complaint suggests the field-work experience can differ from the intake experience.
Keep in mind
- ServiceMaster DSI does both mold testing and mold remediation. This is a conflict of interest — the company that finds the mold also profits from removing it. Consider getting an independent test before or after their work.
- Most of the 5-star reviews come from insurance agents and industry partners, not homeowners who used DSI for mold work. The actual volume of direct-customer reviews is low.
- The one detailed negative review describes months of communication gaps during a reconstruction project, with the customer unable to get status updates from multiple staff members. The owner's response disputes the timeline but does not address the communication complaint directly.
- This is a franchise operation. The national brand's marketing language does not necessarily reflect what the local Riverside office delivers. Staffing and service quality vary by location.