Provider profile
Roto-Rooter Plumbing and Water Cleanup
Provider snapshot
What this listing says
Springfield and Ozark homeowners dealing with water damage that leads to mold, where 24/7 availability and a single company handling plumbing, water extraction, and remediation matters.
Best for
- Springfield and Ozark homeowners who need water damage and mold remediation handled by the same crew that fixes the plumbing source.
- After-hours emergencies -- they answer calls nights, weekends, and holidays, and reviewers confirm fast dispatch.
- Commercial properties needing water cleanup or mold work, including multi-unit buildings and restaurants.
- Homeowners who want one company to handle the full chain from pipe repair to water extraction to mold remediation.
About this company
Roto-Rooter Plumbing and Water Cleanup in the Springfield/Ozark area operates as an independent franchise under owner Ryan Willbanks. Their primary business is plumbing and drain service, but they also handle water damage restoration and mold remediation -- meaning they can trace a mold problem back to its water source and fix both in-house.
What stands out is the single-source approach. When a pipe bursts or a sewer backs up, they handle the plumbing repair, water extraction, drying, and any mold work that follows. They run 24/7, 365 days a year, and reviews consistently confirm same-day or next-day response. Their trucks carry parts for most common repairs, so many jobs finish in one visit. They also serve commercial properties -- office complexes, campgrounds, restaurants.
The Roto-Rooter brand dates to 1935, but this Springfield/Ozark franchise operates independently. Ryan Willbanks runs it as owner/operator, and the local team responds to every negative Google review (Kendra and Mikayla handle customer care). The office is at 326 North Kansas Expressway in Springfield, with the business address in Ozark.
4.9 stars across 969 Google reviews is unusually high for a company this size. The volume matters here -- nearly a thousand reviews with that rating means the positive experience is consistent, not cherry-picked. The negative reviews that do exist cluster around pricing, not workmanship.
Services
Service area
Based in Ozark, Missouri, with offices in Springfield. Serves the Springfield metro area across six counties: Greene, Christian, Lawrence, Newton, Webster, and Jasper. The core service area centers on Springfield and Ozark, with response times likely longer for outlying areas in the broader county coverage.
Review consensus
Speed and availability dominate the praise. Reviewers repeatedly confirm same-day or within-hours response, even on weekends and during storms. Will Longino is the most frequently named technician -- praised for knowledge, professionalism, and working overtime to finish jobs (including on his birthday). Brady gets called out for clear communication and walking customers through problems step by step. Riley and crew earn praise for tackling difficult, messy jobs in older homes. Robert Campbell is noted for patient explanations after installations. David and Malachi appear together on multiple jobs and get praised for efficiency. Jesse draws repeat mentions for fast work. The water damage restoration crew -- Savannah, Maddie, Anna, Brittany -- earned praise for their teamwork on a large job. Several reviewers mention technicians going beyond their duties: finding lost kittens, killing a black widow, helping move heavy appliances.
7 found across 969 total reviews at 4.9★. Pricing drives most 1-star complaints. Ronnie Smith described a sewer excavation that ballooned to roughly $20,000 across multiple invoices, with additional charges appearing after the initial work and incorrect insurance guidance leading to a denied claim. Sue Brengle paid $420 for two toilet fill valves installed in 11 minutes. David Kamenesky had a scheduled service call canceled because he did not answer a phone call that morning, despite confirming via text. Patrick Cannon had a sink installation where the installer lacked equipment, installed water lines backward, and left excess caulk -- though the owner response notes a return visit resolved everything to the customer's satisfaction. Loki Anansi, a Local Guide with 121 reviews, described paying a large amount for essentially no work. Two 1-star reviews (John Johnson, Lynn P) could not be matched to customer accounts in the company's system.
The pricing complaints follow a franchise model pattern. Field technicians quote on-site, and several reviewers suspect commission-based pay drives high initial quotes. Notably, the 3-star reviews reveal a negotiation dynamic -- Kenton Young and StevenWayneJones both describe initial quotes that were reduced after pushback (Kenton's fee was waived entirely, Steven's dropped from $6,500 to $5,000). This suggests the first number is not always the final number. The owner response pattern is also worth noting: Kendra and Mikayla respond to 100% of negative reviews, but nearly every response uses identical template language directing the reviewer to call 417-866-3656. The responses rarely engage with the specific complaint. When they do get specific -- like the Patrick Cannon follow-up or Lisa Gibson's scheduling issue -- the responses are more credible.
Will Longino (plumber -- repeatedly praised for knowledge, professionalism, and going the extra mile). Brady (field tech -- praised for clear explanations and fast response). Riley (crew lead -- praised for tackling difficult jobs). Robert Campbell (plumber -- praised for patience and post-installation walkthroughs). David (tech -- praised for efficiency, paired with Malachi). Malachi (tech -- praised for knowledge, paired with David). Jesse (tech -- praised for speed and knowledge). Matthew (tech -- praised for professionalism). Savannah, Maddie, Anna, Brittany (water damage restoration team -- praised as a group). Joey (tech -- praised for friendliness). Justin (tech -- praised for helpfulness). Caleb (tech -- mentioned positively). Chance (tech -- praised for excavation work). Kevin (tech -- praised for professionalism, backing up other techs). Dayton (tech -- praised for fast response and saving the day). Christopher (plumber -- praised for excellence and courtesy). Lucas and Cody (plumbers -- praised for after-hours emergency response). Alex (plumber -- described as friendly but associated with an overpriced service call). Kendra (customer care specialist -- signs most owner responses). Mikayla (customer care specialist -- signs owner responses). Ryan Willbanks (owner/operator -- signs some owner responses).
Ask for Will Longino or Brady by name if your job involves plumbing-related water damage or mold. Get a written quote before work begins and do not hesitate to push back on pricing -- the 3-star reviews show the first number is negotiable. If your project is large (sewer excavation, full water damage restoration), get at least one competing estimate before signing.
Keep in mind
- Pricing is the number one complaint. Multiple reviewers describe quotes they found excessive -- a $16,000 sewer job, $5,000 for a grinder pump repair, $420 for two toilet parts. Several reviewers suggest getting competing estimates before signing a contract.
- This is primarily a plumbing company. Mold remediation is one service among many, not their core focus. Ask how often their crews handle mold-specific work versus general plumbing.
- They do not do mold testing or inspection. You will need a separate company for testing, which actually eliminates any conflict of interest -- they have no incentive to find mold that is not there.
- The service area spans six counties (Greene, Christian, Lawrence, Newton, Webster, Jasper). Response times may vary for locations farther from their Springfield/Ozark base.
- Field technicians may work on commission. One reviewer specifically noted this suspicion after receiving a high bill, and several 3-star reviews describe initial quotes that were renegotiated downward.