Provider profile
Paul Davis Restoration of Southwest Missouri - Springfield
Provider snapshot
What this listing says
Southwest Missouri homeowners dealing with water damage that has led to mold, where Paul Davis's 24/7 response and in-house remediation crew can handle both problems in one project.
Best for
- Homeowners in the Springfield-to-Joplin corridor who need water damage mitigation that may also require mold remediation.
- Property owners who want a single company to handle emergency water extraction, structural drying, mold removal, and rebuild under one contract.
- Commercial property managers needing a restoration company with 24/7 availability and insurance claims experience.
- Branson-area homeowners recovering from storm or tornado damage who need a company that also handles content pack-out and personal item restoration.
About this company
Paul Davis Restoration of Southwest Missouri operates out of Nixa, MO, and serves the Springfield metro, Joplin metro, and Branson areas. They are a franchise of the Paul Davis national network (300+ locations, founded 1966) focused on water, fire, storm, and mold damage for both residential and commercial properties.
Their mold work follows a defined process: thermal imaging and moisture meters to find the source, containment with negative air pressure and HEPA air scrubbers, removal of affected materials, antimicrobial treatment, and structural drying with commercial dehumidifiers and air movers. They handle mold inspection in-house as well, which means the same company that finds the mold also gets paid to remove it.
The franchise underwent an ownership change sometime after 2022. Recent owner responses reference a General Manager named Brian Cox and are signed by Julie Mercer, Director of Business Development. The current field crew — Larson, Corey Crippen, Arthur, and Jennifer — appear repeatedly in 2025-2026 reviews and represent a different team from the one cited in older complaints.
The 4.4-star rating across 127 Google reviews sits below the 4.5 mark. The negatives cluster around one theme: jobs that drag on for months with poor communication from project managers. The positives, which make up the vast majority, highlight responsive field technicians and same-day emergency arrivals.
Services
Service area
Headquartered in Nixa, MO. Serves the Springfield metro (Aurora, Bolivar, Branson, Hollister, Lebanon, Marshfield, Monett, Nixa, Ozark, Republic, Springfield, Willard), the Joplin metro (Carthage, Joplin, Neosho, Webb City), and the St. Robert area (St. Robert, Waynesville). This covers a wide geographic footprint across southwest Missouri.
Review consensus
Larson appears in at least ten positive reviews and draws praise for punctuality, clear explanations, and thorough work on water and mold jobs. Corey Crippen handled basement moisture mitigation and mold removal with consistent communication and photo updates. Jennifer leads the content cleaning and pack-out team and is credited by multiple reviewers for making fire and water emergencies manageable. Arthur pairs with Larson frequently and gets recognized for going above and beyond on-site. Josh, Anna, Tristan, and Antonio round out a field team that reviewers describe as communicative, on-time, and willing to work around schedules.
4 found across 127 total reviews at 4.4★. The dominant pattern is extended project timelines with unresponsive project management. Abbey Dotson (December 2025) describes a six-month repair timeline with three failed attempts before hiring another company to finish the work. M.C. Rook (October 2025), a Local Guide with 16 reviews, calls the company slow and says they caused additional damage, leaving the homeowner living under tarps. Joaquin Standfield (June 2026) describes a 15-month restoration from 2021-2022 involving project manager David Sands and his son Noah, though the owner response notes new ownership and offers contact with GM Brian Cox. Katherine Domann (April 2025) left a 1-star rating with no text and received no owner response.
The disconnect between field crew praise and project management criticism suggests a structural issue common to restoration franchises: the technicians who show up do strong work, but the office-level coordination — scheduling, follow-up, multi-phase project oversight — breaks down on longer jobs. Julie Mercer responds to 75% of negatives with personalized replies that acknowledge specific issues and offer direct contact with GM Brian Cox, which is better than template deflection but does not address the underlying timeline pattern.
Larson (mitigation technician — consistently praised for communication, punctuality, and quality work). Corey Crippen (mitigation technician — praised for basement moisture and mold work, communication with photos). Jennifer (content cleaning team lead — praised for leadership on fire and water jobs). Arthur (mitigation technician — praised alongside Larson for on-site work). Josh (technician — praised across multiple jobs). Anna (content team — praised for fire cleanup). Antonio (technician — praised for responsiveness). Tristan (technician — praised for fire and water jobs). Shawnna (technician — praised for efficiency). Kyle (emergency technician — praised for same-night tornado response). Julie Mercer (Director of Business Development — signs owner responses). Brian Cox (General Manager — referenced in owner responses). David Sands (former project manager — criticized for poor communication in 2021-2022). Noah Sands (former crew member — criticized alongside David in 2021-2022).
The field crew — Larson, Corey, Arthur, and Jennifer in particular — earns strong praise from the majority of reviewers. The risk is on longer rebuild projects where communication between the office and the homeowner has broken down repeatedly. Ask upfront for a written project timeline with milestones, get the name and direct contact of your assigned project manager, and set clear expectations for weekly updates.
Keep in mind
- Paul Davis does both mold inspection and mold remediation. This is a conflict of interest — the company that identifies mold profits from removing it. Consider getting an independent inspection before committing to their remediation scope.
- Three of the four recent one-star reviews describe projects that stretched 6 to 15 months with poor communication from project managers. The field crews get praised, but the project management layer has drawn repeated criticism.
- The service area spans from Springfield to Joplin to St. Robert — roughly 150 miles across. Jobs at the edges of that territory may see longer response times than the 30-minute window advertised on the website.
- The franchise changed ownership after 2022. The current team and management differ from those named in the oldest complaints, but the project-timeline pattern appears in 2025 reviews as well.
- Their 4.4-star rating on 127 reviews falls below the typical threshold for restoration companies in this market. Most negatives cite delays, not quality of the actual remediation work.